2012 Chevrolet Tahoe Hybrid

We took our vehicle to the Chevrolet dealer: Don Mealey Chevrolet 17185 State Road 50 Clermont, Fl. 34711 (352)394-6176. They said they would not replace the defective air bag part unless we agreed that they would destroy our dash by completing the recalled part replacement. We purchased the vehicle brand new and have taken excellent care of it and the dash is in excellent condition, how can they refuse to do the required FREE recall unless we agree that if they destroy our dash. Please help us get this important safety recall completed. My name is [XXX]. I’m sure if Chevrolet is doing this to us there are other Consumers that they are doing this to that will not speak up. My family’s safety depends on the safety equipment that they placed in the vehicle that we purchased in good faith. I wanted to try this option prior to engagement of a Consumer Attorney. Thank you in advance of your assistance. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Incident Mar 9, 2022

4-5 inch crack in dash above instrumemt panel 1 inch crack on each corner at the top of each corner of the passanger air bag on the top dash no further cracks at this time a report of this has been made two years ago just incase they deside to recall and replace the dash in the near future

Incident Jan 1, 2019

Takata recall. The contact owns a 2012 Chevrolet Tahoe. The contact received notification of NHTSA Campaign Number: 21V054000 (Air Bags) however, the part to do the recall repair was unavailable. The contact was informed that the part to do the recall repair would be available within 3 months. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.

Incident Nov 16, 2021

Front inside door handle to pull door close plastic broke. To replace you need a whole new inside door panel just to replace the cracked pull handle.

Incident Jul 13, 2019

Dashboard cracked in several places

Incident Jan 1, 2018

The contact owns a 2012 Chevrolet Tahoe. The contact stated that there were two cracks on the dashboard located near the passenger’s side front air bag housing and near the steering column. There was no impact that could have caused the cracks. The dealer was made aware of the failure but informed the contact that there was no recall for the dashboard and referred the contact to the manufacturer for assistance. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 162,000.

Incident Jul 8, 2020

took car to dealer for nys inspection* {recall must be done to pass} service advisors work on commision, so i get a $5500 quote on "" seriously needed work"" yet my concerns were overlooked. & unauthorized work yet Recalls are to be done free so there no commison, so they upsale you and put off the takata airbags as"" on order""= profit over safety. now im on the hook for $6000 or they keep the car then sell as "certified pre- owned" this is part of a serious flaw within the automotive industry. my car is a decommisioned nj police k9 car. so it was a fleet car + very well maintained. the service advisor is grossly over billing and padding the work order. i had to put a stop work order as a disabled person who needs his car to be mobile and i bought a used car to avoid financing and large financial obligations that i can not afford. i even got corperate involved { but they are all chevy team leaders}

Incident Jun 28, 2021

Takata Recall. The contact owns a 2012 Chevrolet Tahoe. The contact received notification of NHTSA Campaign Number: 21V054000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact contacted the dealer and another dealer Carl Black Chevrolet (535 Murfreesboro Pike, Nashville, TN 37210) but was informed by both dealers that parts were not yet available. The contact had not experienced a failure. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.

Incident Mar 1, 2021

DASH CRACKING. THIS IS A KNOWN ISSUE WITH THESE VEHICLES AND GM NEEDS TO FIX IT. EVERY ONE I HAVE SEEN DOES THIS. THEY CRACK NEAR THE AIRBAG ORIGINALLY, WHICH MINE IS. IT IS BEGINNING TO CRACK IN OTHER PLACES. THE SHARP EDGES HAVE CUT MY FINGER BEFORE WHILE JUST WIPING THE DASH. THE SHARP EDGES COULD ALSO CUT INTO ELECTRICAL WIRES DOWN THE ROAD. THIS VEHICLE HAS ALWAYS BEEN TAKEN CARE OF AND STORED INDOORS AND THIS IS UNACCEPTABLE TO HAVE SHARP CRACKED EDGES LIKE THIS FROM NORMAL USE.

