2012 Chevrolet Silverado 1500 Hybrid

The contact owns a 2012 Chevrolet Silverado 1500. The contact stated that while the vehicle was parked, her husband observed corrosion and holes in front of the gas tank and the frame of the vehicle. Additionally, the contact stated that while driving at approximately 45 MPH, the ABS, traction control, and steering stabilizer warning lights were illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 42,000.

Incident Jun 15, 2024

Engine power reduced warning keeps coming on. As well as stabilitrak and traction control turns off. Code p2138 pops up. I’ve spent over $1,000 trying to get this fixed because it is unsafe to drive it like that. It will be fixed for 1 or 2 weeks and then it’s time to take it to the shop again. So many people have this issue.

Incident Aug 6, 2024

The frame has rust holes and rusted through the bottom on the driver side.

Incident Jul 8, 2024

i took the car to the GM dealer to fix the recalled item and was told the dashboard will crack and will need to be replaced when they pull the airbag out and i will need to pay for new dash board....i told them not to fix it....

Incident Feb 1, 2024

The contact owns a 2012 Chevrolet Silverado 1500. The contact stated that while driving at various speeds, the vehicle decelerated without the brake pedal being depressed. In addition, the vehicle veered to the left independently. The vehicle was taken to a local dealer; however, the cause of the failure was not yet determined. The contact self-diagnosed the vehicle using a scanner the vehicle and it was determined that the front passenger’s side wheel speed sensor had failed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 125,000.

Incident May 15, 2023

The trailer hitch assembly has rusted to the point where it is barely being held to truck frame. It is available for inspection (I do not know how to attach photos to this notice but can e-mail if provided with your address) Have been advised by Chevrolet dealership service manager not to use the hitch under any circumstance. Do not know if any other portion of frame assembly is compromised, nor can this be determined accurately by me. But if other portions of the frame are “rusted out “ the danger is grave: the tubular structural element to which the hitch assembly is attached is the same diameter and thickness as the tubular structural supports which link the lengthwise H elements of the vehicle frame. It is therefore reasonable to conclude these structural components may lack structural integrity due to possible rust and perforations Concluding; 1. the hitch assembly is an integral part the vehicle’s structure. Failure would threaten the life of occupants as a trailer broke loose and swerved.. Others in proximity to the flailing or loose trailer would also be threatened. 2. Given the affected element is similar to other structural iparts used in the vehicle’s frame, failure of their structural integrity may cause failure of a portion of the frame, leading to additional risks to occupants, surrounding humans, vehicles and property. 3. The rusted assembly is not easily visible so that a warning to owners highlighting this potential risk to life should be sent ASAP. 4. Inspection of undercarriages of this and similar vehicles should be mandated to determine the existence of rust-damaging structural integrity. 5. Proper metallurgy/coating/reinforcement or redesign should be mandated of manufacturers.

Incident May 10, 2024

The contact owns a 2012 Chevrolet Silverado 1500. The contact stated that while the vehicle was parked, he became aware that the front and rear sub frame were extremely rusted. The contact also stated the shock tube had detached from the vehicle. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the front and rear sub frame needed to be replaced. The dealer was not contacted, and the vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 72,000.

Incident May 13, 2024

Recall [XXX] FRONT PASSENGER AIR BAG was completed [XXX] by Authorized Dealer 9105803 Replace Dual Stage Front AIR BAG Inflator ,as of [XXX] system light in dash steadily on and system shows to have system serviced, I don't feel I should have to pay the AUTHORIZED DEALER FOR Checking and or Repairing the NEW DEFICIT as the complaint. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Incident Feb 29, 2024

2012 Chevrolet Silverado 1500 pickup truck has very extensive frame damage for 115k miles which has caused it to be unsafe to drive and basically scrap. I am the 2nd owner of the truck. When I bought it at 70k miles it definitely had rust on the frame, but no major holes. It has now rusted through in multiple spots. Is there anything that I can do or am I pretty much out of luck?

