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2012 Chevrolet Impala

Recalls, consumer complaints and crash ratings from NHTSA

Recalls3

  • Electrical systemIgnitionJun 23, 2014, Campaign 14V355000

    This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) is recalling certain model year 2005-2009 Buick LaCrosse, 2006-2011 Buick Lucerne, 2000-2005 Cadillac DeVille, 2006-2011 Cadillac DTS, 2006-2014 Chevrolet Impala, and 2006-2007 Chevrolet Monte Carlo vehicles. In the affected vehicles, the weight on the key ring and road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.

    Risk

    If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury. Additionally, a key knocked out of the run position will cause loss of engine power, power steering, and power braking, increasing the risk of a vehicle crash.

    Remedy

    GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 23, 2014. Owners may contact General Motors customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), and 1-800-222-1020 (Chevrolet). GM's number for this recall is 14299.

  • SuspensionFront, control arm, lower armAug 3, 2012, Campaign 12V377000

    General Motors (GM) is recalling certain model year 2008-2012 Chevrolet Impala police vehicles because the front lower control arms may fracture. This safety recall does not include non-police Chevrolet Impala vehicles.

    Risk

    A broken control arm can result in the loss of control of the vehicle, increasing the risk of a crash.

    Remedy

    GM will notify owners, and dealers will replace both front lower control arms, free of charge. The safety recall began on August 21, 2012. Owners may contact the Chevrolet owner center at 1-866-694-6546.

  • SteeringHydraulic power assist, hose, piping, and connectionsAug 5, 2011, Campaign 11V398000

    GM IS RECALLING CERTAIN MODEL YEAR 2012 CHEVROLET IMPALA VEHICLES MANUFACTURED FROM APRIL 19, 2011, THROUGH JULY 29, 2011. THE UPPER POWER STEERING HOSE MAY HAVE BEEN MISROUTED SO THAT IT CAN COME IN CLOSE PROXIMITY TO AND/OR CONTACT THE CATALYTIC CONVERTER. WITH THE ENGINE ON, HEAT FROM THE CATALYTIC CONVERTER MAY MELT THE POWER STEERING HOSE.

    Risk

    POWER STEERING FLUID COULD FLOW ONTO THE CATALYTIC CONVERTER, AND AN ENGINE COMPARTMENT FIRE COULD OCCUR.

    Remedy

    GM DEALERS WILL INSPECT TO ENSURE THAT THE UPPER POWER STEERING HOSE IS ROUTED CORRECTLY AND MAKE THE NECESSARY REPAIRS FREE OF CHARGE. THE SAFETY RECALL BEGAN ON SEPTEMBER 5, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438.

All recalls issued for this model year. To see whether any are still unrepaired on a specific vehicle, check its VIN at NHTSA.

Recent complaints258 total

Most reported, across all 258 complaints

  • Electrical system22%
  • Electronic stability control (ESC)21%
  • Steering19%
  • Unknown or otherFiled Mar 9, 2026

    To be able to afford repairs and return it to release date price close to around 27,000 to 28,000 tire got needed air awhile and radiator and the reservoir or holder got replaced still not knowing how to repair the rest with getting the money to for safety standards or requirements wondering if program help getting it repaired and or a new vehicle same company or model not trying to have it be

    Incident Mar 1, 2025

  • SteeringFiled Feb 10, 2026

    The contact owns a 2012 Chevrolet Impala. The contact stated that while driving at an undisclosed speed, the steering wheel became inoperable. The contact stated that the steering wheel seized and became difficult to turn. There was no warning light illuminated. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 201,000.

    Incident Feb 10, 2026

  • Electrical system, engineFiled Sep 23, 2025

    I have about 08/1825 had the throttle body replaced on my vehicle which assisted with the problem temporarily. Then the problem started again 09/20/25 the car act like it’s stalling while driving and can’t see what hear the vehicle is in. The car is not getting any signal to the engine as I have been advised the TCM is faulty. There was a code of U0101.

    Incident Sep 20, 2025

  • Unknown or otherFiled Dec 1, 2024

    Stability traction control I have had to fix it 3 times once was ball bearing and the other was a wire harness and it has to go in shop again for stability traction issues again also the door blending parts keep failing in my car I have had 3 replaced

    Incident Jul 21, 2023

  • Engine, fuel/propulsion systemFiled May 10, 2024

    I have trouble codes that occasionally come up even after vehicle has been serviced. The vehicle used to drive fine. Now it started miss firing. I was told the problem was coming from the engine compartment/sensors. An OBDII diagnosis detects a problem with B Camshaft Position Timing Over Advanced or System Performance Bank 2 (p0024). I fear that without the fix, the miss firing can cause an accident. The engine light is illuminated when this happens.

    Incident May 10, 2024

  • Electrical system, structure, wheelsFiled Jan 27, 2024

    The actuators in the air vents are faulty and I've had to have them repla ed multiple times now. They still continue to make clicking noise sounds and blow cold air in winter/hot air in summer. The trunk deck lid paint is bad. The clear coat has been coming off. Paint all over the car's clear coat has been coming off. There is also some spots where it's down to the metal showing rust/corrosion. Finally, and most seriously, is the car's Traction Control System. It goes off constantly and without warning! It's been doing this randomly, in all types of weather conditions, for some time now. It goes off under normal driving conditions. I barely pull out of a parking space, or make a slow turn, or pull out of a parking lot at a very slow speed and it just goes off. The really dangerous part is that it stalls the car almost to a complete stop, when I've been making a turn well before oncoming traffic, and it stalls almost causing an accident on several occasions now. Most of the incidents are on sunny days where there's no inclement weather! This system is not safe and is unreliable. I've checked many public forums, like Reddit, and there are many other Chevy Impala owners who complain of the same exact problem. Yet Chevy has issued No recalls!? The only recall I've seen close to this is for 2011 year models. Although my car is a 2012, 2011 parts likely were used. If the recall affects 2011 Impalas, then any model that used 2011 parts should be included in this recall. I cannot trust the safety of my car's Traction Control System anymore as it comes on without warning, under no circumstances where it would need to come on. People are in danger with this defect! The car cosmetically, specifically the paint job and the flimsy actuators, are also defective. I've always taken excellent care of my vehicle, regularly having maintenance done at my local Chevy Dealership. Another defect that Chevy had to fix was my fuel pump that went out for no reason! I have receipt for this.

