2017 Chevrolet Silverado 2500

Engine wiring harness failure on my 2017 Silverado 2500HD LT 6.6. This time it is the cylinder 7 connector which is a very common complaint by Chevy owners. The wiring harness was installed with wires that were to short for the rear cylinders causing them to fail prematurely. This connector is snapped into position forcing the wires to bend at a tight 90 degree angle. Chevy is trying to force owners to replace the entire wiring harness instead of replacing just the defective connectors (GM 19368140, ACD PT3739). This failure causes the engine to idle and operate so rough that it engages STABILITRAC and forces reduced power mode.

Incident Jun 19, 2024

On [XXX], I was driving our 2017 Silverado 2500HD LT 6.6, with my family in Ohio when the trailer brake controller error started flashing on the dash and would not shut off, go silent nor correct itself. It almost caused an accident initially because it was distracting me by making me look down to READ the message. Then we were almost in a dozen accidents as we were traveling too slow for conditions, unable to get off the highway safely, and issues with steering and braking. In 10 minutes, the error sounded 50+ times. We were towing a 36’ 5th wheel trailer suddenly STABILITRAC also kicked on, REDUCED POWER (another message to look down and read), the engine started running so rough (another issues to look down at the gauges) that I thought the engine had blown. We were not in a safe place to pull over and power was cut dropping our speed from 70 to 45 in a 70 zone. Just after going up the hill, we had to continue down other side which we discovered that the trailer brakes were NOT operational. As we were burning our truck brakes going down the other side. The only reset is to shut off the key (which would lock the steering wheel, lose power steering and power brakes while driving). When STABILITRAC appears vital drivers data is BLOCKED. We removed the trailer brake fuse and the trailer battery charger fuse, but the TRAILER BRAKE CONTROLLER messages continued. Even with the trailer disconnected the the messages continued. The trailer brake wire under the truck had exposed wires. Did the exposed wire cause other systems to malfunction? 1.Are the defective wiring harness(es) causing other systems to fail too, and/or can cause electrical fires? 2.Defective trailer braking unit needs to give one warning and STOP. This defect poses a serious issue for anyone towing (or not). 3.STABILITRAC is going to KILL someone because I believe it already has killed. If STABILITRAC throughs the right code it WILL shut down the engine. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Incident Jun 15, 2024

The contact owns a 2017 Chevrolet Silverado. The contact stated when the vehicle was started, there was a grinding noise coming from the engine and transmission area. The contact stated when driving the vehicle there was a hard shift when shifting gears. There were no warning lights illuminated. The vehicle was taken to a local mechanic who performed a diagnostic stating the transmission failed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 89,900.

Incident Mar 19, 2024

I was driving with my front and rear motoried window defrost on because its cold outside right now when I started smelling something burning. I turned down the defrost knob. I opened the driver side window to air our the smell when suddenly the rear motorized window defrost sparked up into flames while I was driving. It was in full on burning up in flames. I pulled over and luckily I was able to put out the fire. I have contacted GM because when I google this issue it states GM put out a recall on 2014-2019 Silverado HD trucks but upon speaking with a GM customer representative my truck there is no such recall on these trucks. I could have been killed or worse killed someone else on the road. I am considering getting a lawyer involved with this issue.

Incident Jan 28, 2024

The capless fuel filler has failed. The door is stuck halfway open. This is a fire hazard if the truck were in an accident. My son has the same year model truck. Same exact specifications just a different color and hus has also failed. This should be recalled immediately because it's a fire hazard not to mention the emissions of the vehicle.this picture is looking straight down on the filler you can see it is not closed.

Incident Oct 22, 2023

The contact owns a 2017 Chevrolet Silverado. The contact stated that while driving at approximately 60 MPH, the vehicle made grinding sounds. The contact pulled over on the side of the roadway. Upon inspection, the contact noticed flames coming from the rear differential, and the driveshaft had detached. The contact extinguished the flames with bottled water. The vehicle was towed to the dealer, where it was diagnosed that the rear axle had detached and the driveshaft had struck the transfer case. The contact was informed that the rear end and transfer case needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 74,000.