Incident Mar 7, 2024

dealer told me that they will replace the passenger airbag but i need to sign a paper saying that if the dash board breaks while they work on it then they are not responsible and i need to pay to repair whatever damage there may be, they also said GM or Tekada would not pay to damage to dashboard because its old.....i did not let them replace airbag. my name is [XXX] [XXX] [XXX] Rydell Chevrolet in Northridge CA. 818-832-1616 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Incident Feb 22, 2024

Rotted frame after 9 years old truck

Incident Apr 20, 2023

The body and frame are rusted so bad they wouldn't inspect it unless the y would weld on the frame only has 73000 miles

Incident Feb 1, 2022

I bought this truck new and the frame is rotted. I have 93000 miles and it is garaged year round. I also purchased a rust preventive electronic device with the vehicle. I have noticed wax coating that has come off in the past and sprayed with fluid film. I just found a hole yesterday and looked further and believe after doing some research that this is a constant problem with the Silverado and GM has not been held accountable for inferior frame rails. My truck body is in excellent shape for the year. I understand I live in a state that teats their roads unnescessarily, but this is absolutely absurd. Toyota had the same issue and took care of their customers Gm should do the same.Thank you

Incident Jan 11, 2024

Rear frame by the gas tank. The truck could break while hauling a load putting myself and any other motorists in danger. Widricks auto inspected the vehicle truck failed inspection due to multiple holes in the frame. No symptoms seemed present. I bought the vehicle on 3/10/20

Incident Dec 11, 2023

While driving down interstate my transmission just went out down shifted almost causing someone to hit me from behind after some research I learned gmc vehicles have been having this problem for the last 10 years but yet keep using the same transmissions it's not right the money they selling these vehicles for and we the little people have to pay for them knowing the problem but not caring just one man's opinion guess that how the rich get richer

Incident Jul 15, 2022

THE FRAME HAS RUSTED OUT AND IS UNSAFE TO DRIVE. LEFT TIRE IS ALMOST SNAPPED AND YOU CAN PUT YOUR HAND THROUGH THE RUST IN FRAME. HAS BEEN INSPECTED BY 2 MECHANICS. I AM THE SECOND OWNER AND HAVE BABIED THIS TRUCK SINCE THE FIRST DAY I GOT IT IN 2014. ADDITIONAL DEFECT IS THE TAILGATE WONT STATE SHUT, MUST CLOSE 3-4 TIMES FOR IT TO REMAIN CLOSED.

Incident Jan 1, 2023

Rotten frame. Trucks body and other components are in very good to fair condition. Found out after I bought it GMC is having major issues with frame failure and have not yet remedied the issue. I think they should be required to fix these frames or buy back the vehicles at a fair price to both parties. This is a major safety issue especially if either the owner is not aware or does not have the means to simply eat the cost of a truck that cost anywhere form 15,000 to the mid 20,000s. It is not right to the consumer to sell vehicles that can't structurally make it past 100,000 mile mark. Also I would like to report that dealers (at least the one I bought it off of) are not notifying customers of these issues and also in my case undercoating over the rotten frame to pass a basic consumers inspection. Not good for road safety and not good for the consumer.

Incident May 3, 2023

2012 Chevy Silverado rotted frame. The contact stated that the sway bar was so rusted that it broke in half and was replaced. The front struts were also super rusted. The contact does not feel comfortable driving the vehicle until the issues are addressed.

Incident Oct 5, 2023

Had an inspection done and was told that the frame is partially rusted through. We took it to our dealership to be fixed and was told there was nothing they could do because Chevy does not want the liability of fixing rusted frames for its 2010-2013 models. I also found this to be true with local body shops in my area so basically our 11,000.00 vehicle is junk. After my research, this seems to be a common problem with Chevy and should be investigated. They should be ashamed of their business tactics by putting people's lives in jeopardy

Incident Sep 1, 2023

Frame and suspension components are complete rusted and rotting off of frame. I am afraid to drive the truck in fear of it falling apart on me while on the road.

