2009 Chevrolet Express 3500 15 Passenger
Recalls, consumer complaints and crash ratings from NHTSA
Recalls2
Equipment adaptive/mobilityNov 5, 2014, Campaign 14V706000
Cummings Mobility Conversion & Supply (Cummings) is recalling certain model year 2006-2014 Ford E-150, E-250, E-350, Chevrolet Express, 2006-2008 Dodge Sprinter, and 2009-2014 Mercedes-Benz Sprinter, and 2013 Ford Transit Connect vehicles manufactured January 1, 2006, to October 8, 2014, equipped with certain model S2005, S2010, S5005, S5010, S5505, and S5510 wheelchair lifts manufactured by Ricon Corporation after January 1, 2006. The platform side plate of the affected wheelchair lifts may crack.
Risk
If the platform side plates crack, the lift platform can separate from the lift and come to rest against the vehicle's lift door. When the doors are opened, the platform may fall out, increasing the risk of injury to the lift operator.
Remedy
Cummings will notify owners to take buses to a Ricon dealer or service center who will install supplemental platform support bumpers. Any platform that has already started cracking will be replaced, free of charge. The recall began January 13, 2015. Owners may contact Cumming's customer service at 1-800-639-5438 or Ricon customer service at 1-800-322-2884. Cumming's number for this recall is 14E-041.
EquipmentAppliance, air conditionerNov 19, 2009, Campaign 09V456000
CUES, INC. IS RECALLING CERTAIN MODEL YEAR 2007-2009 SERVICE VEHICLES BUILT ON VARIOUS CHASSIS EQUIPPED WITH CARRIER AIRV CEILING UNITS, MODEL NOS. 68RV0010BA, 68RV0012CA, AND 68RV0010EA. THE HEATER ELEMENT IN THESE ASSEMBLIES MAY BE DEFECTIVE WHICH COULD CAUSE THE UNIT TO CREATE SMOKE OR SPARKS.
Risk
THIS DEFECT COULD RESULT IN A FIRE.
Remedy
CUES IS WORKING WITH CARRIER TO REMEDY THE AFFECTED VEHICLES. REPAIRS WILL BE MADE BY CARRIER FREE OF CHARGE. PLEASE SEE CARRIER'S DEFECT REPORT 09E-053. THE SAFETY RECALL BEGAN ON JANUARY 5, 2010. OWNERS MAY CONTACT CARRIER AT 1-877-584-7059 OR CUES AT 1-407-849-0190.
All recalls issued for this model year. To see whether any are still unrepaired on a specific vehicle, check its VIN at NHTSA.
Recent complaints19 total
Most reported, across all 19 complaints
- Air bags21%
- Tires21%
- Electrical system11%
Power trainFiled Feb 24, 2025
The contact owns a 2009 Chevrolet Express. The contact stated that upon starting the vehicle, the contact became aware that the check engine warning light was illuminated. The contact took the vehicle to a local dealer, where it was diagnosed, and the contact was informed that the transmission was faulty and needed to be replaced. The transmission was replaced, and the contact continued to drive the vehicle normally. The contact stated that while driving 50 MPH, the vehicle started to vibrate abnormally. There was no warning light illuminated. The contact pulled over to the side of the road and the vehicle was towed to a local dealer to be diagnosed. The contact was informed that the transmission and the driveshaft had failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 30,000.
Incident Feb 21, 2024
Vehicle speed controlFiled Oct 13, 2020
TL* THE CONTACT OWNS A 2009 CHEVROLET EXPRESS. THE CONTACT STATED THE VEHICLE ACCELERATED INDEPENDENTLY WITHOUT WARNING WHILE STOPPED AT A TRAFFIC LIGHT. THE CONTACT TURNED THE VEHICLE OFF FOR SEVERAL SECONDS AND THEN RESTARTED THE VEHICLE AND DROVE TO HIS RESIDENCE. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER TO BE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 61,000. *BF CONSUMER STATED SAME THNG HAPPENED THE SECOND TIME 7 MONTHS LATER.*JB
Incident Oct 8, 2020
Electrical systemFiled Jun 25, 2019
TL* THE CONTACT OWNS A 2009 CHEVROLET EXPRESS. THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL TIMES AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 14V614000 (ELECTRICAL SYSTEM); HOWEVER, THE VEHICLE EXHIBITED THE SAME FAILURE AS THE RECALL CAMPAIGN. HAWTHORNE CHEVROLET (1180 GOFFLE RD, HAWTHORNE, NJ 07506, (973) 453-2564) WAS CONTACTED AND DID NOT ASSIST. THE VEHICLE WAS NOT SCHEDULED FOR A REPAIR APPOINTMENT. AN INDEPENDENT CERTIFIED MECHANIC DIAGNOSED THAT THERE WAS AN ELECTRICAL SHORT DUE TO CONTAMINATION ON THE CHASSIS ELECTRONIC CONTROL MODULE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, INDICATED THAT THE VEHICLE WAS EXCLUDED FROM MANUFACTURER RECALL NUMBER: 14515, AND PROVIDED NO ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.