Incident Oct 6, 2023

The contact owns a 2017 Chevrolet Silverado. The contact stated that while driving at various speeds, the vehicle shut off and the entire instrument panel started flickering. In addition, the wheel would independently turn itself. The ABS warning light was illuminated. The vehicle was towed to a lot. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in a recall. The failure mileage was approximately 70,000.

Incident May 11, 2023

The contact owns a 2017 Chevrolet Silverado. The contact stated that while driving approximately 5 mph, the braking system suddenly failed causing the brake pedal to become extremely hard to press and the vehicle would not immediately stop. As a result, the contact crashed into a utility pole. During the incident, no injuries were reported and no police report was filed. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure but no assistance was offered. The contact indicated that the vehicle was previously serviced under the NHTSA Campaign Number: 19V761000(Service Brakes, Hydraulic). The contact indicated that the vehicle had experienced that same failure listed in the recall. The failure mileage was 118,000.

Incident Jun 19, 2023

The contact owns a 2017 Chevrolet Silverado. The contact stated that while driving at an undisclosed speed and turning, the vehicle experienced a loss of power steering assist. No warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 91,000.

Incident Jul 29, 2023

The contact owns a 2017 Chevrolet Silverado 1500. The contact stated while driving at an undisclosed speed, there was an abnormal sound coming from the engine. The contact stated that the vehicle stalled, and the gear shifter became inoperable. The vehicle was towed to the dealer where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 92,564.

Incident Jul 10, 2023

Transmission failure for the second time. the first time it happened it had 51,984 miles after I got it back, it happened again after an additional 41 thousand miles.

Incident Mar 22, 2023

The engine glow plugs keep failing, I have replaced 4 already and 2 more are now failed. The vehicle only has 66K miles on it currently and the failures started around 50K. I do not understand why this hasn't been recalled like the 2018 trucks, they share the exact same engine.

Incident Mar 17, 2023

The contact owns a 2017 Chevrolet Silverado. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 19V761000 (Service Brakes, Hydraulics, Service Brakes, Electronic Stability Control). The contact stated that while driving at 55 MPH, the brake pedal was depressed; however, the vehicle failed to reduce speed and stop immediately, which caused the contact to rear-end another vehicle. The contact sustained injuries and received medical attention. A police report was filed. The vehicle was towed to a tow shop. The vehicle has not been deemed totaled. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.

Incident Mar 13, 2023

When transiting between airport and home in very remote area in subzero temps the DEF warning system suddenly came on limiting vehicle speed progressively. No services were available both at this time of day and in this very remote area. There needs to be some way to override this system in the case of potential life and death. There were no warnings that this system was going to activate, it simply came on. The system had plenty of fluid but it appears the DEF heater failed. A vehicle should have an override for life and safety matters. Vehicle is going to a diesel mechanic for service now.

Incident Nov 27, 2022

At about 62,000 miles the vehicle check engine light came on with codes P0700 and P0741, the RPMs go up as you accelerate but will not shift unless you let off the gas pedal. Reaching 5-6000 RPMs. Had mechanic drop transmission pan no metal found. Reading several TSBs on this issue the transmission should be recalled. Also when towing camper there was some electrical issues when the trailer was contacted the truck would not recognize trailer connected, had to shut the truck off for few minutes and restart to recognize the connection. Truck also lost power when trailer was connected and ran very sluggish, also experienced the shifting issues.

Incident Sep 16, 2022

The contact owns a 2017 Chevrolet Silverado 1500. The contact stated while driving 60 MPH when depressing the accelerator pedal, the vehicle began to shudder. The contact stated no warning light was illuminated. The contact stated he continued to drive to his residence. The contact took the vehicle to a local dealer, where it was diagnosed with needing the torque converter to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was 50,676.

