2013 Chevrolet Suburban 1500

The paint flaking easily electrical poor in vehicle car seats ripping apart easily Doors handles interior braking apart easily

Incident Jul 24, 2016

I had to do two engine jobs in one year because oil pressure sensor switch keeps going off due to poor electrical in the vehicle I also had to buy oil pressure pump

Incident Jun 30, 2022

M y dash panel has had a small crack for years but the entire passenger air bag section lifted this morning. The dash panel is jagged and unsafe

Incident May 6, 2023

I took the vehicle in for the air bag recall repair, and was informed by both the dealership and Chevy that while the cost oof replacing the air bag itself was covered under the recall, any damage to the dash or other parts of the vehicle that must to be removed to replace the air bag would NOT be covered under the recall. This policy is deplorable and immoral, and possibly illegal, but I confirmed with Chevy's corporate office that IS their current policy.

Incident Mar 15, 2023

I took my 2013 Suburban to a Chevy dealership in San Jose CA to have the airbag recall repaired. Upon completion, my airbag light and "Service Airbag" message were still on. I asked why this was still on. They said the recall issue was fixed, but did not know why the light and message were still on. But wanted to charge over $1400 to diagnose the issue. I filed a complaint w/ the Chevy's California Customer Engagement Center, and escalated to one of their supervisors. I emailed them the picture I took of the light and the message. He forward it to their technicians. He contacted me a week later and stated that the indicator of the service bag warning (Code 212328790) fault is present, and that the airbags will not deploy. But because this matter was not part of the recall, I would have to be responsible to pay for the repair, or contact NHTSA to file a complaint and have them issue another recall. I understand that I am responsible for the wear-and-tear on my vehicle. The airbag warning light and message stating "Service Airbag" is something that was never in may control, to maintain and/or replace. This was a defective piece of an equipment that I wasn't responsible for. I am requesting NHTSA issue another recall for this matter. Thank you. Sincerely, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Incident Nov 14, 2022

Takata Recall. The contact owns a 2013 Chevrolet Suburban. The contact received a recall notification for NHTSA Campaign Number: 21V054000 (Air Bags) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Incident Jan 6, 2022

Takata recall. The contact owns a 2013 Chevrolet Suburban. The contact received notification of NHTSA Campaign Number: 21V054000 (Air Bags) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Incident Feb 10, 2021

The contact owns a 2013 Chevrolet Suburban. The contact received notification of NHTSA Campaign Number: 21V054000(air bags) however, the part to do the recall was unavailable. The contact called the local dealer who stated parts were available. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified who referred the contact to the NHTSA Hotline. The contact had not experienced a failure. Vin tool confirms parts not available.

Incident Mar 1, 2021

When car seat us properly installed rear facing, no matter how tight the seatbelt secures the car seat the car seat itself slides into an unsafe reclining position. We used the tethers with no improvement. Also the location of the crotch buckle punches and oftentimes does not latch correctly. This seat is dangerous as littles cannot verbalize what is going on. The cup holders impede proper locking of buckles but are required based on the manual. Should a crash happened I’m convinced a child would be harmed due to the seat shifting in the seat. When it shifts, the feet go up and the head goes down no matter how it’s properly installed (seatbelt or tether) in the rear facing position. We had to stop multiple times on our trip from Tx to PA to adjust the seats.

Incident Jun 11, 2021

The contact owns a 2013 Chevrolet Suburban. The contact stated while driving at various speeds, the brake pedal would depress to the floorboard. Additional brake pedal travel would be required to stop the vehicle. The contact stated that no warning light was illuminated. Over the years, the contact had taken the vehicle to several independent mechanics where several brake repairs were performed on his vehicle however, the brake failure persisted. Neither the dealer nor the manufacturer was notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 20,000.

Incident Sep 1, 2014

Hi My 2013 Chevy Suburban's Dash has a crack near the air bag.

Incident Jun 13, 2021

Recall no remedy available extended time frame.

Incident Feb 5, 2021

Takata Recall. The contact owns a 2013 Chevrolet Suburban. The contact received notification of NHTSA Campaign Number: 21V053000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The dealer and manufacturer were not made aware of the issue. Vin tool confirms parts not available.

