2017 Chevrolet Traverse

I made an appointment August 2nd, 2024 at Phillips Chevrolet in Frankfort for my airbag recall. They told me they didn’t have the parts, but would call me when they were in. They never did. I made another appointment for April 6th, 2026, almost two years later. I was called again yesterday saying they do not have the parts, but would call me when they were in. How long does it take for recalls to be fixed? What if I was in an accident and the air bags didn’t deploy and my passenger was severely injured or killed? Unacceptable.

Incident Apr 3, 2026

There is a transmission recall for 2009 to 2017 Chevrolet traverses. My traverse has the exact same transmission and engine as the recall but for some reason GM decided not to add my Vin to the recall. My vehicle is experiencing the exact same issues recorded in the recall. I called the GM dealership who could not help. I called [XXX] directly who told me that customers can’t make any decisions like that. This is unacceptable. If there is an issue with my vehicle due to a recall, then my VIN should have been part of the recall so that I can have the issue fixed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Incident Mar 27, 2026

Chevrolet did not properly repair the vehicle and left it with persistent airbag issues; every time I start the car, a defective airbag indicator appears.

Incident Apr 9, 2023

When my vehicle is going between 30-45 mph there is shaking happening. Torque converter feels like its locking up and then releasing.

Incident Feb 26, 2026

What component or system failed or malfunctioned, and is it available for inspection upon request: *Drivers side airbag component malfunctioned *Yes the vehicle is available for inspection How was your safety or the safety of others put at risk? *The drivers side airbag component has been ruptured since 2024 and given that the bag could deploy and kill me the driver along with others in the car is very scary and dangerous Has the problem been reproduced or confirmed by a dealer or independent service center? *I have been trying to have this resolved with Capital Chevrolet in Wake Forest NC since Sept of 2024. They keep giving me the runaround and even made an appointment for me this morning after multiple calls to have the recall resolved. I took my 2017 Traverse into the service department and received a call around 12:37 stating the "parts were not in the service center". I was told 2 days ago when the appointment was made that the parts were available to complete the recall. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? *Only inspected by Capital Chevrolet In Wake Forest twice (1st time when I took the Traverse in for the wheel recall then again today) Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? *The only warning lamp was for the wheel recall but not the drivers side airbag. The drivers side airbag component just popped loose around July 2024. I starting calling Capital Chevrolet and finally reached a service advisor call center in Sept 2024 to attempt to schedule an appointment.

Incident Jul 10, 2024

Since I acquired the vehicle at around 100k miles, there is a transmission shift wobble at 30mph, 40mph, 45mph, 60mph and 65mph. I drove a manual transmission for over 10yrs prior to this vehicle and when this transmission wobble happens, I just reved a bit and let the gas go so it shifts better into the next gear. I just got used to it, my worry began when the wobble would happen while on cruise control. No check engine light comes on, there’s no computer codes registering, it just shakes and wobbles like the tranny is gna give out around those speeds.

Incident Nov 17, 2020

I went to pull seat belt across me and the whole belt including the box that is attached by a wire cable came with it. It's no longer attached to the floor. I didn't have any signs that it was lose or anything it just broke when I got into my seat getting ready to leave my home.

Incident Jan 16, 2026

The component/system that is malfunctioning is coding P-0826. Dealership says replace Transmission.Based on my experience with the vehicle, the transmission is not the main issue. There are symptoms of an electrical issue that is causing the vehicle to lose power, rough shift, stutter and hard shift. This situation began when traveling back from GA to NC. After having stopped at a rest stop, I proceeded to get back on the highway and the vehicle hesitated to accelerate as I merged on to the highway. There were no warming lights, dashboard signaling or anything that happened prior to this to warm of this unsafe issue. With traffic behind me already at speeds of 70mph+, this situation could potentially have caused an accident in which I would have been unable to avoid because the car decelerated, hesitated and did not leave me with anyway to maneuver out of the lane. I fortunately was in the merge lane, which I had to constantly tap on the accelerator in order to get the vehicle to shift into the next gear and finally surpass 40 mph so that I could get back on the highway, potentially being able to maintain a safe speed. The vehicle then jolted after reaching 40mph and then after tapping the accelerator again, I was able to increase my speed. Upon returning to NC, I sought mechanical services from the dealership. They had last serviced the vehicle in October 2024, an oil change and put an additive in the engine. The dealership not only was not helpful, but they were unable to diagnose an issue because the vehicle had no check engine light or any dashboard warnings during the entirety of this issue. It was suggested that I get the spark plugs changed, since they considered it may be a misfire within the system. The spark plug change made it worse, eventually the car shook violently while at a red light and the dashboard lights came on and the car did not exceed 15mph. The car was serviced again and the coils were replaced. The problem still persists.