Incident Aug 9, 2022

The contact own a 2017 Chevrolet Silverado. The contact noticed that the plastic piece from the rear defroster window was sparking and smoke was coming from rear window. In addition, the plastic was melting. The vehicle was taken to the dealer where it was diagnosed that the rear window defroster assembly needed to be replaced. The vehicle was not repaired, The manufacturer was notified of the failure, The approximate failure mileage was 68,000.

Incident Mar 22, 2022

I was on a 2 hour drive hauling my 8000lbs trailer when the service trailer brake alarm went off. It constantly dinged the whole 2 hour trip and caused my trailer brakes not to work putting me and my family in danger hauling such a load with no brakes. Not only do I have no brakes but the truck is deemed undrivable due to the constant distractions of the dinging. It also inoperates the message screen to see my speed or to use any other functions like voice commands and radio. I have numerous shops look at it and wasted a few hundred bucks in parts and labor to find this problem with no resolution insight. This is due to a faulty wiring harness somewhere in the truck.

Incident Feb 1, 2022

The contact owns a 2017 Chevrolet Silverado 2500. The contact received notification of NHTSA Campaign Number: 21V496000 (Equipment) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. VIN tool confirms parts not available.

Incident Jan 1, 2022

The contact owns a 2017 Chevrolet Silverado 2500. The contact received a notification for NHTSA Campaign Number: 21V496000 (Equipment) however, the part to do the recall repair was unavailable. The dealer had been notified about the recall; however, the contact was informed that parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts are not available.

Incident Aug 1, 2021

On 09/30/2020, I purchase a used 2017 Chevrolet 2500HD work truck. Since the day I started driving, I been replacing tires every 2-3 months. I was told by different people, it’s normal because of weight. I took the truck to, suspension specialist, he said it was axle and wanted to charge 4000, didn’t have that money and decided to change tires, instead. I called dealer and explain, he said that maybe I cause it. This people are no help. Today, 11/18/2021- 5:18 pm, the center of the truck, between cab and rear bed, is sunken, it looks like the body frame got bent. It’s bad. I call dealer and spoke to Mr. Arbi, he said there’s nothing he can do and it’s my problem. I’m not going to start arguing and just told him thank you and decide to report him. When I bought it, I was told it was on a minor accident, nothing major. I don’t think so. I’m no expert, and I can see the body frame, bent. This dealer got me upset, just thinking that I’m stuck with this problem, and now I need to figure out how to fix, is the body frame. Please, help me, advise, what can I do, since I finance this truck. I, can’t drive it, I need to tow. I wish I can send picture. Thank you, any information will be appreciated. Miles when I bought, approx. 75000+. Miles today 11/18/2021. 143764

Incident Nov 18, 2021

I recently began getting “service trailer brakes” on my screen. This only occurs when towing trailers and not a single trailer. These trailer do not cause the alarm on similar vehicles either. I took it to the shop who didn’t look at my vehicle for a week. During this time my cell booster was plugged in the whole time, which drained the battery. The tech called and said it was a low voltage issue. I told him to disconnect the cell booster and charge the battery. He did and no more low voltage. Then he stated that there was no problem with the trailer brakes. I asked how that system was tested and he said they didn’t ave a way to test it. Hmmm. There are number of these complaints all over the internet with the same “code” and GM is not able to, and unwilling to diagnose it and correct it.

Incident Oct 30, 2021

The contact owns a 2017 Chevrolet Silverado. The contact stated that while her husband was driving at 70 mph, he hit a deer. Only the trim of the side curtain air bags deployed with a powder substance released from the air bags. The driver and passenger-side air bags did not deploy upon impact. No injury was sustained. A police report was filed. The vehicle was towed to a tow yard. The dealer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 42,000.