Incident Feb 5, 2021

MY 2013 CHEVROLET SUBURBAN HAS CRACKS IN THE DASHBOARD IN THE SAME SPOTS AS MANY OTHER PEOPLE I HAVE TALKED TO, NOT ONLY DOES THIS DIMINISH THE VALUE OF OUR VEHICLES THE CRACKS AROUND THE PASSENGER SIDE AIR BAG SEEM LIKE IT COULD BE A DANGER IF THE AIR BAG WERE TO DEPLOY POSSIBLY CAUSING PLASTIC SHRAPNEL TO BE EJECTED WITH EXTREME FORCE INJURING OR POSSIBLY KILLING SOMEONE ESPECIALLY CONSIDERING THE AIRBAGS ARE ALREADY UNDER A RECALL FOR THEIR ISSUES THEY (THE DASH ) SHOULD BE RECALLED

Incident Jan 16, 2019

I HAVE BEEN NOTIFIED OF A DANGEROUS AIRBAG RECALL ON MY 2013 SUBURBAN. THE PARTS ARE NOT AVAILABLE TO FIX THE ISSUE AT THIS TIME. THIS IS UNACCEPTABLE. MY VEHICLE IS NOT SAFE TO DRIVE. CHEVY IS NOT RETURNING OUR PHONE CALLS. APPARENTLY IT IS OK WITH THEM FOR ME TO DRIVE MY FAMILY AROUND WITH WHAT IS EQUIVALENT TO A HAND GRENADE IN MY GLOVE BOX.

Incident Mar 4, 2021

I WANT MY AIRBAG RECALL REPLACED BUT THERE IS STILL NO TIME FRAME AS TO WHEN I CAN GO TAKE IT AND GET IT FIXED BY THE MANUFACTURER... THIS IS DANGEROUS.

Incident Feb 23, 2021

FEB. 15 , 2019 TRANSMISSION WENT OUT IN CAR. BROUGHT CAR EARLIER IN THE YEAR BECAUSE IT WAS JERKING BUT THEY SAID IT WAS NORMAL. WENT OUT OF TOWN AND TRANSMISSION WENT OUT AT 93,721 MILES. EXTENDED WARRANTY WENT OUT ON FEB. 14, 2019. ONLY HOURS BEFORE AND NO COMPANY WOULD HELP! WE PAID 5,000 FOR A REPLACEMENT AND NOTICED THAT MY DASH HAD A CRACK IN IT AFTER BEING REPAIRED. CHEVROLET COMPANY SAID THEY DIDN'T DO IT. NOW THE DASH IS ALMOST CRACKED ALL THE WAY TO MY STEERING WHEEL. I UNDERSTAND THE WEAR AND TEAR OF ANY VEHICLE, BUT FOR THE WARRANTY TO GO OUT HOURS BEFORE HAND WAS UNBELIEVABLE. PLUS, THE REPAIR MAN THAT INSTALLED MY TRANSMISSION SAID MY MOTOR DRINKS OIL. YES, WE KNOW THAT. HE EXPLAINED TO US WHY AND SAID THAT CHEVY SHOULD HAVE REPLACED MY MOTOR WHEN WE BROUGHT IT IN DURING OUR BUMPER TO BUMPER WARRANTY. WE NO LONGER USE CHEVYLAND BECAUSE OF THEIR LACK OF SERVICE DEPARTMENT. I WILL SAY THAT CHEVY NEEDS TO BUILD BETTER DOOR RESTS. EVERY TIME I PUSH OPEN MY DOOR OR CLOSE IT, THE HANDLE AREA IS BROKE IN HALF. ITS A THIN PIECE OF PLASTIC AND ITS NOT WORTH PAYING AN ARM AND LEG TO FIX IT. NEEDS TO BE A PIECE OF METAL.

Incident Feb 15, 2019

REPLACEMENT OF RACK AND PINION

Incident Oct 9, 2020

TL* THE CONTACT OWNS A 2013 CHEVROLET SUBURBAN. THE CONTACT STATED THAT VARIOUS ELECTRICAL FAILURES WOULD INTERMITTENTLY OCCUR WHILE DRIVING AT VARIOUS SPEEDS. THE CONTACT STATED THAT THE AUTOMATIC DOORS WOULD INDEPENDENTLY LOCK AND UNLOCK, SEVERAL WARNING LIGHTS WOULD FLASH ON THE INSTRUMENT PANEL, AND THAT THE HOME SCREEN WOULD FLICKER ON AND OFF. ONCE THE FAILURE OCCURRED, THE VEHICLE WOULD STALL WITHOUT WARNING. EACH TIME THE FAILURE OCCURRED, THE CONTACT PULLED OFF TO THE SIDE OF THE ROAD, MANUALLY SHIFT THE BATTERY CABLES UNDERNEATH THE HOOD AND RESTART THE VEHICLE. THE CONTACT HAD TAKEN THE VEHICLE TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE CONTACT ALSO CONTACTED THREE DIFFERENT DEALERS, GOLD RUSH CHEVROLET (570 GRASS VALLEY HWY, AUBURN, CA 95603), JOHN L SULLIVAN CHEVROLET (350 AUTOMALL DR, ROSEVILLE, CA 95661) AND WINNER CHEVROLET (1624 S CANYON WAY, COLFAX, CA 95713), ALL OF WHOM STATED THAT THEY HAD NEVER HEARD OF SUCH A FAILURE. UPON INVESTIGATION, THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 14V614000 (ELECTRICAL SYSTEM) WHICH HE LINKED TO THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 160,000.