Incident Jun 10, 2019
StructureFiled Feb 14, 2017
EXTERIOR PAINT PEELS & FLAKES OFF IN SHEETS AS OF NOT ADHERING TO THE METAL. PEELS OFF BOTH WHILE DRIVING & WHEN PARKED. FLAKING OF PAINT IS CONTINUOUS.
Incident Jul 1, 2013
StructureFiled Feb 20, 2016
WHITE 2009 CHEVROLET EQUINOX PAINT IS PEELING OFF OF CAR. IT STARTED ON THE DRIVER'S SIDE ABOVE THE WINDOWS FIRST AND WITHIN A FEW DAYS, THE PASSENGER SIDE IS DOING THE EXACT SAME THING. WE NOTICED SOME "DIMPLING" IN THE PAINT ON THE LIFT GATE AS WELL. WE HAVE CONTACTED GM (CHEVROLET) AND HAVE BEEN TOLD TO TAKE IT TO A LOCAL DEALER FOR A "DIAGNOSTIC" EVALUATION. MY CAR HAS ONLY BEEN EXPOSED TO NATURAL ELEMENTS AND THIS SHOULD NOT BE OCCURRING IN ONLY 6 YEARS.
Incident Feb 12, 2016
Vehicle speed controlCrashFiled Oct 27, 2015
TL* THE CONTACT OWNS A 2009 CHEVROLET EXPRESS 3500. THE CONTACT STATED THAT THE VEHICLE INDEPENDENTLY ACCELERATED TO APPROXIMATELY 10 MPH. THE ENGINE WAS ON; HOWEVER, THE GEAR SHIFT WAS IN THE PARK POSITION WITH NO DRIVER. THE CONTACT MENTIONED THAT THE FRONT PASSENGER SEAT WAS OCCUPIED AT THE TIME OF THE FAILURE. THE VEHICLE CRASHED INTO A WALL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 123,000.
Incident Oct 26, 2015
Air bagsFiled Sep 1, 2015
TL* THE CONTACT OWNS A 2009 CHEVROLET EXPRESS 3500. UPON STARTING THE VEHICLE, THE SERVICE AIR BAG INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ROLL OVER SENSOR BECAME INOPERABLE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 59,747.
Incident Jul 10, 2015
Unknown or otherFiled Jul 29, 2015
I TOOK THE VAN IN TO A DEALER TO FIND OUT WHY THE SERVICE AIR BAG LIGHT IS ON. AFTER PAYING $60.00 FOR A DIAGNOSTICS CHECK, (WHICH I STILL DON'T LIKE) THEY TOLD ME THE ROLLOVER SENSOR NEEDS TO BE REPLACED AT A CRIMINAL $700.00 WHICH I WILL NOT PAY. SOUNDS LIKE A GM ISSUE TO ME SO I CALLED THE HOT LINE AND A WEEK LATER THEY SAID THEY WOULD PAY $200.00 OUT OF THE $700.00 BECAUSE I WAS A GOOD GM BUYER. WRONG ANSWER. SO I FILLED OUT THE BBB COMPLAINT FORMS, WROTE AN ARTICLE ON CARCOMPLAINTS.COM, FILLING OUT THIS FORM, DROPPING OF THE PAPER WORK TO MY ATTORNEYS OFFICE TOMORROW, THEN HEADED TO THE FORD DEALERSHIP. UPDATED 10/01/15*LJ UPDATED 12/13/2017*CN
Incident Jul 10, 2015
Air bagsCrash2 injuredFiled Nov 13, 2014
TL* THE CONTACT OWNED A 2009 CHEVROLET EXPRESS. WHILE DRIVING APPROXIMATELY 62 MPH, THE CONTACT'S VEHICLE CRASHED INTO THE DRIVER SIDE DOOR OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A FEW CUTS ON THE KNEE THAT DID NOT REQUIRE MEDICAL ATTENTION. THE PASSENGER FROM THE OTHER VEHICLE SUSTAINED A BROKEN COLLAR BONE AND A HEAD INJURY, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 229,000.
Incident Oct 16, 2014
Air bagsFiled Aug 11, 2014
TL* THE CONTACT OWNS A 2009 CHEVROLET EXPRESS. WHILE DRIVING APPROXIMATELY 35 MPH, THE AIR BAGS DEPLOYED WITHOUT WARNING. THE DEALER COULD NOT DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 51,000.