Incident Oct 26, 2021

The contact owns a 2017 Chevrolet Silverado. The contact stated that while driving at 15 mph, the power steering had failed while making a turn and the steering wheel would not turn. The contact crashed into a light pole. The contact hit his head on the seatbelt anchor ring. No medical attention was received. A police report was filed. The vehicle was towed to the dealer but the dealer could not replicate the failure after a test drive. The vehicle was not repaired. The contact stated that the failure occurred on two separate occasions. The manufacturer was made aware of the failure and informed the contact there was no recall for the vehicle's year and model. The failure mileage was approximately 60,000.

Incident Aug 2, 2021

The contact owns a 2017 Chevrolet Silverado 2500. The contact received notification of NHTSA campaign number: 21V496000 (Equipment) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer who stated that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Vin tool confirms parts are not available.

Incident Aug 1, 2017

TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO 2500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30-35 MPH, THE VEHICLE FAILED TO SHIFT GEARS CORRECTLY. THE VEHICLE WAS TAKEN TO SHERRELL CHEVROLET INC; (2258 N 1ST ST, HERMISTON, OR 97838, (541) 567-6487) WHERE THE MECHANIC CLEANED THE TRANSMISSION SENSOR AND THE FUEL INJECTORS HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER TO BE DIAGNOSED. THE MECHANIC STATED THAT THE VEHICLE NEEDED TO BE SEEN BY A SPECIALIST FROM CHEVROLET. THE CONTACT STATED THAT THE DEALER REASSEMBLED THE TRANSMISSION HOWEVER, THE TRANSMISSION FAILURE WORSENED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 28,044 AND WAS UNDER ALL NEW WARRANTIES .*DT Consumer contacted Chevy Customer Assistance and case number [XXX] was issued and case worker Dalea, phone number 866-790-5600 on 8/18/20. Consumer contacted another dealer and was told the same thing transmission needs to replaced. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”

Incident Dec 1, 2019

I WENT TO PUSH THE BUTTON FOR SIDE MIRROR AND REAR WINDOW DEFROST AND MY DAUGHTER WAS IN BACK SEAT SAID SHE SMELLED SOMETHING AND HEARD A BUZZING NOISE . I DIDNT KNOW WHAT IT WAS UNTIL TODAY AND I REALIZED MY REAR DEFROST IS NOT WORKING BUT THE MIRRORS DO .

Incident Jan 30, 2021

I WAS STOPPED AT A STOPLIGHT, WHEN THE LIGHT TURNED GREEN, I LET OFF THE BRAKE AND THE TRUCK TOOK OFF AT FULL THROTTLE. I NEVER EVEN HAD TIME TO TOUCH THE GAS PEDAL, IT WENT FROM 0 TO 60 IN LESS THAN 1/2 A BLOCK. I THOUGHT IT MAY HAVE BEEN A CRUISE CONTROL ISSUE AND TRIED SEVERAL TIMES TO TURN IT OFF, BUT DIDN'T SLOW DOWN ONE BIT. WHEN WE GOT OUT OF TOWN, I LET OFF THE BRAKES AND IT CONTINUED TO GAIN SPEED UNTIL WE HIT 75 MPH. I AGAIN ENGAGED THE BRAKES, TURNED A CORNER TO GET OFF THE ROAD, AND WHEN I TURNED, THE TRUCK WENT BACK TO NORMAL. IT WAS LIKE A SWITCH WAS TURNED OFF. THE ENTIRE INCIDENT LASTED ABOUT 5 MINUTES, BUT IF WE HAD SNOW OR ICE ON THE ROAD AS IS USUAL THIS TIME OF YEAR, IT SURELY WOULD HAVE RESULTED IN A SERIOUS ACCIDENT.