Incident May 3, 2021

LAST YEAR AROUND APRIL 2020 I NOTICED A CRACK IN THE DASH ON THE RIGHT PASSENGER SIDE WHERE THE AIR BAG IS LOCATED.OVER THE LAST YEAR ANOTHER CRACK FORMED ON THE LEFT PASSENGER SIDE LOCATED WHERE THE AIR BAG IS AND THE DASH IN FRONT OF THE DRIVER HAS CRACKED DIRECTLY IN FRONT OF THE DRIVER GOING DOWN TOWARDS THE WINDSHIELD, IT IS BEGINNING TO SPLIT INTO 3 SEPARATE CRACKS. MY VEHICLE IS GARAGE KEPT, SO I KNOW THE HEAT FROM THE SUN DID NOT CAUSE MY DASH TO CRACK IN 3 SEPARATE PLACES. ABOUT A MONTH AGO I RECEIVED A RECALL ON MY VEHICLE DUE TO FAULTY AIRBAGS. SO I DECIDED TO EDUCATE MYSELF ON THE RECALL AND AFTER READING HUNDREDS OF COMPLAINTS REGARDING THEIR VEHICLE'S DASH CRACKING AS WELL.. LETS SEE, FAULTY AIR BAGS ALONG WITH CRACKED DASHES WHERE THE AIR BAGS ARE LOCATED GUESS ITS NOT A COINCIDENCE. GUESS IT WON'T BE A COINCIDENCE WHEN THE FAULTY AIR BAG GOES OFF AND THE CRACKED PLASTIC DASH GOES FLYING AND SEVERALLY INJURES OR CAUSES DEATH TO A LOVED ONE. I WONDER HOW MANY DRIVERS AND/OR PASSENGERS HAVE BEEN INJURED OR ARE DECEASED DUE TO THIS MANUFACTURE DEFECT.

Incident Apr 22, 2020

WE RECEIVED THE RECALL NOTICE FOR UNSAFE AIRBAGS, BUT NO ONE CAN TELL ME WHEN THEY WILL BE FIXED. SO MY DAUGHTER IS DRIVING IN A VEHICLE WITH A KNOWN SAFETY ISSUE AND NO ONE SEEMS TO BE ABLE TO GIVE US A REPAIR DATE. THE DEALER JUST SAID TO TRY AND DRIVE SAFELY. GM SAID THEY ARE PRIORITIZING THE REPAIRS AND SCIENCE WE LIVE IN A SMALLER CITY DOES THAT MEAN WE ARE LAST. THE TAHOE IS A 2012 SO THEY HAVE HAD PLENTY OF TIME TO FIX THE ISSUE. NISSAN FIXED MY TRUCK IN 2 WEEKS FROM THE TIME I RECEIVED THE NOTICE. WHAT GOOD IS A RECALL IF THEY DON'T FIX THE ISSUE. THERE SEEMS TO BE NO ONE WHO CARES!!! IT'S ALL ABOUT THE MONEY, NOT THE LIVES.

Incident Feb 1, 2021

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 CHEVROLET TAHOE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V054000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. A DEALER WAS NOT CONTACTED. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Incident Apr 13, 2021

DASH CRACKED. OVER TIME IS GETTING WORSE. ALREADY CRACKED HALF WAY ACROSS DASHBOARD. I DID NOTHING TO THE VEHICLE TO CAUSE THE CRACK.

Incident Jan 15, 2015

CRACKED DASH AND DEFECTIVE AIR BAG SYSTEM.WILL FIX THE AIRBAG BUT WON'T FIX THE CRACKED DASH IN THREE PLACES. THEY WANT MORE THAN 1500 DOLLARS TO FIX THE DASH.

Incident Mar 1, 2021

TL* THE CONTACT OWNS A 2012 CHEVROLET TAHOE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V051000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE LOCAL DEALER HENDRICK GMC LOCATED AT 1620 MONTGOMERY HWY, HOOVER, AL 35216 WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT

Incident Feb 1, 2021

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 CHEVROLET TAHOE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED. ADDITIONALLY, THE DASHBOARD HAD STARTED TO CRACK ON THE DRIVER'S AND PASSENGER'S SIDE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V054000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE FAILURE MILEAGE WAS 108,200.