    Incident Jan 8, 2024

  • SteeringFiled Oct 30, 2023

    The contact owns a 2012 Chevrolet Impala. The contact stated that while the vehicle was parked, he became aware of condensation under the vehicle. The oil pressure light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the brake hose needed to be replaced. The contact associated the failure with NHTSA Campaign Number: 11V398000 (Steering). The manufacturer was notified of the failure. The failure mileage was 127,000.

    Incident Oct 28, 2023

  • Fuel/propulsion systemFiled Jul 1, 2023

    Fuel pump replacement with Gm dealership parts provider now car engine doesn't shut off right after key is turned off and car doesn't want to talk gas when fueling then doesn't want to start after fueling

    Incident Apr 11, 2023

  • Power train, service brakesFiled Jul 1, 2023

    Stability control light comes on which puts the engine in restricted power ABS and brake light comes on front driver side brake continuously holds on when trying to accelerate

    Incident Jun 26, 2023

  • Electrical system, engineFiled May 28, 2023

    I put my car in reverse and the car turned off and have turn back on. When I try to start it, I don’t hear any fix or crank. Before this happened, my car was slow to change gear or it would will change so fast that my car will lose control and I did not feel safe at all.

    Incident May 21, 2023

  • Show the 50 most recent
    • Steering, electrical systemFiled May 18, 2023

      The contact owns a 2012 Chevrolet Impala. The contact stated that on three separate occasions, while driving in the rain, the steering wheel seized. Additionally, upon starting the vehicle, the key failed to release from the ignition. The TPMS warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the starter needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was contacted but no assistance was provided. The failure mileage was approximately 80,000. The VIN was not provided.

      Incident Jan 1, 2023

    • SuspensionFiled Apr 16, 2023

      Stabilizer makes loud noise I had it repaired before at southpointe chev.tulsa ok that bill was 700.00 dollars I'm having the same problem again can you pls help me

      Incident Jun 14, 2021

    • Unknown or otherFiled Jan 10, 2023

      The stability track light is on and abs. The sensor in the hubs go out even in New hubs. When I'm pulling out onto the road the traction light comes on an makes a grinding noise and the power goes down .I was told it was the stability track chain and the sensor in my right hub.

      Incident Jan 5, 2023

    • Unknown or otherFiled Nov 15, 2022

      I purchased the vehicle used. Four months after I purchased it the traction control, stabilitrak and reduced engine power light came on. I took it to a certified mechanic, he said the code came back as a faulty battery. He replaced the battery and said everything should be fine. Less than 4 hours the car did the same thing. I took it back and he said it was the throttle so he cleaned it costing me a total of approximately 350.00. I didn’t have any problems for 2 months. Now it seems to be getting worse and does it almost every time I start the car. The car idles rough and shifts hard if I drive it. Also the traction control light comes on when I turn left and makes a grinding noise. Since the issue I’ve researched and found several complaints regarding the same issue.

      Incident Jul 1, 2022

    • Electrical system, fuel/propulsion systemFiled Apr 5, 2022

      I have a 2012 impala that I have had since 2015 and a little while after I got it the engine light came on and it said it was the fuel pump control module requested Mil illumination and evaporated emissions systems leak detected (large leak) and at times the gas tank sparys back at up if you don't let it sit open for a little bit. I have had these issues fixed multiple times and by multiple mechanics who still can't figure out what's going on.

      Incident May 20, 2016

    • SteeringFiled Feb 9, 2022

      When making left turns the car will make a loud grinding noise and will stop momentarily; it says it is due to the traction control on the dash. It is extremely unsafe when making a turn while a car is coming and there's nothing you can do. Also while making left hand turns the wheel will sometimes lock and you can't manually move the steering wheel. You have to turn off the car and wait sometimes 10+ minutes then the wheel will unlock. Now when I go to start my car it starts shaking and making a loud noise and rev low. After about 1 minute it will completely turn off and it will say service Stabilitrak and service traction control.

      Incident Feb 3, 2022

    • Seat beltsFiled Jan 2, 2022

      Both front seat belts sometimes do not click when buckling up. Sometimes you have to reinsert the metal end into the buckle several times to get it to "click". If it doesn't click you can pull on the strap and it will come out causing a safety issue.

      Incident Jan 2, 2022

    • WheelsFiled Dec 24, 2021

      The front wheel hub assembly fails after numerous replacements. The after-market parts do not resolve the problem. Thw assembly girnds and hesitates on right turns during acceleration. This causes hesitation and an unsafe manner when making turns, suddenly, or moving away from emergency vehicles. This is a flaw in the manufacturer with the wheel hub that must be addressed. Thousands of dollars in repairs. Safety is at risk when the vehicle hesitates on turns with oncoming traffic. The Dealer has inspected the part and several auto mechanics. The constant warning light in every case is the 'traction control' orange icon blinks when wheel grinds and hesitates. This will cause wear and tear to the sensor causing the ABS LIGHT, SERVICE TRACTION CONTROL, SERVICE STABILITRAK. Service documents attached from 3 mechanics and 5 warranty replacements in 2 years.