Incident Sep 12, 2023

truck frame on both sides of vehicle is rusting through, requiring structural repair. Truck has been carefully maintained and the body is generally rust free. I am the original owner and am nowhere near salt water. Truck has been garage-kept since purchase. If left undetected, structural collapse could have caused injury or death. Damage was confirmed by tire shop[Discount Tire in Gaylord,MI.] on 9/7/23. No prior indication of excessive rust.

Incident Sep 7, 2023

275/55R20XL Sidewall bulge, garage inspected and confirmed sidewall separation

Incident Jul 24, 2023

The main chassis frame rusted through on both sides in the rear just ahead of the rear axle

Incident Jul 1, 2023

The contact owns a 2012 Chevrolet Silverado. The contact stated he purchased the vehicle at a used dealer on March 13, 2023, and the anti-lock braking systems (ABS), the traction control sensor, and the brake warning light illuminated. The contact took the vehicle back to the used dealer on 3 different occasions and had the anti-lock braking systems (ABS) sensor replaced and inspected the brakes. The dealer stated no failure was found when inspecting the vehicle. The contact stated while approaching an intersection another vehicle made a left turn and intercepted in his lane on the right side, he depressed the brake pedal but failed to stop or slow down the vehicle, causing it to crash into the other vehicle. The contact stated the vehicle continued moving forward while depressing the brake pedal. The vehicle jumped a curb and crashed into a building and stopped the vehicle. The contact states the front driver side air bag deployed. The contact sustained leisure on his back muscles, had whiplash and leisure on the left side of his head and arm due to the air bag deployment. The contact stated he was taken to the hospital by ambulance to seek medical attention. A police report was filed. The vehicle was not drivable. The vehicle was towed to a towing lot. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 192,000.

Incident Apr 17, 2023

THE FRAME IS RUSTING OUT. THE REAR SHOCK MOUNT IS RUSTED ON BOTHE SHOCKS. THE MAIN FRAME RAIL IS RUSTED AND HAS HOLES IN THE FRAME. BEFORE LONG THIS WILL CAUSE A PROBLEM IF THE FRAME GIVES WAY. THE REAR WHEEL WELLS ARE ALSO RUSTED ABOVE THE TIRES ON BOTH SIDE. IT WAS INSPECTED BY A BODY REPAIR AND SAID FRAME WILL NEED REPLACED ALONG WITH TWO BED PANELS

Incident Apr 15, 2022

December 2022, General Motors-Onstar system was deactivated in million of vehicles across America. This system was sold as a MAIN SAFETY and SECURITY system, integrated in millions of General Motor products was advertised as next generation Safety. This system allowed active subscribers the peace of mind that in the event of an emergency, they had us covered. motor vehicle collision detection for the event that you crashed, they could send first responders. If the vehicle was stolen, they had safe methods to locate and disable the vehicle. If you locked your keys in the vehicle with your child or pet, they could unlock it for you. In 2015 Canada "sunsetted" their 2G network which in turn would have disable Onstar for millions of Canadian vehicle owners across Canada. General Motors-Onstar offered FREE HARDWARE UPGRADES to keep Onstar active for whomever wanted and chose to keep the Onstar system working for them. Please refer to https://static.nhtsa.gov/odi/tsbs/2016/SB-10089229-2280.pdf and https://static.nhtsa.gov/odi/tsbs/2019/MC-10166666-9999.pdf. What about the vehicles sold in America? What about the people who purchased General Motor products for the specific reason of Onstar peace of mind? The people who want the system to function as it should? What if I do not have my cell phone with me in a remote location and I crash my truck at 70 mph? No Onstar to alert first responders. What if I accidentally lock my grandchild and keys in my car? Must i now break a window instead of calling Onstar and asking for an emergency unlock? And a very important one for me as many others. What if my vehicle gets stolen. Now there is no way to locate it. There is no way for Onstar to SAFELY shut it down so it could be recovered. I paid yearly for Onstar services for that exact peace of mind as did MANY OTHERS. There is even a petition where people are saying that if given the choice, they, like myself, would gladly pay to have the system upgraded like they did for Canada.