Incident Jul 9, 2014
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TiresFiled Jun 22, 2014
VEHICLE WAS SHAKING. TOOK TO [XXX] INC.IN SYRACUSE, NY FOR ALIGNMENT. WAS TOLD VEHICLE WAS IN ALIGNMENT. WAS TOLD THAT THE STEEL BELTS IN THE TIRES WERE BAD DUE TO TIRES BULGING ON THE OUTSIDE AND INDENTED IN THE CENTER OF THE TIRE. WOULD NOT RECOMMEND TIRE ROTATION. ALL 6 TIRES ARE EFFECTED. THE WORSE TIRE PASSENGER FRONT WAS USED IN THE DATA COLLECTED BY THIS SITE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Incident Jun 12, 2014
Electrical systemFiled May 15, 2014
TL* THE CONTACT OWNS A 2009 CHEVROLET EXPRESS 3500. THE CONTACT STATED THAT THE KEY FAILED TO TURN IN THE IGNITION IN ORDER TO START THE VEHICLE AND THE KEY COULD BE REMOVED FROM THE IGNITION WHILE THE VEHICLE WAS TURNED ON. THIS FAILURE OCCURRED INTERMITTENTLY FOR SEVERAL YEARS. THE VEHICLE WAS TAKEN TO A DEALER WHO STATED A NEW KEY WAS NEEDED TO REPAIR THE FAILURE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
Incident Feb 8, 2010
WheelsFiled Mar 19, 2013
WHILE DRIVING ON THE HIGHWAY THE TIRE SIDE WALL FAILED, CAUSING BLOW-OUT. NEW TIRES WERE PURCHASED ON07/6/2012. BLOW OUT HAPPENED WITH LESS THAN 13,000 MILES. *TR
Incident Dec 17, 2012
TiresFiled Dec 15, 2012
DRIVING 55 MPH OR SO TIRE LIGHT CAME STOPPED TO CHECK AND VALVE STEM BLEW OUT OF TIRE,THIS IS THE SECOND TIME THIS HAS HAPPENED AND POSES A GREAT DANGER TO ME AND MY PASSENGERS AND OTHERS. *TR
Incident Dec 14, 2012
Air bagsFiled Feb 10, 2012
BOTH FRONT AIR BAGS DEPLOYED IN PARKING LOT!VAN WAS LOCKED! *TR
Incident Jan 26, 2012
Fuel system, gasolineFiled Aug 3, 2011
WHEN REFUELING THIS VEHICLE, THE GASOLINE DOES NOT FLOW WITH EASE THROUGH THE INTAKE TUBES. IT BACKS UP, OVERFLOWING THE FILLER PIPE, SPILLING OUT OR SHUTTING OFF THE GAS NOZZLE REPEATEDLY. IT CAN TAKE TEN MINUTES TO PUT TEN GALLONS OF GASOLINE IN THE TANK. THERE ARE MANY OTHER OWNERS HAVING THE SAME PROBLEM. IT HAS HAPPENED ALMOST EVERY TIME WE PUT GASOLINE IN THE TANK. NOT JUST ONE INCIDENT FOR SURE. THIS IS ON THE CHEVY EXPRESS 3500 WHICH HAS BEEN MADE INTO A 2009 ROADTREK MOTORHOME VERSATILE 210. *KB
Incident Oct 30, 2010
TiresFiled Jul 23, 2011
WHILE CHECKING TIRE PRESSURE TPMS BROKE - FILED BY JIFFY LUBE. *TR
Incident May 10, 2011
Fuel system, dieselFiled Dec 30, 2010
CHEVY EXPRESS 4500 DIESEL CUTAWAY. FUEL OIL HEATER (FOH) IS AN AUXILIARY HEATER LOCATED UNDER THE CAB OF THE VEHICLE AND EXHAUSTS IN THE SAME AREA. ODOR OF PARTIALLY BURNED FUEL AND A STRONG EXHAUST SMALL WOULD ENTER THE CAB OF THE VEHICLE DURING LOW SPEED OPERATION IN COLD WEATHER. DUE TO THE INTERMITTENT CHARACTER OF THE ODOR A HOME CO MONITOR WAS PLACED IN THE CAB OF THE VEHICLE WHICH DID ALARM, PROMPTING THE VEHICLE TO BE REMOVED FROM SERVICE AND SENT FOR REPAIR. THE FOH REQUIRED REPLACEMENT. *TR
Incident Dec 1, 2010
TiresFiled Feb 11, 2010
I HAVE A 2009 CHEVROLET EXPRESS 3500 WITH 51,000 MILES ON IT. IN A TWO WEEK PERIOD AT THE END OF JAN '10 I HAD 3 TIRE VALVE STEM FAILURES. WHEN I ATTEMPTED TO REMOVE THE VALVE CAP TO CHECK AIR PRESSURE THE TOP OF THE STEM BLEW RIGHT OFF. I'VE REPLACED THREE AND THE ONE REMAINING FACTORY VALVE STEM IS ON THE DRIVERS SIDE FRONT TIRE. I'M IN FEAR OF MY LIFE DRIVING WITH THIS EQUIPMENT. WHAT HAPPENS IF IT FAILS WHILE I'M DRIVING 60 MPH DOWN THE HIGHWAY ?? *TR
Incident Jan 25, 2010
NHTSA crash ratings
2009 Chevrolet Express Van 3500 15 Passenger Van w/SAB
- Front, driver
- Not Rated
- Front, passenger
- Not Rated
- Side, front seat
- Not Rated
- Side, rear seat
- Not Rated
- Rollover
- 3 out of 5 stars
Rated under NHTSA's pre-2011 program, which scored each seat. These stars can't be compared with ratings from 2011 on.
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