Incident Oct 31, 2020

MY TRUCK WENT OFF THE ROAD I STRUCK A TREE IN EXCESS OF 20+ MILES AN HOUR TOTALED THE TRUCK AND NO AIRBAG DEPLOYED ALMOST KILLING ME NOW I HAVE FACIAL RECONSTRUCTION AND 6 HERNIATED DISKS WHICH MAY KEEP ME FROM EVER WORKING AGAIN

Incident May 18, 2018

II TOOK MY 2017 1500 SILVERADO I PURCHASED 11/2020 THAT HAD ABOUT 9500 MILES TO THE CHEVY SERVICE CENTER AND STATED WHILE DRIVING MY VEHICLE WHEN COMING TO A STOP DURING THE 2-1 DOWNSHIFTING OF THE TRANSMISSION A VERY LOUD CLUNKING NOISE AND AT THE SAME TIME IT FEELS LIKE SOMETHING HIT THE REAR OF THE VEHICLE. UPON STARTING FROM A STOP SIGN OR STOP LIGHT THE 1-2 SHIFTING OF THE TRANSMISSION MAKES THE SAME LOUD CLUCKING NOISE AND IT FEELS LIKE SOMETHING HIT THE VEHICLE WAS IN THE REAR AGAIN. THE CHEVY SERVICE PERSON STATED THAT IN THE VEHICLES HISTORY, THE PRIOR OWNER HAD THE FACTORY UPDATE AND REPROGRAM THE TRANSMISSION TO TRY TO CORRECT MY CURRENT ISSUES. I THEN LEFT THE DEALERSHIP WITH THE SAME ISSUES PRIOR TO MY VISIT. ON 7/21/2020 I WAS HAVING MY VEHICLE SERVICED FOR A FACTORY RECALL FOR THE REAR WIDOW DEFROST. I STATED AGAIN TO THE CHEVY SERVICE ABOUT MY CONTINUED TRANSMISSION DRIVELINE CLUNKING ISSUES. ACCORDING TO MY SERVICE PAPERWORK THE SEVICE TECH STATED THE TRANSMISSION IS OPERATING AS NORMAL, BUT ATTACHED TO MY SERVICE PAPERWORK STATING BULLETIN #PIT5161G NORMAL CHARACTERISTIC-BUMP FEEL OR CLUNK NOISE AFTER A STOP {AFFECTING GMC CHEVY YEARS 2007-2020 AND ALSO UP DATED # BULLETIN #99-04-002K INFORMATION ON DRIVELINE CLUNK {OCT 29 2019}. TO DATE 9/17/2020 I AM STILL HAVING THE SAME DRIVING ISSUES.

Incident Nov 11, 2019

TRUCK HAD 13758 MILES AND A/C WOULD NOT WORK IN TEMPERATURES ABOVE 100 DEGF WHEN SITTING AT IDLE. WHILE MOVING THE SYSTEM WOULD COOL A LITTLE. INITIALLY TOOK TO ALL AMERICAN CHEVY OF MIDLAND AND THEY COULD NOT REPLICATE THE PROBLEM. TOOK THE TRUCK TO A SECOND DEALERSHIP, SEWELL GMC OF MIDLAND AND THEY WERE ALSO UNABLE TO REPLICATE THE PROBLEM. I TOOK THE TRUCK BACK TO SEWELL GMC OF MIDLAND AND THEY WERE ABLE TO FIND THE PROBLEM. THE FAN CLUTCH WAS REPLACED. THEY WERE UNABLE TO REPAIR IT UNDER WARRANTY SINCE IT WAS 4 MONTHS OUT OF WARRANTY WITH 29599 MILES. I HAD TO PAY FOR 40% OF THE REPAIR COST DESPITE THE ISSUE FIRST OCCURING WHILE IN WARRANTY. BUT BECAUSE THE TWO DEALERSHIPS COULD NOT DIAGNOSE A BAD FAN CLUTCH I WAS STUCK WITH 40% OF THE BILL. GM CUSTOMER SERVICE INVOLVED, GAVE ME A $100 SERVICE VOUCHER. LETTERS SENT TO CEO AND VP OF GLOBAL MANUFACTURING. NO RESOLUTION BECAUSE THE "FACTORY TRAINED TECHNICIANS" WERE UNABLE TO FIND THE PROBLEM.