      Incident Jun 3, 2020

    • Exterior lightingFiled Dec 10, 2021

      Passenger dim headlight keeps going out causing a unsafe issue. The plug gets hot and is damaged.A service bulletin was put out on this issue in 2014 so gm has known that this was a problem for a long time. I read several complaints on this issue and can't understand why a recall has not been issued unless gm thinks that it is safe to drive with one headlight. I know from experience that our state police department doesn't think that it is since I just got a warning because my headlight was out again.

      Incident Dec 9, 2021

    • Suspension, power train, service brakesFiled Nov 29, 2021

      The car has been in the shop twice within 6 months having it. It was towed twice, once for transmission issues and having no power to it at all then it back in the shop for warning lights. I also had it in the shop for about an hour to have a new tire put on it after loosing air. It had to be towed back home for all the brakes being shot and I'm now having an issue with the rear left caliper having a slow leak, the rear left sway bar is also broken in half. The whole entire car has issues and the leasing company and dealership refuse to do anything to help along with not helping me get the payment down. After one thing gets fixed, another thing happens. The suspension is getting bad and has been like that since my fiance and i got the car. The dealership said everything was new and fixed. We had 2 kids in the car and their safety was put at risk as well as others that got in the car. The car is getting to be a death trap for me. the warning lights that were coming on were Service Stabilitrak, Service Brake Assist, Service Trac Control and Service Brake System. These were coming on after I had the car in the shop for the transmission issue. Those lights are now not coming on. My fiance and I were told by the dealership that the brakes were new, nothing mechanically wrong with the car and drives smoothly, this was said before we took the car for a test drive. We were there to buy a car but after we signed the papers, we were told it was a lease.

      Incident May 9, 2021

    • Electrical systemFiled Aug 2, 2021

      The contact owns a 2012 Chevrolet Impala. The contact stated that two days after purchasing the vehicle and driving at an undisclosed speed, he heard an abnormal clicking sound coming from the dashboard. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the sounds were coming from the heater actuator and it could lead to an air conditioner failure. The contact stated that the vehicle was not repaired and the failure persisted. The manufacturer was made aware of the failure and informed the contact that assistance would not be provided since the vehicle was out of warranty. The approximate failure mileage was 100,000.

      Incident Oct 17, 2019

    • Air bags, service brakes, engineCrashFiled Apr 16, 2021

      TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED WHILE DRIVING AT 15 MPH, THE VEHICLE STALLED CAUSING THE STEERING TO LOCK AND THE BRAKES TO FAIL. AS A RESULT, THE VEHICLE CRASHED INTO STREET SIGN CAUSING THE VEHICLE TO FALL INTO A DITCH. THE CONTACT STATED THE ABS AND CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED.THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS NOT DRIVABLE AND WAS TOWED TO AN IMPOUND LOT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AS OF YET. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 176,000.

      Incident Apr 15, 2021

    • Structure, wheels, engineFiled Mar 12, 2021

      MY CAR'S ENGINE ALWAYS FEELS LIKE IT'S DRAGGING IN THE FRONT AND SOUNDS REALLY REALLY BAD LIKE IT'S ABOUT TO EXPLODE OR SOMETHING IT MAKES A LOT OF NOISE AND TICKING SOUND AS WELL WHEN I'M DRIVING

      Incident Mar 12, 2021

    • SteeringCrashFiled Feb 1, 2021

      TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE HIS SON WAS DRIVING 25 MPH, THE STEERING WHEEL WAS UNCONTROLLABLE CAUSING THE VEHICLE TO CRASH INTO THE CURB. THE DRIVER NOTICED THAT THE LOWER CONTROL ARM HAD FRACTURED. THE VEHICLE WAS DRIVEN TO THE DRIVER'S RESIDENCE. THERE WERE NO REPORTED INJURIES. THE CONTACT CALLED KOONS WHITE MARSH CHEVROLET (10207 PHILADELPHIA RD, WHITE MARSH, MD 21162; (410) 931-8600) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT STATED THE FAILURE WAS LIKE NHTSA CAMPAIGN NUMBER: 11V398000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 18,000.

      Incident Jan 31, 2021

    • Visibility/wiperFiled Jan 25, 2021

      I HAVE HAD TO REPLACE PINS ON WIPER ARMS TWICE IN ABOUT 6 MONTHS SINCE I BOUGHT THE CAR. IS THERE A RECALL ON THESE WIPER ARMS?

      Incident Jan 25, 2012

    • SuspensionFiled Oct 3, 2020

      JUST BOUGHT CAR HAVEN'T HAD ANY RECALL MAINTENANCE CHECKED BY VIN

      Incident Oct 1, 2020

    • Exterior lightingFiled Oct 1, 2020

      ALL MY LIGHTS INSIDE AND OUTSIDE FLICKER. ALSO PANEL LIGHTS DOOR LIGHTS OVERHEAD LIGHTS MAP LIGHTS.

      Incident May 8, 2019

    • Unknown or otherFiled Sep 28, 2020

      THE REAR IMPACT BAR ON MY 2012 IMPALA IS ROTTED OUT, NOT JUST RUSTED, ROTTED. IT OFFERS NO PROTECTION IN A REAR END COLLISION. I BOUGHT THE CAR NEW AND THE REST OF THE CAR IS STILL PRETTY CLEAN WITH VERY MINOR RUST IN THE BODY SEAMS.