Incident Jun 1, 2020

I PREVIOUSLY FILED A REPORT CONCERNING THE DASHBOARD CRACKING IN 2 SPOTS. ON THE PASSENGER SIDE THE CRACK IS AT THE TOP LEFT CORNER OF WHERE THE AIRBAG SITS. THIS HAS BEEN BROUGHT TO GM'S ATTENTION THEY'VE FOUGHT REPLACING THESE DASHBOARDS. NOW YOU HAVE ISSUED A RECALL ON THE AIRBAGS. HOW ARE THEY TO BE REPAIRED CORRECTLY AND MADE SAFE WHEN THE PLASTIC SEATED AROUND THEM IS CRACKED AND DEFECTIVE THUS LEAVING US STILL EXPOSED TO SHATTERED PLASTIC FROM A DEFECTIVE DASHBOARD. THE DASHBOARD REPLACEMENT SHOULD ALSO BE PART OF THE RECALL!

Incident Jan 1, 2016

DASHBOARD CRACKING - STARTED RIGHT BY THE PASSENGER AIRBAG ON THE DASH. CONCERNED ABOUT IMPACT ON AIRBAG DEPLOYMENT.

Incident Jan 15, 2020

TL* THE CONTACT OWNS A 2013 CHEVROLET SUBURBAN. THE CONTACT STATED WHILE STARTING THE VEHICLE, THERE WAS A MISFIRE IN CYLINDER #5. THE CONTACT STATED THAT THE STABILITRAK AND CHECK ENGINE WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THERE WAS A FAILURE IN CYLINDER #5. THE CONTACT STATED THAT THE SPARK PLUGS AND IGNITION COILS WERE REPLACED, AND AN OIL CHANGE WAS PERFORMED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO MARTIN CHEVROLET (23505 HAWTHORNE BLVD, TORRANCE, CA 90505; (310) 853-5846) AND THE MECHANIC WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V614000 (ELECTRICAL SYSTEM) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 190,000.

Incident Nov 16, 2020

TAPPING OR CLICKING NOISE COMING FROM ENGINE COMPARTMENT. CAR LOST POWER, BUCKING WITH HARD SHIFTS, AND STABILITRACK, ABS AND CHECK ENGINE LIGHTS ALL COME ON. I TOOK TO AUTHORIZED REPAIR SHOP AND THEY FOUND MISFIRE ON CYL 4. CHANGED ALL SPARK PLUGS/WIRES AND CLEANED THOTTLE BODY AND TUNE UP AS WELL AS OIL CHANGE. CAR CONTINUED HARD DOWNSHIFTING AFTER PICKING UP. DROVE FOR A WEEK AND SYMPTOMS REAPPEARED AGAIN. SHOP IS CURRENTLY TRYING TO DIAGNOSE IF IT'S A BAD LIFTER(S) OR POSSIBLY FUEL INJECTION PROBLEM. SHOP OWNER ADMITTED THAT HE'S HEARD OF PROBLEMS WITH GM'S 5.3 ENGINES AND THE ACTIVE FUEL MANAGEMENT SYSTEM WRECKING ENGINES. I HAVE MY 3 KIDS IN THE CAR AND IT WAS SCARY ALMOST GETTING STUCK IN THE MIDDLE OF A BUSY STREET.

Incident Sep 17, 2020

THE SIDE BLIND ZONE SYSTEM IS CONTINUOUSLY ON.