Incident Mar 21, 2021

BOTH FRONT DOOR PANELS TEAR APART AT DOOR PULLS ,ARM RESTS. COULD BE REAR DOOR PULLS WILL TEAR UP IF USED VERY MUCH. I KNOW SOME FRIENDS, AND OTHERS HAVE THE SAME PROBLEM ,PICK UP TRUCKS ALSO.

Incident Dec 15, 2020

COMPLAINT #11400396 --- A MISTAKE WAS MADE ON TAHOE MILAGE. INSTEAD OF 15000 MILES, IT WAS 150,000 MILES INSTEAD. PLEASE EXCUSE ME.

Incident Dec 15, 2020

I HAVE HAD TWO CRACKS DEVELOP ON THE DASH OF MY TAHOE. I HAVE NOT HIT ANYTHING NOR HAD AN ACCIDENT THAT WOULD CAUSE THESE CRACKS TO APPEAR. I BELIEVE THE PRODUCT USED TO CREATE THE DASH WAS INFERIOR WHICH HAS CAUSED THE CRACKING.

Incident Feb 1, 2021

TAKATA AIRBAG REMEDY NOT AVAILABLE

Incident Feb 5, 2021

MY DASH IS CRACKED AND BROKEN TO THE POINT IT MAY COLLAPSE IN THE MIDDLE. I HAVE CRACKS ON BOTH SIDES OF THE PASSENGER AIRBAG AND ANOTHER ONE ABOVE THE SPEEDOMETER THAT RUNS TO THE MIDDLE OF THE DASH. IT IS CRACKED SO BADLY ACROSS THE LENGTH OF THE DASH THAT IT HANGS LOOSELY AND RATTLES WHILE DRIVING. I HAVE USED A SUNLIGHT VISOR SINCE BUYING THE VEHICLE AND I CAN ASSURE YOU THIS DAMAGE IS NOT MY FAULT. I HAVE LOOKED AT REPLACING THE DASH MYSELF BUT CANNOT AFFORD TO DO SO RIGHT NOW AND I AM AFRAID IT IS GOING TO COLLAPSE. THIS IS A "MOM" RIDE, I CARRY MY KIDS IN THIS VEHICLE. WHAT WOULD HAPPEN IF WE GOT INTO A WRECK? WOULD PIECES OF THE DASH FLY OFF AND POSSIBLY INJURE ONE OF THEM? PLEASE HELP

Incident Dec 1, 2019

DASH CRACKING SEVERAL AROUND PASSENGER AIRBAG DEPLOYMENT

Incident Oct 2, 2020

ABOUT A MONTH OR TWO MY WIFE NOTICES CRACK LINE ABOUT 4 INCHES ON THE DRIVES SIDE TOP OF THE DASHBOARD, A WEEK AGO SHE NOTICED ANOTHER CRACK HAD STARTED ON THE PASSENGER SIDE GOING INTO THE PASSENGERS AIR BAG COVER FROM THE TOP VENT, BECAUSE THIS SO CLOSE TO THE AIR BAG I STARTED TO DO SOME RESEARCH, I FOUND SOME COMPLAINTS AND SOMETHING THAT SAID GM WON'T WARRANTY THIS ISSUE.I HAVEN'T BROUGHT IT TO THE DEALERSHIP YET BECAUSE I THOUGHT IT WAS NOTHING BUT NOW THAT IS NEAR THE AIR BAG I WILL, HOPE THIS HELPS ANYBODY WITH THE SAME ISSUE OR MAYBE I COULD GET SOME MORE INFO IN CASE THIS IS NOT COVER BY GM

Incident Dec 1, 2020

DASHBOARD CRACKS AT CORNER OF PASSENGER AIRBAG AND STEERING WHEEL COWLING.

Incident Jun 1, 2020

THERE ARE THREE CRACKS IN THE DASH ONE OVER THE INSTRUMENT PANEL TWO OVER THE PASSENGER AIR BAG

Incident Apr 1, 2020

DASHBOARD HAS CRACKED AND BROKE OFF.