      Incident Sep 1, 2020

    • Unknown or otherFiled Aug 11, 2020

      THE DOOR BLEND ACTUATORS GO OUT CONSTANTLY. THE CAR HAS THREE OF THEM. WHEN THEY GO BAD, THERE IS A LOUD CLICKING OR KNOCKING SOUND BEHIND THE DASHBOARD AND THE AIR CONDITIONER AND HEATER STOP WORKING. IF IT'S COLD, IT BLOWS COLD AIR AND IF IT'S HOT IT BLOWS HOT AIR. I HAVE REPLACED AT LEAST 20 ACTUATORS. ONCE THEY GO BAD, A NEW ONE LAST ONLY A FEW MONTHS, WHICH MEANS THERE IS A DEEPER ISSUE. THE DEALER SAYS CHEVY IS AWARE OF THE PROBLEM AND IT IS A WELL KNOWN ISSUE; HOWEVER, THEY HAVE NOT ISSUED A RECALL, DEALER COULD NOT QUOTE A PRICE BECAUSE THEY WON'T KNOW WHAT IS WRONG UNTIL THEY GET IN THERE. DEALER SUSPECTS CHEVY WON'T ISSUE RECALL BECAUSE THE WHOLE SYSTEM IS FAULTY AND WILL COST THOUSANDS PER CAR TO FIX.

      Incident Jan 1, 2016

    • Electronic stability control (ESC)Filed Aug 9, 2020

      TRACTION CONTROL AND STABLITRAK LIGHTS COME ON. GRINDING SOUND AND HESITATION BEFORE MOVING IN REVERSE, GOING STRAIGHT AND TURNING. THE HESTIATION KEEPS THE CAR FROM MOVING. CAN TURN OFF AND FIX THIS ISSUE FOR A SHORT BIT OF TIME WITH THE BOTTOM ON THE DASH. AFTER A WHILE TURNING IT OFF DOESN'T HELP BECAUSE IT TURNS ITSELF BACK ON.

      Incident Aug 1, 2020

    • Electrical system, engineFiled Jul 13, 2020

      TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THERE WAS AN ABNORMALLY LOUD SOUND COMING FROM BEHIND THE DASHBOARD. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE AIR CONTROL MOTOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE AIR CONTROL REGULATOR ARM MOTOR WAS REPLACED HOWEVER, THE FAILURE RECURRED. A DEALER WAS NOT CONTACTED OR INFORMED OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.

      Incident Jul 13, 2019

    • Steering, electrical system, electronic stability control (ESC)Filed Jul 8, 2020

      I HAVE A 2012 CHEVY IMPALA, THE TRACTION SERVICE CONTROL AND ABS/STABILITRACK KEEPS GIVING ME ISSUES. I HAVE A GRINDING NOISE, DECREASED POWER AND CAR WILL NEARLY STOP ON YOU FROM TIME TO TIME, PARTICULARLY WHEN TURNING. TAKEN TO DEALERSHIP, MORE THAN ONE, THEY KEEP TELLING ME THE HARNESS ATTACH TO MY TRACTION CONTROL SYSTEM SNAPS. IVE HEARD MY MODEL HAS THIS ISSUE. I SEE NO RECALL FOR MY VIN, BUT I HAVE THE SAME ISSUES.

      Incident Jul 7, 2020

    • Steering, suspension, power trainFiled Jul 2, 2020

      I HAVE HAD MAJOR FAILURE OF ALL OF THE MAIN FUNCTION COMPONENTS OF THE STEERING AND SUSPENSION. MULTIPLE TIMES I HAVE REPLACED, THE INNER AND OUTER TIE RODS, LL 4 WHEELBEARING ASSEMBLY, SWAY BAR LINKS, CONTROL ARMS, CV AXLES. I HAVE TO REPLACE BRAND NEW TIRES EVERY 6,000 10,000 MILES BECAUSE THE MECHANICAL FAILURES ARE WEARING ON THE RUBBER SO RAPIDLY AND AL WAS AND UNEVENLY. I HAVE NEVER NOT HAD A N ISSUE WITH THIS VEHICLE AND HAVE PUT MORE MONEY IN REPAIRS THEN THE PAYMENT, WHICH ARE MORE THAN WHAT I OWE STILL ON THE REMAINDER (FINANCED). ALSO, THE TRANSMISSION IS FALILING RAPIDLY. I HAVE REPORTED PRIOR ISSUES PRIOR TO THIS DATE. I CANNOT JUSTIFY REPAIRING, MAINTENANCE OR EMERGENCY, A VEHICLE THAT IS LESS THAN THE VALUE OF THE REPAIR COST. GM SHOULD BE ASHAMED AND PUNISHED FOR SUCH CRIMES AGAINST CONSUMERS.

      Incident Jun 23, 2020

    • Steering, electronic stability control (ESC), service brakesFiled Jun 27, 2020

      CLUNKING , GRINDING NOISE SERVICE STABILITRAK, SERVICE ABS LIGHTS COME ON LOSE POWER WHEN REVERSING OR MAKING A LEFT TURN. AFTER MUCH RESEARCH THERE SEEMS TO BE A PROBLEM WITH THE WIRING HARNESS GOING TO THE SENSORS IN THE WHEELS. MANY PEOPLE ARE HAVING THIS VERY SAME PROBLEM ACROSS MANY YEARS OF THIS VEHICLE. PEOPLE ARE SPENDING MONEY UNNECESSARILY ON PARTS SUCH AS WHEEL HUBS AND BEARINGS WITHOUT FIXING SAID PROBLEM. MANY PEOPLE ARE ALSO REPORTING CARS TURNING OFF AS A RESULT OF THIS. *TR

      Incident Jun 27, 2020

    • Unknown or otherCrashFiled May 6, 2020

      CAR LUNGED INTO CAR IN FRONT EVEN THOUGH MY FOOT ON BRAKE. PLACED CAR IN REVERSE AND IT KEPT GOING IN REVERSE VERY FAST UNTIL CAR BACKED UP ONTO A CURB!!! IT WAS AS IF THE ACCELERATOR GOT STUCK EVEN THOUGH FOOT WAS ON BRAKE. *TR

      Incident May 5, 2020

    • EngineFiled Mar 15, 2020

      ENGINE WARNING LIGHT AND CODES FOR TIMING CHAIN PROBLEM WHILE I WAS DRIVING. UNRESOLVED BY DEALERSHIP OR MANUFACTURER; BBB AUTOLINE SAID I SHOULD TURN TO NHTSA.