Incident Nov 30, 2024

I read that there was possibly a P16F3 recall

Incident Jun 18, 2025

The contact owns a 2017 Chevrolet Traverse. The contact stated that while driving at an undisclosed speed, the steering wheel became inoperable. The contact stated that while attempting to make a turn, the contact heard a loud clanking sound coming from the steering wheel. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the power steering module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was approximately 72,000.

Incident Jun 13, 2025

Stepped on brake to disengage cruise control. The car accelerated instead of slowing, I turned off cruise and kept stepping on the brake the car kept accelerating. I had to shift to neutral stop the car and shut engine off. When I restarted it was disengaged. This has happened twice now.

Incident Jun 7, 2025

It's been a year now I've been waiting for my 2017 Chevy Traverse to replace the "SAFETY RECALL" on driver's air bag inflator to be replace by this Dealership. Their neglecting the safety issue that it may explode during deployment due to a manufacturing defect. They schedule me three times, one last year on my maintenance service and two times last month, ever since I got this "SAFETY RECALL" notification from this Dealership, after I waited at their waiting area for 2 hour, Service will say to me that they have no replacement parts for my vehicle. Why schedule and tell me on text messages that you have the replacement part for my vehicle? You don't value your customers and you don't care about the safety of the driver. I'm not recommending a friend to buy on this Dealership. Lucky a friend of mine ask, went to buy her first Chevy Tracks at Bellevue, WA. I will never buy another Chevy vehicle again from this Dealership. Rude and unprofessional customer service, that's my overall experience.

Incident Apr 9, 2025

The contact owns a 2017 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the air bag warning light was illuminated intermittently. The local dealer and other unknown dealers were contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000. Parts distribution disconnect.

Incident Mar 7, 2025

I believe my vehicle should be part of the recent GM recall for defective fuel pumps. I have been experiencing issues with my vehicle surging during acceleration, and stalling during idle. This has happened at stop lights and is a safety concern.

Incident Apr 2, 2025

The Transfer Case exploded causing the drive shaft to bend and the powering steering line to be damaged and all of the parts listed above need to be replaced. There was a loud explosion while driving and the vehicle no longer drove properly and I was unable to steer the vehicle. The problem was inspected and confirmed by an independent service center. No, it happened out of the blue while driving. The service center could not figure out how something like this could have happened without the car being in an accident or something hitting the transfer case which did not happen. It happened when proceeding from a stopped position while continuing after waiting at a stop light.

Incident Apr 10, 2025

Received recall notice, called dealer to make appointment for repair service, as the recall notice instructs, regarding airbag inflator and was told that there is "no remedy" at this time so no repair or replacement to airbag would be done at this time. I was told I would receive another notice when a remedy was decided on. I asked why couldn't my airbag be replaced and was told that, that was not the remedy.

Incident Apr 3, 2025

The contact owns a 2017 Chevrolet Traverse. The contact stated that while operating the vehicle, the message "Service Air Bag" intermittently flashed on and off. The vehicle was taken to the local dealer who diagnosed that the driver’s side curtain air bag sensor was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not yet contacted. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 21V246000 (AIR BAGS). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 75,000.