Incident Sep 1, 2020

AT HOME: BOTH FRONT DOORS, BUILT IN ARMRESTS SUPPORTS. INNER HARD PLASTIC ARM SUPPORT IS BROKEN IN HALF. WAS NOT AWARE IT HAD BROKEN AND LEANED ON IT GETTING OUT OF THE CAR. WHEN THE ARM REST GAVE AWAY I FELL OUT OF CAR DOWN TO THE SIDEWALK. MY PREVIOUS CAR WAS ALSO A SUBURBAN AND WE NEVER HAD THIS PROBLEM. I ASKED THE BODY SHOP IF IT COULD BE REPAIRED BUT THEY STATED THE WHOLE PANEL WOULD HAVE TO BE REPLACED. UNABLE TO TAKE PICTURES DUE TO IT BEING IN CASED.

Incident May 1, 2020

DASHBOARD HAS CRACKED IN TWO PLACES. IT IS AN EXPENSIVE REPAIR THAT CHEVY WILL NOT STAND BEHIND. IN THE EVENT OF AIRBAG DEPLOYMENT SMALL PIECES OF PLASTIC COULD FLY AND INJURE OCCUPANTS.

Incident Aug 8, 2019

TL* THE CONTACT OWNS A 2013 CHEVROLET SUBURBAN. THE CONTACT STATED THAT AT START UP AND WHILE DRIVING, THE LOW OIL LEVEL WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE OIL PRESSURE SENSOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE CONTACT WAS CONCERNED ABOUT POSSIBLE ENGINE DAMAGE IF THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE VEHICLE WAS PURCHASED AND THE CONTACT WAS INFORMED THAT THE VEHICLE WOULD BE REPAIRED UNDER WARRANTY. THE WARRANTY COMPANY DECLINED TO AUTHORIZE THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

Incident Apr 20, 2020

THE DASH IS CRACKING LIKE SO MANY OTHERS OF THIS MODEL. MY SUBURBAN HAS ALWAYS BEEN GARAGE OR CARPORT KEPT AND THERE IS NO REASON THE DASH SHOULD BE CRACKING. *TR

Incident Jan 1, 2020

DASHBOARD CRACK

Incident May 15, 2017

WHEN DECELERATING GETTING OFF OF THE HIGHWAY 6/6/2020 THE VEHICLE ENGINE REVVED UP ON IT'S OWN. THE MESSAGE CENTER IS SAYING THAT THE AIRBAGS NEED TO BE SERVICED, THE AIR CONDITIONING TURNS ON AND OFF AND GOES FROM HIGH TO LOW ON IT'S OWN , AND THE POWER WINDOWS IN THE SECOND ROW OF SEATING WILL ROLL DOWN BUT CAN ONLY BE ROLLED UP AT TIMES BY THE DRIVERS SIDE WINDOW CONTROLS. THE BRAKE GRADING SYSTEM TURNS ON AT RANDOM TIMES AND THE TIRE SENSOR READING DISPLAYS ARE OFF. THE TIRE SENSOR READINGS ARE THE OPPOSITE OF WHAT THEY APPEAR TO BE ON THE MESSAGE CENTER (IE. THE MESSAGE CENTER SAYS THAT THE LEFT REAR TIRE IS LOW, BUT THE RIGHT REAR TIRE IS ACTUALLY LOW. LASTLY, DESPITE REGULAR TIMELY RECOMMENDED OIL CHANGES ONE OF MY LIFTERS IN MY ENGINE BROKE OFF ON THE WAY HOME FROM WORK ONE DAY LAST YEAR. I WAS STOPPED AT A LIGHT AND WENT TO ACCELERATE AND THE CHECK ENGINE LIGHT CAME ON AND THE VEHICLE STARTED SHAKING. I PULLED OVER AND HAD TO HAVE THE VEHICLE TOWED TO AN AUTOSHOP. THE ENTIRE ENGINE HAD TO BE REPLACED AND IT WAS JUST A MONTH OUTSIDE OF THE FACTORY WARRANTY. SO WE HAD TO PAY OUT OF POCKET FOR THE ENTIRE COST OF THE REPAIR. THIS TRUCK HAS BEEN ONE HAZARD AFTER ANOTHER SINCE WE PURCHASED IT.