      Incident Feb 21, 2020

    • SteeringFiled Dec 22, 2019

      THIS VEHICLE, IN EARLY NOVEMBER 2019, AT APPROXIMATELY 41,000 MILES BEGAN MAKING A "POPPING" NOISE FROM THE PASSENGER-SIDE FRONT SUSPENSION/STEERING AREA, PRIMARILY WHILE TURNING LEFT (AND SOMETIMES WHEN TURNING RIGHT). THE NOISE BECAME PROGRESSIVELY WORSE OVER A ONE MONTH PERIOD. SUSPECTING IT MAY BE A DEFECTIVE TIE ROD END (PASSENGER SIDE), I INSPECTED THE VEHICLE (ON 12/21/2019) AND FOUND THAT THE STEERING KNUCKLE (AT THE STEERING KNUCKLE ARM - WHERE IT ATTACHES TO THE PASSENGER TIRE ROD) WAS FRACTURED/BROKEN, CREATING A MAJOR SAFETY PROBLEM (THE STEERING KNUCKLE IS FRACTURED AT THE TIE ROD KNUCKLE ARM, AND THEREFORE IT APPEARS POSSIBLE THE STEERING KNUCKLE COULD SHEER OFF AT THE TIE ROD, RESULTING IN TOTAL LOSS OF STEERING CONTROL). THIS VEHICLE HAS NEVER BEEN IN AN ACCIDENT, OR HIT ANY CURBS, POT HOLES, OR SIMILAR ITEMS. I FIRST NOTICED THE PROBLEM WHILE MAKING A 90 DEGREE LEFT-HAND TURN AT APPROXIMATELY 15 MPH, ABOUT 500 FEET FROM MY RESIDENCE (WHILE DRIVING HOME). THE ISSUE/NOISE HAS GOTTEN PROGRESSIVELY WORSE SINCE THEN, AND BASED ON MY INSPECTION LAST NIGHT IT IS VERY OBVIOUS THAT THIS VEHICLE IS NOT SAFE TO DRIVE. IT APPEARS THAT THE STEERING KNUCKLE WAS MANUFACTURED INCORRECTLY (IT'S AN ORIGINAL GM PART, WHICH APPEARS TO HAVE BEEN MADE OF CAST ALUMINUM). FROM MY ONLINE RESEARCH, IT ALSO APPEARS THAT A LOT OF OTHER 2000-2013 CHEVY IMPALA OWNERS ARE HAVING THE SAME PROBLEM AS ME. THIS VEHICLE, IN MY OPINION, NEEDS TO BE RECALLED FOR THIS SAFETY ISSUE (BAD STEERING KNUCKLES). ALSO, THIS IS A CALIFORNIA VEHICLE WITH ZERO CORROSION ISSUES. ALSO, I WORK AS AN ACCIDENT/CLAIMS INVESTIGATOR FOR A MAJOR AUTO INSURANCE COMPANY (AND THEREFORE HAVE SIGNIFICANT KNOWLEDGE OF VEHICLES, COLLISIONS, ETC). THIS VEHICLE IS (BY ALL OBJECTIVE STANDARDS) IS UNSAFE TO DRIVE, AND GM SHOULD BE REQUIRED TO ISSUE A RECALL (IN MY PERSONAL AND PROFESSIONAL OPINION).

      Incident Nov 1, 2019

    • Air bagsFiled Dec 5, 2019

      WHEN ENTERING CAR THERE IS TAPPING NOISE BEHIND THE PASSENGER GLOVE BOX,THIS NOISE WILL CONTINUE FOR APPROX; 5 MIN ,WHEN KEY IS TURNED TO THE OFF POSITION NOISE WILL CONTINUE FOR A FEW MINUTES BEFORE STOPPING.. CAR IS GARAGE KEPT. MAIN DRIVER IS A SENIOR DRIVER.(83 Y.O )

      Incident Nov 20, 2019

    • Steering, suspensionFiled Nov 22, 2019

      RECENTLY MY CAR MAKES A POP OR LOW CLICKING NOISE WHEN I TURN THE STEERING WHEEL TO THE LEFT. I'VE LOOKED INTO AND SEE THERE WAS A RECALL ON THE MODEL IN 2012 BUT I HAVEN'T FOUND ANY RECORDS OF MY CAR BEING REPAIRED. I WANT TO KNOW IF MY CAR CAN POSSIBLE BE REPAIRED SINCE THE RECALL FALLS IN LINE WITH A PREVIOUS RECALL. IT HAPPENS WHEN I TURN ALMOST FULL TO THE LEFT WHILE IN MOTION, WHETHER I GO FORWARD OR BACK IT MAKES THE NOISE. I WANT TO KNOW IF I CAN GET THIS REPAIRED FOR FREE. THE CAR HAS BEEN DOING THIS SINCE JUNE 2019 AND I'VE OWNED IT SINCE MAY 2016. I HAVEN'T TRIED TO GET IT FIXED MYSELF DUE TO FUNDS AND I'M WORRIED SOMETHING DANGEROUS MAY HAPPEN AND I HAVE A KID, SO I WANT TO BE SAFE. I ALSO WANT TO KNOW IF IT WAS EVER REPAIRED FOR THE FIRST RECALL