Incident Jan 1, 2020

THERE WAS A WRECK, WHERE THE OPPOSING DRIVER PULLED OUT TO TAKE A LEFT TURN INTO ONCOMING TRAFFIC, 10 FT IN FRONT OF [XXX] (OWNER OF TAHOE). IMPACT WAS ON FRONT PASSENGER SIDE. AIRBAG DID NOT DEPLOY EFFECTIVELY RESULTING IN [XXX] HAVE A BROKEN NECK AND BONE FUSION. AIRBAGS WERE EXPLODED OPEN. THESE EVENTS MIGHT NOT HAVE OCCURRED IF PROPER EQUIPMENT WAS THERE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Incident Jan 25, 2020

I HAVE A CRACK DASH IN 3 OR MORE SPOT AND MY WHEELS ARE CRACKING THE CHROME AWAY

Incident Aug 17, 2013

APRIL OF 2016 THE DASHBOARD ON MY 2012 TAHOE HAD CRACK TO SHOW UP AT MY AIRBAG. I TOOK IT TO MY DEALERSHIP TO ASK IF THIS IS A HAZARD. THEY AGREE THAT THE LOCATION MADE IT A HAZARD. THEY ALSO TOLD ME THAT I WAS NOT THE FIRST TO COME TO THEM WITH THIS SAME PROBLEM IN THE EXACT SAME AREA. THE DEALERSHIP SAID THAT THERE WAS A LAWSUIT IN PLACE TO HAVE THE DASHBOARD REPLACE BY GMC. THEY THEN TOLD ME THAT OTHER CRACKS WOULD FORM OVER TIME BECAUSE THAT IS WHAT IS HAPPENING TO OTHER VEHICLE OWNERS WITH THIS SAME VEHICLE. UNFORTUNATELY, THEY WERE CORRECT. A FEW MONTHS LATER ANOTHER CRACK SHOWED UP ON MY DRIVER SIDE. I TOOK IT BACK TO DEALERSHIP AND THEY ONCE AGAIN SAID THAT THIS IS EXACTLY WHAT IS HAPPENING TO EVERYONE ELSE. I ASKED IF THERE WAS ANYTHING THEY COULD DO FOR ME. THEY COULD REPLACE IT BUT THEN SAID, THAT GMC SHOULD REALLY STEP UP AND MAKE THIS A RECALL. AS I RESEARCH THIS ONLINE, I FOUND WHERE THIS IS HAPPENING TO A LOT OF PEOPLE THAT HAVE 2012 GMC TAHOE. THIS IS HAZARD TO ANYONE THAT IS IN THE CAR. ACCORDING TO THE EXPERTS AT MY DEALERSHIP, THE CRACK AT THE AIRBAG COULD GET CUT OR MESS IT UP FROM DEPLOYING. PLUS IF I WAS TO GET INTO A WRECK THE PIECES COULD EASILY BREAK OFF AND CAUSE MORE PHYSICAL HARM. WE HAVE SPENT A LOT ON BUYING THIS TOP OF THE LINE 2012 GMC LTZ TAHOE. WE UNDERSTAND THAT OVER TIME DIFFERENT PARTS OF THE VEHICLE WILL NEED TO BE REPLACE LIKE RUBBER SEALS AROUND THE DOOR, DOOR HANDLES & OTHER THINGS THAT COME WITH NORMAL WEAR AND TEAR. HOWEVER, REPLACING A DASHBOARD SHOULD NOT BE ON THIS LIST. ESPECIALLY WHEN THIS IS HAPPENING TO THOUSANDS OF OTHER VEHICLES. THE CRACKS ARE HAPPENING IN THE EXACT SAME SPOT IN BOTH PLACES. THE CRACKS ARE GETTING WORSE. I REALLY WOULD HOPE THAT GMC WOULD STEP UP & DO THE RIGHT THING TO PLACE A RECALL ON THE DASHBOARD BEFORE SOMEONE GETS INJURED. IF THEY CARE ABOUT PEOPLES LIVES, THERE SHOULD NOT BE A PROBLEM.