Incident Jun 6, 2020

I HAD DRIVEN MY VEHICLE TO WORK. MID-MORNING I STARTED MY VEHICLE WHILE IN THE PARKING LOT OF MY WORK TO RUN AN ERRAND. I BACKED OUT OF THE PARKING SPACE AND DROVE MAYBE 100 FEET WHEN MY CHECK ENGINE LIGHT CAME ON. MY VEHICLE ALSO BEGAN CONSIDERABLY SHAKING. I WENT STRAIGHT TO MY MECHANIC. HE FOUND THAT ONE OF THE LIFTERS HAD FAILED. THIS WAS NOT THE FIRST TIME HE HAD SEEN THIS PROBLEM. MY MECHANIC HAS A FRIEND WHO WORKS FOR A GM DEALERSHIP AS A MECHANIC. THE FRIEND HAD PREVIOUSLY ADVISED MY MECHANIC THIS IS A KNOWN PROBLEM WITH THIS ENGINE. IF A LIFTER FAILS WHILE THE ENGINE IS STILL UNDER WARRANTY, ONLY THE ONE FAILED LIFTER IS REPLACED ALTHOUGH IT IS KNOWN THEY WILL ALL FAIL AT SOME POINT. GM HAS NOT ACKNOWLEDGED THIS PROBLEM TO THE PUBLIC AND THEY WILL NOT ISSUE A RECALL OR CORRECT THE PROBLEM. I ENDED UP REPLACING ALL LIFTERS SINCE MY MECHANIC HAD ALREADY REMOVED THE ENGINE AND WE KNEW AT SOME POINT ALL LIFTERS WOULD HAVE TO BE REPLACED. (NOTE: I WAS ONLY ABLE TO UPLOAD PAGE 1 OF THE INVOICE BELOW). *TR

Incident Feb 24, 2020

DASHBOARD PLASTIC IS CRACKING IN MULTIPLE SPOTS. NOTHING SPECIFIC HAPPENED TO CAUSE THIS DAMAGE OTHER THAN NORMAL VEHICLE USE. *TR

Incident Jan 1, 2019

THE DASHBOARD HAS SEVERAL CRACKS AND CONTINUES TO CRACK FURTHER. THESE CRACKS JUST STARTED TO APPEAR WITHOUT INCIDENT. THEY CAUSE THE DASH TO RATTLE. THEY ARE ALSO A COSMETIC ISSUE THAT WILL DEPRECIATE THE VALUE OF THE SUBURBAN.

Incident Jun 7, 2019

THE DASH HAS CRACKS AROUND THE AIR BAGS ON THE LEFT AND RIGHT SIDES.

Incident Oct 10, 2019

CRACKED DASHBOARD. SAME TWO SPOTS AS THOUSANDS OF OTHER CARS. RIGHT BEHIND INSTRUMENT PANEL AND ON CORNER OF PASSENGER AIRBAG COMPARTMENT IN DASH.

Incident Feb 11, 2016

COMMON DASH CRACK IN THESE SUBURBANS. VERY DANGEROUS IF AIRBAG IS DEPLOYED.

Incident Feb 18, 2020

MULTIPLE CRACKS IN DASHBOARD NEXT TO AIRBAGS

Incident Oct 11, 2017

BRAKES LIGHT ANTI-LOCK/SKID E-BRAKE KEEPS ACTIVATING, BUT DOES NOT SHOW UP AS A CODE OR PROBLEM. INTERMITTENT CODE P015B AND P015D AT THE SHOP SOMETIMES THIS CODE DOES NOT APPEAR OR AT DIFFERENT SHOP CODE IS ACTIVE. BRAKE LIGHT COMES ON WHEN STATIONARY AND STAYS ON. P CODE OCCURS WHEN IN MOTION. I HAVE A SYNCUP DRIVE ON MY VEHICLE SO I GET THE P CODES, BRAKE CODE NEVER COMES UP SAME WHEN AT THE SHOP

Incident Aug 26, 2019

I HAVE A 2013 SUBURBAN WITH THE COMMON CRACKED DASH ISSUES. MINE HAS A MAJOR CRACK NEAT THE PASSENGER AIRBAG, MIDDLE SPEAKER AND OVER THE INSTRUMENT PANEL. IT CAME THIS WAY WHEN I BOUGHT IN ON 8/29/2019 BUT I CONSIDER IT A POTENTIAL HAZARD IF THE AIRBAG WERE TO DEPLOY.

Incident Aug 29, 2019

SINCE I BOUGHT THIS VEHICLE BACK IN 2014 THE PAINT ON THE EXTERIOR HAS BEEN FLAKING ALSO THE TRACTION LIGHT AND STABILITRAK COMES ON AND OFF THE INTERIOR AS WELL HAS HAD MAJOR ISSUES SUCK AS CRACKING OF DASHBOARD AND SEAT I HAD TO DO AN TRANSMISSION JOB AFTER 4 YEARS , AIRBAGS SENSOR GOING ON AND OFF

Incident Aug 23, 2019