      Incident May 29, 2019

    • Electronic stability control (ESC), engineFiled Nov 16, 2019

      1ST - 8/11/2018 - 79,653 MILES - CHECK ENGINE LIGHT CAME ON, CODE P0411 SECONDARY AIR INJECTION SYSTEM INCORRECT FLOW DETECTED. DEALERSHIP STATED THE SOLENOID MALFUNCTION CHECK ENGINE CAME BACK ON, CODE P0411, CHEVROLET STATED THE SECONDARY AIR INJECTION SYSTEM IS FUNCTIONING AS DESIGNED AND RESET THE CODE. CHEVY'S STATED THE FAULTY SIR INJECTION SOLENOIDS BANK 1 AND 2 WAS THE CAUSE OF THE CHECK ENGINE LIGHT CODE P0411. ADVISED ME THAT THE BATTERY TERMINAL MAY BE THE ISSUE AND RECOMMENDED CHANGING IT. RECOMMEND A NEW ALTERNATOR. CHEVY WAS UNABLE TO VERIFY THE CODE P0411 BUT MADE A RECOMMENDATION FOR THE ISSUE. CHECK ENGINE LIGHT CAME BACK ON AGAIN, NO OTHER ISSUES WITH THE VEHICLE AT THAT TIME. GM OPENED A TAC CASE. ADVISED BY TAC THAT CARBON BUILDUP IN THE CYLINDER VALVES FROM THE CYLINDER HEADS WAS THE CAUSE. TOLD TO DRIVE VEHICLE FOR A FEW DAYS. WITHIN 3 DAYS CHECK ENGINE LIGHT CAME BACK ON. CHEVY INSTALLED A VEHICLE DATA RECORDER PER THE GM FIELD SERVICE ENGINEER. TEST RESULTS SHOWED BOTH AIR INJECTION CUT OF VALVES NEEDED TO BE REPLACED. FUTURE ALSO UPDATED ECM CALIBRATION AND PROGRAMMED IT - COVERED UNDER WARRANTY. 6TH VISIT ON 9/3/2019 AT 85970 MILES CHEVROLET ADVISED THE CAUSE IS DUE TO THE LEFT TEMPERATURE CONTROL AND AIR INLET ACTUATORS. 7TH - 9TH TIME, ADVISED BY INDEPENDENT AUTO REPAIR SHOP, THAT EVERYTHING WAS WORKING AS NORMAL. CHECK ENGINE LIGHT CODE WAS RESET. ADVISED CAR NEEDS TO BE CALIBRATED AT GM-APPROVED DEALERSHIP. AS OF TODAY, THE CHECK ENGINE LIGHT REMAINS ON. THE FINAL SHOP ADVISED THE ISSUE MAY BE THAT THE SYSTEM WAS NOT CALIBRATED OR JUST NEEDED TO BE CALIBRATED EVERY TIME THE CHECK ENGINE LIGHT CAME ON. I BELIEVE THAT THOUSANDS OF GM CUSTOMERS ARE PAYING OUT OF POCKET FOR UNNECESSARY P0411 REPAIR WORK.*DT*JB

      Incident Aug 11, 2018

    • Vehicle speed control, electronic stability control (ESC)Filed Nov 1, 2019

      WHILE DRIVING HOME FROM WORK DURING RUSH HOURS MY 2012 CHEVY IMPALA'S DASHBOARD LIGHTS UP SAYING " SERVICE TRACTION CONTROL, SERVICE STABILINK, ENGINE POWER REDUCED" TERRIFIED AS I WAS IN THE MIDDLE LANE TRYING TO GET OVER AS MY CAR BEGAN TO GO INTO LIMP MODE.I ALMOST GOT REAR ENDED DUE TO THIS PROBLEM. I WAS ACCELERATING FROM BEING STOPPED.

      Incident May 22, 2019

    • Steering, wheels, electronic stability control (ESC)Filed Sep 24, 2019

      THE FRONT HUB ASSEMBLY IS CONTINUOUSLY DEFECTING. INHAVE REPLACED BOTH SIDES A MINIMUM OF 6 TIMES SINCE 2013. THE STEERING GOES OUT, THE BRAKES GRIND THE TRACTION CONTROL INITIATES AND IN SEVERE TIMES I LOOSE ALL POWER TO VEHICLE. THIS IS IN MOTION. FROM COMPLETE STOP TO MOTION, WHILE IN REVERSE AND WHILE TURNING IN IETHER DIRECTION.