Incident Dec 1, 2022

The contact owns a Safety-First car seat, Model Type: Onboard 35 LT, Model Number: IC354GAJ, Manufactured Date: March 23, 2022. The car seat was being utilized in a 2012 Chevrolet Silverado. The contact stated that the car seat failed to fit securely into the stroller and car seat base. The manufacturer was not made aware of the failure. The car seat was not repaired or replaced.

Incident Mar 1, 2023

1. Serious frame rust found (holes punched on the inside frame rails, middle of truck). We have yet to check the rest of the truck. The truck was originally coated by ziebart ~3 times, coated with rust protective paint for maintenance (myself). The rust could not be slowed. 2. Myself including passengers could be hurt if this frame fails. Could cause accident if the failure occurs in traffic. 3. Issue confirmed by frame inspection by independent service center (Motor City Rustproofing). The application was not applied since the frame rust was discovered. 4 Not yet 5. No warning lamps, messages or other systems as of yet. 6. This vehicle is used for general cargo in the bed and hauling a 28ft. travel trailer and I'm concerned the frame will fail and cause health and safety issues. 7. Rust will occur in general, but this scenario is much more severe for an 11 year old truck and was most likely present a few years before today's inspection. 8. The truck is passed the corrosion warranty of 100K miles & May of 2018, but the severity of the rust is highly out range for this vehicle. 9. Can this be looked into as I'm now reading these trucks are severely affected for year 2009-2014. Most cases I read with sever rust are mostly parted out of junked if they cannot be safely repaired. 10. The rest of the truck is in great condition and has many more years of life and I'll like to keep it. 11. Some sample pics will be attached for has been found so far.

Incident Feb 17, 2023

extensive frame corrosion, on the box frame, all the way through the frame. The Box frame corroded from the inside out.

Incident Jan 2, 2023

airbag reCall VIN#: [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Incident Nov 16, 2022

EXCESSIVE CORROSION TO CHASSIS FRAME. INTERNET LINKS STATE THERE WAS A FRAME RECALL FOR THE 2012 CHEVY SILVERADO PICKUP BECAUSE GM DID NOT TREAT THE CHASSIS FRAME DURING MANUFACTURING.

Incident Oct 13, 2022

Oil consumption on 2011 to 2014 Chevy Silverado engine related issues on the 5.3 liter v8 flex fuel engine. Vehicle produced a service engine soon light on 9/27/2022 so I took it to the local Chevy dealer mechanic. They inspect it and determine that it was a misfire in cylinder 7. They went to run it through my warranty that I purchased when I baught the vehicle 2 years ago. They advised that it would not be covered so to it being an oil consumption issue. They advised that to fix the issue permanently it would cost $3,600 to fix. Being that this is a known issue GM should be issuing a recall to correct this. I only have 60000 miles on the vehicle and the engine is basically junk without the fix. I do not have the repair invoice at the this time as it is currently in the shop with the local Chevy dealer The mechanic advised that this is a known issue with all Silverado’s between 2011 and 2014 and that GM knew this was an issue and that eventually the engine will sieze if you don’t have the pistons and rings replaced. This is a country wide problem and appears there is a possible class action lawsuit due to GM knowing this was an issue and in 2014 GM re-engineered the 5.3 vortec to correct this issue. In addition it is a known issue another problem is the rear wheel wells rusting on all Silverado’s. This should also be looked into Thank you for your time and consideration!

Incident Sep 27, 2022

Crash Impact Sensor in the drivers side front door has lost communication with the vehicle's airbag computer. Vehicle information display reports the fault and illuminates the red dashboard airbag light. This condition caused by wire harness / conductor fatigue between drivers side door and vehicle body. Observed that if driver's side door moved to certain positions while open the fault would clear. Eventually these wires in the door harness failed due to normal open / close cycles with the door upon entry / exit and now have completely failed so that the dashboard airbag lamp stays illuminated at all times. I have a 2010 Toyota Venza that has a recall on the same type of issue. Why is GM not recalling vehicles for this issue? My dealer has acknowledged that they have seen this issue, but no recall has been issued so they are not able to address it as such.