Incident Sep 26, 2019

TRUCK HAD 13758 MILES AND OIL WAS FOUND TO BE WEEPING FROM THE FRONT OF THE OIL PAN. TRUCK WAS TAKEN TO ALL AMERICAN CHEVY OF MIDLAND. TECH ACKNOWLEDGED THERE WAS AN OIL LEAK BUT COULD NOT FIND WHERE IT WAS COMING FROM. UV DYE WAS ADDED TO OIL AND I WAS ASKED TO COME BACK IN 2 WEEKS. AFTER 2 WEEKS I WENT BACK AND THE TECH SAID THAT BECAUSE IT WAS RAINING HE COULD NOT FIND WHERE THE LEAK WAS COMING FROM. TRUCK TAKEN TO A DIFFERENT DEALER AND THEY WERE UNABLE TO FIND WHERE THE LEAK WAS COMING FROM. OIL LEAK REMAINS.

Incident Sep 26, 2019

TRUCK HAD 29599 MILES WHEN THE ENGINE BLOCK HEATER CORD WAS REPLACED UNDER RECALL. SINCE THEN I HAVE HAD THE LOW COOLANT WARNING COME UP 5 DIFFERENT TIMES. EACH TIME IT HAS COME UP I HAVE TOPPED OFF THE COOLANT. AFTER TOPPING OFF THE TIME BETWEEN SUBSEQUENT TOP OFFS VARIES BUT THERE IS AN ISSUE THAT IS CAUSING THE COOLANT TO GET LOW.

Incident Jul 23, 2020

TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO 2500. THE CONTACT STATED WHILE DRIVING IN REVERSE DOWN A HILL THERE WAS AN ABNORMAL POPPING NOISE DETECTED. THE CONTACT DEPRESSED THE BRAKES HOWEVER THEY WERE SOFT AND FAILED TO RESPOND. THE ACCELERATOR PEDAL WAS DEPRESSED BUT FAILED TO RESPOND. THE EMERGENCY BRAKE WAS ENGAGED HOWEVER, FAILED TO RESPOND. THE CONTACT CRASHED INTO THE MOUNTAIN. THERE WERE NO WARNING LIGHTS ILLUMINATED. THERE WERE NO REPORTED INJURIES. THE VEHICLE WAS RESTARTED AND WORKED AS DESIGNED. AN INDEPENDENT MECHANIC TEST DROVE THE VEHICLE BUT WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 126,047.

Incident Aug 28, 2020

TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V328000 (ENGINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. DAN CUMMINS CHEVROLET BUICK (1020 M.L.K. JR BLVD, PARIS, KY 40361) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT WAS THEN INFORMED THAT A SENIOR ADVISOR WOULD CONTACT HER NEXT WEEK TO DISCUSS HER OPTIONS MOVING FORWARD. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Incident Oct 1, 2019