      Incident Sep 17, 2019

    • Steering, suspension, wheelsCrashFiled Sep 16, 2019

      THIS VEHICLE IS DANGEROUS! IVE REPORTED SOME OTHER MECHANICAL FAILURES THAT PUT ME IN DANGER BUT NOT ALL AND THEY STILL HAVE YET TO STOP HAPPENING. IVE SPENT OVER 10K REPAIRING AND REPLACING STEERING, SUSPENSION DRIVE TRAIN/ DRIVE AXLE AND CHASSIS COMPONENTS. BUT NOTHING HAS HELPED. AS OF LATE I KEEP GETTING ALIGNMENTS AND REPLACED 2 TIE RODS STRUTS CONTROL ARMS AND WHEEL HUB AND BEARINGS ONLY TO HAVE MY TIRES WEAR DOWN UNEVENLY AND QUICKLY IN 2 WEEKS. I PURCHASED THE TIRES BRAND NEW 6 MONTHS AGO. WITH A NEW WHEELS AND FRONT OUTTER TIE RODS AS WELL (WHICH I AGAIN REPLACED 2 WEEKS AGO). ALSO REPLACED IN 2019; FRONT AND BACK BRAKE ASSEMBLY (SHOES, PADS, ROTORS) FRONT AND BACK (BOTH SIDES) CONTROL ARMS, LEFT AND RIGHT FRONT STRUT AND SPRING ASSEMBLY. NEW CV AXLE AND FRONT HUB BEARINGS FULL ASSEMBLY LEFT AND RIGHT (2 WEEKS AGO)ADDITIONAL LEFT FRONT STRUT AND SPRING ASSEMBLY (2 WEEKS AGO). THIS LIST IS JUST OFF THE TOP OF MY HEAD BECAUSE THERE ARE MORE REPAIRS; TOO MANY. YET, THE CAR KEEPS LOOSING STEERING AND FALLING APART QUICKER EVERY DAY. PLUS, THE INSPECTION EXPIRES NEXT MONTH AND IT DID NOT PASS DUE TO EMMISSIONS SYSTEM ISSUES. IT IS A 2012 & SHOULD NOT BE PROBLEMATIC YET. I ONLY KEEP REPAIRING IT BECAUSE I AM STILL FINANCING SINCE BEING RIPPED OFF BY DEALERSHIP AT 23% APR ON TOP OF OVERCHARGED 2XS BLUE BOOK. WHICH HAS ME FAR TOO UPSIDE DOWN TO TRADE IN OR EVEN SELL PRIVATELY. I WOULDN'T SELL IT TO MY WORSE ENEMY ANYWAY. CHEVROLET SHOULD HAVE TO ANSWER FOR THEIR FAILURE. HARD WORKING PEOPLE PUT TRUST IN MANUFACTURERS AND DEPEND ON THEIR CARS. I MAY LOSE EVERYTHING BECAUSE OF MINE BUT NOT WITHOUT A FIGHT AND LEGAL COUNSEL. MY NEXT STEP IS TO CONTACT A CLASS ACTION LAW FIRM TO PROCURE COUNSEL FOR THESE MATTERS. GMC, THE NHTSA, AND AUTO REPAIR BUSINESSES (IE. FIRESTONE COMPLETE AUTO CARE) WILL BE CONTACTED REGARDING THE ISSUE AS WELL. THANK YOU

      Incident Sep 12, 2019

    • Steering, suspension, wheelsFiled Sep 16, 2019

      THIS VEHICLE IS DANGEROUS! IVE REPORTED SOME OTHER MECHANICAL FAILURES THAT PUT ME IN DANGER BUT NOT ALL AND THEY STILL HAVE YET TO STOP HAPPENING. IVE SPENT OVER 10K REPAIRING AND REPLACING STEERING, SUSPENSION DRIVE TRAIN/ DRIVE AXLE AND CHASSIS COMPONENTS. BUT NOTHING HAS HELPED. AS OF LATE I KEEP GETTING ALIGNMENTS AND REPLACED 2 TIE RODS STRUTS CONTROL ARMS AND WHEEL HUB AND BEARINGS ONLY TO HAVE MY TIRES WEAR DOWN UNEVENLY AND QUICKLY IN 2 WEEKS. I PURCHASED THE TIRES BRAND NEW 6 MONTHS AGO. WITH A NEW WHEELS AND FRONT OUTTER TIE RODS AS WELL (WHICH I AGAIN REPLACED 2 WEEKS AGO). ALSO REPLACED IN 2019; FRONT AND BACK BRAKE ASSEMBLY (SHOES, PADS, ROTORS) FRONT AND BACK (BOTH SIDES) CONTROL ARMS, LEFT AND RIGHT FRONT STRUT AND SPRING ASSEMBLY. NEW CV AXLE AND FRONT HUB BEARINGS FULL ASSEMBLY LEFT AND RIGHT (2 WEEKS AGO)ADDITIONAL LEFT FRONT STRUT AND SPRING ASSEMBLY (2 WEEKS AGO). THIS LIST IS JUST OFF THE TOP OF MY HEAD BECAUSE THERE ARE MORE REPAIRS; TOO MANY. YET, THE CAR KEEPS LOOSING STEERING AND FALLING APART QUICKER EVERY DAY. PLUS, THE INSPECTION EXPIRES NEXT MONTH AND IT DID NOT PASS DUE TO EMMISSIONS SYSTEM ISSUES. IT IS A 2012 & SHOULD NOT BE PROBLEMATIC YET. I ONLY KEEP REPAIRING IT BECAUSE I AM STILL FINANCING SINCE BEING RIPPED OFF BY DEALERSHIP AT 23% APR ON TOP OF OVERCHARGED 2XS BLUE BOOK. WHICH HAS ME FAR TOO UPSIDE DOWN TO TRADE IN OR EVEN SELL PRIVATELY. I WOULDN'T SELL IT TO MY WORSE ENEMY ANYWAY. CHEVROLET SHOULD HAVE TO ANSWER FOR THEIR FAILURE. HARD WORKING PEOPLE PUT TRUST IN MANUFACTURERS AND DEPEND ON THEIR CARS. I MAY LOSE EVERYTHING BECAUSE OF MINE BUT NOT WITHOUT A FIGHT AND LEGAL COUNSEL. MY NEXT STEP IS TO CONTACT A CLASS ACTION LAW FIRM TO PROCURE COUNSEL FOR THESE MATTERS. GMC, THE NHTSA, AND AUTO REPAIR BUSINESSES (IE. FIRESTONE COMPLETE AUTO CARE) WILL BE CONTACTED REGARDING THE ISSUE AS WELL. THANK YOU

      Incident Sep 1, 2019

    • Suspension, service brakes, hydraulicFiled Sep 4, 2019

      TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. WHEN MAKING A LEFT TURN, THE ABS, TRACTION CONTROL, SERVICE BRAKE ASSIST, SERVICE TRACTION CONTROL, AND SERVICE STABILITRAK INDICATORS ILLUMINATED. IN ADDITION, AN ABNORMAL GRINDING SOUND WAS HEARD. ONCE THE VEHICLE WAS SHUT OFF AND RESTARTED, ALL OF THE MESSAGES AND WARNING INDICATORS TURNED OFF. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE SPEED CONTROL SENSOR IN THE FRONT DRIVER'S SIDE WHEEL BEARING WAS FAULTY. THE ENTIRE WHEEL BEARING WAS REPLACED, BUT THE FAILURES CONTINUED. THE MANUFACTURER STATED THAT THERE WAS NO RECALL FOR THE FAILURE. JACK MCNERNEY CHEVROLET (363 NY-281, TULLY, NY 13159, (315) 238-5110) WAS CONTACTED AND WANTED TO CHARGE THE CONTACT OVER $100 TO PERFORM THE SAME DIAGNOSTIC TEST AS THE INDEPENDENT MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 35,000.