Incident Apr 12, 2016

WHILE DRIVING DOWN THE ROAD MY VEHICLE SHUTS DOWN ON OCCASION. INTERIOR LIGHTS, RADIO, DASH PANEL, TRANSMISSION AND ENGINE SHUT DOWN WHILE DRIVING. ALSO DOOR LOCKS, LOCK AND UNLOCK. THIS HAS HAPPENED MULTIPLE TIMES. LAST YEAR I WAS TOLD THAT THE PROBLEM WAS REPAIRED AFTER I WAS NEARLY HIT AT A HIGH RATE OF SPEED WHEN THIS OCCURRED. THIS HAS RECENTLY THIS WEEK OCCURRED AGAIN 2 TIMES.

Incident Oct 1, 2020

CRACKED DASHBOARD ON A TAHOE, CAN'T BELIEVE GM DOESN'T STAND BEHIND THIS KNOW ISSUE. GOVERNMENT SHOULD NOT BAIL THEM OUT NEXT TIME

Incident Sep 16, 2020

CRACKED DASH AS MANY OTHERS HAVE REPORTED AROUND AIRBAG ETC. THIS CAN CAUSE SOME MAJOR INJURIES IF AIRBAGS DEPLOY.

Incident Sep 5, 2017

WHILE DRIVING MY 2012 TAHOE MY VEHICLE SHUT OFF AND I WENT TO HIT MY BRAKES TO STOP I HAD NO BRAKES SO AS I WAS COMING TO A CURVE I COULDN'T TURN THE WHEEL , LUCKILY I WASN'T DRIVING AT A FAST SPEED . I WAS GOING 30 SO I HAD TO WAIT FOR VEHICLE TO STOP AND PUT IN PARK AND RESTARTED VEHICLE , IT DID START BACK UP BUT NOW MY SERVICE AIR BAG LIGHT IS ON

Incident Jun 12, 2020

DASHBOARD KEEPS CRACKING BY AIR BAG COMPARTMENT AND OVER THE INSTRUMENT CLUSTER

Incident Jul 21, 2019

THE VEHICLE WAS STATIONARY WHEN I NOTICED TWO BIG CRACKS ON MY DASHBOARD.

Incident Aug 15, 2018

DASHBOARD CRACKED IN TWO DIFFERENT PLACES. FIRST NEAR AIR BAG AND SECOND NEAR STEERING WHEEL. MY STEERING WHEEL MAKES A SQUEAKING NOISE EVER SO OFTEN. TOOK IT IN TO CHEVROLET SHOP AND THEY FOUND NOTHING WRONG. *TR

Incident Jan 5, 2020

THE REAR AUDIO CONTROLLER HAS A HUM. WHEN IT IS OFF THE HUM STOPS. IT WILL ALSO STARE HUMMING/BUZZING WHEN THE TURN SIGNAL IS ON. IT DOES IT RANDOMLY WHETHER THE VEHICLE IS MOVING OR NOT. *TR

Incident Oct 11, 2018

I NOTICED THAT MY DASH CRACKED IN TWO PLACES. MY TAHOE IS ALWAYS PARKED IN THE GARAGE AND NOT FROM SUN DAMAGE. I PURCHASED NEW, AND HAD TO TAKE IT BACK TO FIX THE DASH BECAUSE IT WASN'T ALIGNED CORRECTLY. *TR

Incident Feb 13, 2017

BADLY CRACKED DASH.

Incident Mar 8, 2020

MY VEHICLE HAS SEVERAL SIGNIFICANT CRACKS AND BREAKAGE IN THE DASH. I AM VERY CONCERNED ABOUT THE EFFECT THIS WILL HAVE ON THE AIRBAGS IN THE EVENT THEY ARE DEPLOYED. IT ALSO CONCERNS ME THAT THE BROKEN DASH COULD DO MORE HARM TO DRIVER AND OR PASSENGER IN AN ACCIDENT. *TR

Incident Feb 2, 2017