Incident Mar 28, 2025

Incomplete recall

Incident Jun 1, 2023

Transmission issues vehicle shakes while accelerating

Incident Feb 1, 2025

The contact owns a 2017 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was taken to the local dealer, who informed the contact that they were busy. The vehicle was taken back to the local dealer, who ordered the parts; however, parts were on backorder. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Incident Feb 18, 2025

The contact owns a 2017 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted; however, the contact was informed that parts were not yet available. The manufacturer was made aware of the issue, and the contact was informed that the parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

Incident Mar 12, 2025

The battery tray located behind the passenger seat in the floor was compromised by a piece of steel debris on the highway. The battery split in half and battery acid came through the access door in the floor which was also inadequately secured. The door flew into the compartment along with battery acid from the split battery. and came disconnected exposing the passenger compartment. The vehicle is still available for inspection. My wife was struck by battery acid, luckily she had on a winter jacket protecting her arm, the sleeve was completely coated. She did receive minor 1st degree burns on her face and evidence of abrasions on her right cornea as well. If anyone was in the back seat the passengers would have suffered major leg injuries from the impact and flying debris. They would have had major chemical burns from the battery acid entering the passenger area, the acid completely coated the back seat and passenger rear door as well as the headliner. The vehicle has not het been to a dealer due to pending legal actions and insurance review. No inspection of the component has been done as of yet. There were no warning indicators present.

Incident Feb 3, 2025

The contact owns a 2017 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was contacted; however, the contact was unable to speak with a representative. The contact had not experienced a failure. Parts distribution disconnect.

Incident May 10, 2023

See attached document for complaint.

Incident Jan 14, 2025

The contact owns a 2017 Chevrolet Traverse. The contact stated while driving at approximately 35 MPH, the accelerator pedal was depressed; however, the vehicle hesitated before shifting gears. The contact stated that while driving, the vehicle was shuddering. The contact stated that after stopping at a traffic light, the light turned green and the accelerator pedal was depressed; however, the vehicle hesitated while shifting into gear with a jolt. There was no warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed, and it was determined that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was informed of the failure. The failure mileage was approximately 128,000.

Incident Aug 19, 2024

My vehicles airbag has yet to be replaced, I have 2 kids that get into that car. I need to make my car safe, and not get them hurt. We would like to have my airbag fixed asap, as it's been on recall for almost 2 years.

Incident Dec 12, 2024

The contact owns a 2017 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the parts were on backorder. The contact had not experienced a failure. Parts distribution disconnect.

Incident Nov 26, 2023

There is definitely something going on with the transmission. This car should not be having transmission problems. The car is not old at all! I was told that the transmission is leaking and I don’t understand why in a car that’s only 7 years old! That’s ridiculous! Also, the airbag is still not completed. I don’t want to have an accident and die because of sharp objects coming out! Everything is a hurry up and wait deal! My.car is very unsafe for me to drive. I run a carpool and I don’t want to hurt the kids.

Incident Nov 7, 2024

The transfer case or transmission, shutters when between 20-40 miles per hour and acts like it’s holding back my cousin has the same issue with hers that is the same year. So I looked it up and there is so many Chevy traverse having the same issues

Incident Nov 18, 2024

The contact owns a 2017 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Incident May 23, 2023

The contact owns a 2017 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Incident May 23, 2023

The contact owns a 2017 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags). The contact stated that the air bag and check engine warning lights were illuminated. Additionally, the contact stated that the "Service Air Bag" message was displayed. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue. The failure mileage was unknown.

Incident Jan 15, 2023

The contact owns a 2017 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Incident Oct 7, 2024

See attached document for complaint.

Incident Jul 30, 2024

It is taking a long time to get new air bag from the recall. I have safety concerns.

Incident May 1, 2023

The contact owns a 2017 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Incident Sep 11, 2024

I can't stand having to drive a car with that risk to life any longer. I have to drive with my family inside, there are two small children and I'm scared, and Chevy just tells me that they still don't have the part for the airbag. I've been dealing with this for years and I still don't have an answer. My car's price has dropped a lot because of this problem and Chevy isn't taking responsibility for the problem. I need to know what I can do.

Incident Nov 28, 2022

See attached document for complaint.

Incident Mar 12, 2024

I called the dealership a year ago about this recall. I just found out today that the manufacturer defect cannot even be fixed! I have been waiting a whole year for the part to come in just to be told today that there is NO remedy or fix for this recall. I was told that my airbag inflator in my 2017 Chevy Traverse can explode, even without a crash, due to a manufacturing defect!! Now I am scared to drive my own car with this recall! I do not want to risk putting my family in danger! Help!!

Incident Aug 30, 2024

The contact owns a 2017 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Incident May 10, 2023