RECALL N182206311 IS NOT BEING DONE. DEALER CANNOT GET PARTS. WEST CHEVROLET, WEST, TEXAS

Incident Apr 15, 2020

I RECEIVED A RECALL NOTICE #N182206311-04: SAFETY RECALL - DIESEL ENGINE BLOCK HEATER CORD. THE NOTICE SAYS THAT I NEED TO GET THE CORD AND HEATER REPLACED WITH PART NUMBER 19419326 AS I RISK AN ELECTRICAL SHORT DAMAGING ENGINE COMPONENTS OR AN ENGINE COMPARTMENT FIRE. I DO NOT WANT TO RISK THAT. I FIRST RECEIVED THE NOTICE IN JANUARY, 2020. I WAS TOLD THEN THAT THE PARTS ARE ON BACK ORDER AND THAT THEY WOULD CALL ME WHEN THEY GET THE PART IN. NO RETURN CALL. I HAD ANOTHER RECALL NOTICE SINCE AND TOOK IT IN TO THE CHEVY DEALER TODAY AND WAS REMINDED OF THE PRIOR RECALL NOTICE REGARDING THE BLOCK HEATER. I ASKED TO HAVE IT REPLACED PER RECALL NOTICE. THE DEALERSHIP IN HENDERSON, NV CAN'T GET THE PART BECAUSE GM WILL NOT SHIP IT TO NEVADA. I CALLED GM TODAY, 4/16/20, AND SPOKE TO [XXX], AND THEN TO HER SUPERVISOR, [XXX]. I EXPLAINED THAT MY WIFE AND I ARE RETIRED AND DRIVE THIS VEHICLE IN STATES AND AREAS THAT ARE EXTREMELY COLD, I.E., WE HAVE A CABIN AT PANGUITCH LAKE, UT (MOUNTAIN LAKE) WHERE WINTER TEMPS. GET BELOW ZERO. WE GO THERE EVERY MONTH, YEAR ROUND. WE GO TO IDAHO TO VISIT CHILDREN WHERE TEMPS APPROACH SINGLE DIGITS. I GO HUNTING IN NEVADA AND COLORADO MOUNTAINS WHERE TEMPS. GET BELOW ZERO (I USE A GENERATOR TO PROVIDE THE POWER TO HEAT THE ENGINE BLOCK). I NEED TO HAVE THIS RECALL PROBLEM TAKEN CARE OF FOR THE SAFETY OF MY TRUCK, MYSELF AND FAMILY, AND OTHERS WHO MAY BE IN CLOSE PROXIMITY TO ME SHOULD A PROBLEM FLARE UP WHILE DRIVING. [XXX], A SUPERVISOR AT GM, IS ADAMANT THAT I WILL NOT BE ABLE TO GET A NEW ENGINE HEATER CORD AND HEATER. I WAS TOLD IT'S THEIR POLICY TO ONLY SEND UNITS/PARTS TO COLD WEATHER STATES. SO IF I LIVED IN RENO, NV WHERE WINTERTIME TEMPS. ARE CONSISTENTLY BELOW 20 DEGREES, I WOULD NOT GET AN ENGINE BLOCK REPLACEMENT HEATER AND CORD. I PAID TO HAVE A WORKING ENGINE BLOCK HEATER AND CORD WHEN I BOUGHT THE TRUCK. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Incident Apr 16, 2020

UPON STARTUP.. ENGINE IDLE WAS ROUGH. CHECK ENGINE LIGHT CAME ON. CODE P050D WAS FOUND. TOOK IT TO A MECHANIC AND THE INJECTORS ARE BAD

Incident Mar 25, 2020

1ST TO 2ND GEAR SHIFTS ARE HESITANT AND ROUGH, SOMETIMES DANGEROUS CAUSING TRUCK TO JUMP FORWARD. USUALLY IN PARKING LOTS. IF STOPPED ON A DOWNHILL ; I TAKE FOOT OFF BRAKE THEN THE TRUCK WILL ROLL LIKE ALL CARS DO, AND THEN WHEN I STEP ON THE ACCELERATOR, THE TRUCK ENGINE WILL REV UP AS IF IN NEUTRAL THEN SLAM INTO GEAR CAUSING ME TO NEARLY REAR END THE CARS IN FRONT ON MULTIPLE OCCASIONS

Incident Mar 10, 2020

TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO. THE CONTACT STATED WHILE DRIVING 20 MPH, WATER STARTED TO LEAK NEAR THE DRIVER'S SUN VISOR. THE VEHICLE WAS TAKEN TO WOODRUFF CHEVROLET LOCATED AT (6007 SC-101, WOODRUFF, SC 29388), WHERE IT WAS DIAGNOSED WITH NEEDING ANTENNA TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 87,594.

Incident Mar 4, 2020