      Incident Jul 19, 2019

    • Power trainFiled Aug 27, 2019

      WHEN ACCELERATING FORWARD FROM A COMPLETE STOP THE TRACTION CONTROL COMES ON BY ITSELF CAUSING THE WHEELS TO LOCK UP & CAUSES HESITATION. THE GROUND IS NOT WET AT ALL ESPECIALLY WHEN TURNING THE TRACTION CONTROL KICKS ON CAUSING THE SAME REACTION ON DRY PAVEMENT. WHEN ACCELERATING THE CAR HESITATES & JERKS/JOLTS THEN THE TRACTION LIGHT KICKS ON. THERE ARE NO CODES ON THE DASHBOARD & NO CHECK ENGINE LIGHT.

      Incident Aug 4, 2015

    • Electrical system, exterior lighting, electronic stability control (ESC)Filed Aug 27, 2019

      WHILE DRIVING 30 MPH ON CITY STREETS GOING STRAIGHT WITH A SLIGHT INCLINE THE A/C AND RADIO POWERED ON AND OFF SEVERAL TIMES. WHEN STOPPED AT A STOP LIGHT THE DOORS UNLOCKED AND "SERVICE STABILITRAK" FLASHED ON AND OFF THE DASH, THE RADIO POWERED DOWN, AND THE A/C TURNED OFF. AFTER A FEW SECOND EVERYTHING WENT BACK TO NORMAL. NO CHECK ENGINE LIGHTS CAME ON AT ALL. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED.

      Incident Aug 26, 2019

    • Electrical system, electronic stability control (ESC)Filed Aug 10, 2019

      TRACTION CONTROL LIGHT AND CHIME ON AND OFF..............CAR RUNS OK BUT CHIME WILL DRIVE YOU CRAZY.............NEED TO TURN IT OFF................

      Incident Jul 4, 2019

    • EngineFiled Jul 16, 2019

      ABOUT 2 MONTHS AGO THE ENGINE STARTING DIESELING (THE ENGINE WILL STILL HAVE COMBUSTION AFTER THE IGNITION WAS TURNED OFF). DURING A TRIP ON CITY STREETS THE ENGINE SUDDENLY STOPPED WHEN DRIVING. I WAS ABLE TO PUT THE CAR IN NEUTRAL AND RESTART THE ENGINE. ABOUT 15 MINUTES LATER THE ENGINE STOPPED AGAIN THIS TIME WHILE STOPPED ON A TRAFFIC LIGHT. I COULD NOT RESTART THE CAR. I HAD IT TOWED TO THE AUTOLAB IN PLYMOUTH MI WHERE THEY DIAGNOSED IT WITH ENGINE FLOODING. YOU COULD SMELL THE UNBURNED GASOLINE ON THE TAIL PIPE. HOWEVER NO ERROR CODES WERE REPORTED. AFTER A FEW DAYS IN THE FACILITY AND WITHOUT THE EVEN DUPLICATED I HAD THE CAR BACK. COUPLE WEEKS LATER IT STARTED DIESELING AGAIN SO I WENT BACK TO THE AUTOLAB. THIS TIME THEY WERE ABLE TO DIAGNOSE THE INJECTION PUMP AS BEING FAULTY AND THE O2 SENSOR NOT BEING ABLE TO CONTROL THE FUELING. THEY REPLACED THE INJECTION PUMP AND SINCE THEN THE VEHICLE IS RUNNING WITHOUT PROBLEM. THE LACK OF ERROR REPORTING BY THE OBD AND THE SUDDEN ENGINE STOP WHILE THE CAR WAS IN MOTION MAKES ME FEEL I WAS LUCKY. I USUALLY DRIVE 30 MILE EACH WAY TO MY WORK PLACE. IF THE ENGINE STOPS ON THE HIGHWAY IT WILL CAUSE AN ACCIDENT AS I AM NOT ABLE TO USE THE BRAKES (POWER BRAKES!) OR THE STEERING WHEEL (POWER STEERING) PROPERLY TO TRY TO GET AWAY FROM THE TRAFFIC BEHIND BY GOING TO THE SHOULDER.

      Incident May 17, 2019

    • Electronic stability control (ESC), service brakesFiled Jul 15, 2019

      THE ELECTRONIC STABILITY CONTROL SYSTEM IS CONSTANTLY ON EVEN WHEN MY CAR IS STATIONARY MY ANTILOCK BRAKE SYSTEM LIGHT IS ALSO ALWAYS ON. SOME TIMES I LOSE POWER WHEN I START TO DRIVE. I HAD IT CHECKED AND HAD THE SENSOR REPLACED ,BUT THE PROBLEMS WERE NOT SOLVED.

      Incident Jun 2, 2019

NHTSA crash ratings

2012 Chevrolet Impala 4 DR FWD

Overall
4 out of 5 stars
Front crash
4 out of 5 stars
Side crash
4 out of 5 stars
Rollover
4 out of 5 stars

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