Incident Sep 1, 2021

Fuel line at fuel pump corroded causing fuel to leak under pressure from fuel pump. Fire hazard. Mechanic also stated during repair the truck frame cross member was rusted through in a large section approximately 2”x 24”. No warning indicated by vehicle. Chevrolet trucks should be recalled for this issue

Incident Aug 31, 2022

While driving the motor completely cut off. Yes, the vehicle can be inspected. The vehicle just shut down without warning, causing the vehicle to rapidly slow down with no warning to other motorists behind me. Yes, a dealer has confirmed the problem and could not definitively determine what the problem is. they said it could be: A shielded wire, service dept. said its not available from GM and would have to purchase the entire wiring harness and install to see if it fixed the issue. They said it could be a bad power inverter, again had to install to see if it fixed the issue. Finally said it could be a bad transmission(??) The only people who has attempted to diagnose is at the GM dealer service department. Their was no warning that the vehicle was about to turn completely off prior to it doing so.

Incident Jul 20, 2022

Takata recall. The contact owns a 2012 Chevrolet Silverado 1500. The contact received notification of NHTSA Campaign Number: 21V054000 (Air Bags) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

Incident Mar 4, 2022

The frame of my truck is very badly rusted. Parts such as shock, body and engine mounts are very rusted and can't be as strong as necessary. Pieces of rust 1/16th thick are coming off in many places. I have not taken it to a dealership yet to see it because i have only just recently really looked at it because i was working on the trailer hitch and was under the truck for a while.

Incident May 18, 2022

This is in regards to: Manufacturer Recall NumberN212328800 NHTSA Recall Number21V054 GM's handling of this is absolutely unacceptable. I have been waiting for parts for over a year. GM's statement is "just don't drive it" if I have a concern about me or someone dying from their defective part. For over a year this is [XXX] to put it bluntly. I just got a letter stating that parts were now available, I have called immediately and was told sorry, there aren't actually parts available now. No ETA. GM should be financially compensating me for giving me no other option to drive an unsafe vehicle for over a year and who knows how much longer. I don't have the financial means to 'just not drive my truck for over a year', or to 'go buy/lease another vehicle for this duration'. I'm livid that this problem hasn't been resolved and more needs to be done federally to put the heat to GM. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Incident Feb 5, 2021

I received recall notice N212328770 by letter in July 2021. I immediately notified my local dealership and they told be they were waiting for the part. We just received a call from the dealer about a week ago and schedule to ge the recall issue repaired on Wednesday, February 9th 2022. We were given an appointment and my wife had to take the vehicle due to the me working. She arrived to have the safety defect replaced (passender air bag) and was told that when they do the replacement that if the dash cracks or is damaged they are not responsible for the damages and we would have to pay to get it fixed or replaced. This is very pooe customr service as well as causing a customer not to go through getting the recall completed. My wife called me and did not want to challenge the dealership. I told her just come home and do not let them make the repair/replacement and I would contact GM. I have had no luck doing so. This should be a no brainer. If they damage the dash or it cracks they fix it or replace it. My dash does hav 2 small cracks right where the air bag is located and from what I have read online many have stated that they too have had the same issue. This is supposedly due to the air bag issue. So now I am in a rock and hard place. I either don't get it done and risk a serious injury or death due to GM's unwillingness to take responsibility and handle in a professional manner or have them do it, damage the dash and pay lots of money to get it replaced. Can you please advise what I should do? Since I can not provide you with any personal info so you can contact me what am I to do to get this recified? A very long standing upset GM customer.

Incident Feb 9, 2022

The contact owns a 2012 Chevrolet Silverado 1500. The contact stated while driving 30 MPH, the transmission disengaged upon depression of the accelerator pedal without warning. The vehicle then went into limp mode. The contact was able to slowly drive the vehicle home. The contact then took the vehicle to an independent mechanic where metal shavings were discovered in the transmission reservoir. The mechanic informed the contact that unless the transmission was replaced, the transmission would fail. Neither the dealer nor the manufacturer had been notified of the failure. The vehicle was not repaired. The failure mileage was approximately 119,000.

Incident Jan 25, 2022