2024 Chevrolet Trax
Recalls, consumer complaints and crash ratings from NHTSA
Recalls1
Electrical systemOver-the-air fixInstrument cluster/panelNov 6, 2023, Campaign 23V744000
General Motors, LLC (GM) is recalling certain 2024 Buick Encore GX, Envista, and Chevrolet Trax vehicles. The software in the Virtual Cockpit Unit Module (VCU) may cause the instrument panel display to intermittently go blank at vehicle startup or while driving.
Risk
A blank instrument panel will not show critical information, such as vehicle speed and warning lights, increasing the risk of a crash.
Remedy
The VCU software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed December 4, 2023. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is A232424320.
All recalls issued for this model year. To see whether any are still unrepaired on a specific vehicle, check its VIN at NHTSA.
Recent complaints178 total
Most reported, across all 178 complaints
- Electrical system37%
- Engine29%
- Exterior lighting10%
Steering, electrical system, vehicle speed controlFiled Oct 10, 2026
I own a 2024 Chevrolet Trax purchased new in XXX. On XXX, the vehicle displayed a "Service Power Steering — Drive With Care" warning. I experienced difficulty steering, and later that evening the vehicle would not start. The instrument cluster also displayed abnormal behavior, which was recorded on video. On XXX, an authorized Chevrolet dealership in [XXX], diagnosed a failed battery and replaced it under warranty. On XXX, while traveling on the highway with my family, the vehicle displayed "Engine Power Is Reduced" and struggled to accelerate. I sought assistance at an authorized Chevrolet dealership in [XXX]. The warning was cleared but returned shortly afterward. I have photographs, videos, repair documentation, and call records supporting these events. I am reporting these incidents because of the potential danger posed by sudden steering-system problems and loss of engine power during travel. I request that these safety concerns be reviewed for possible defects affecting this model. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident Oct 9, 2026
Engine and engine coolingFireFiled Oct 7, 2026
The contact owns a 2024 Chevrolet Trax. The contact stated that while driving approximately 65 MPH there was a popping sound coming from the engine compartment and the message to shut off the vehicle was displayed. The vehicle was immediately parked, and there was smoke coming from under the hood. The contact opened the hood of the vehicle and discovered flames coming from the engine. The fire department was called to the scene and the fire was extinguished. A Police report was filed at the scene. The vehicle was deemed destroyed and was towed to a nearby storage facility. The cause of the failure was not yet determined. The local dealer was contact about the failure. The failure mileage was approximately 100,000.
Incident Oct 6, 2026
EngineFiled Oct 1, 2026
The contact owns a 2024 Chevrolet Trax. The contact stated that while driving 45 MPH, there was an abnormal sound and smoke coming from the front of the vehicle. The contact stated that there was oil leaking from the vehicle and the engine seized. The vehicle was driven to the shoulder of the road. The dealer was contacted by phone and made aware of the failure. The vehicle was towed to the dealer; however, the report from the diagnostic test was not provided. The contact was informed that the engine needed to be replaced. The manufacturer was contacted by phone, and a case was filed. The failure mileage was approximately 20,000.
Incident Sep 29, 2026
Air bags, seat beltsFiled Sep 30, 2026
Vehicle and gives error code "Service Safety Restraint System" and Airbag Icon comes on. I drive a 2024 model RS and have not had this vehicle for a full year. The warning comes on periodically. Sometimes when I used the auto start or when the key is used. It also can happen while im driving or after parking. It goes away if I restart the vehicle but eventually comes back on. The code machines can't find an active code.
Incident Sep 30, 2026
SteeringFiled Sep 27, 2026
When driving with my [XXX] old “service power steering” message came on and instantly lost all power steering. Almost got on a head on collision. Car has no power steering. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident Sep 27, 2026
Power train, engine, lane departureFiled Sep 26, 2026
September 20th 2026: I was driving my 2024 Chevrolet Trax up a grade (Mountain) approximately 11AM, Driving Normally at Highway speeds, normal highway conditions, temp outside was close to 100 Degrees Fahrenheit, suddenly with no warning half way up the mountain the car lost power, check engine light turned on (Engine Power Reduced) came on, I had no option but to pull over on the highway with only 41,500 miles on the odometer. Being over 200 miles away from my home I felt devastated. Made an appointment the next morning to have the car checked out by the Chevrolet Technicians at the dealership, they stated the Turbo completely failed, the part was on a slight back order they pushed through and it took a week to get this repair done. Previous to the Turbo failing, approximately at 36,000 Miles on the odometer on or about January of 2026: I get in my Trax and the A/C will not blow cold air, took it in for service at the same dealership come to find out the A/C condenser failed or ruptured leaking Freon, I paid $1,800.00 on an expense out of pocket that was not covered by any warranties.I Even purchased the extended warranty when I bought the car with 0 miles in November of 2023. Previous to the A/C condenser failing with no warning what so ever, on November 2025 I go open my car and the remote unlock feature does not work due to a completely dead battery car would not start or open. The car had to be towed to the dealership because after they jump started it the transmission started clucking really hard when shifting into Drive. The culprit according to Chevrolet Dealer Service Advisors was just a dead battery(covered by warranty) , yet the car gave no signals of a dying battery.after picking up Car I noticed rough idle and performance after this incident, I took it back to get checked out the same day and they could not “replicate” the symptoms, they stated that they can only fix it when the car blows up since it wasn’t showing any Check engine lights. Continued…
Incident Sep 20, 2026
Power train, engineFiled Sep 26, 2026
Over the last 18 months the check engine light has come on multiple times while driving. Each time the check engine light came on, the vehicle was taken to the dealer. I was initially told by the dealer that they could not figure it out but to bring the car back if it happens again. Each time after taking the vehicle to the dealer for the check engine light, the dealer added oil to the vehicle. On one occassion the vehicle decelerated suddenly while driving. I reported the incident in a survey that I received from the dealer after an oil change. In April 2026, the dealer said that the engine appears to be consuming too much oil and an oil consumption test is needed. In September 2026, the vehicle was taken to the dealer after the check engine light came on and the dealer stated that an engine rebuild is needed and GM would be contacted.
Incident Sep 22, 2026
EngineFiled Sep 26, 2026
I bought a brand new 24’ chevy Trax 2RS in November of 2023. By August of 2024 the Trax was already leaving orange coolant on the ground. I took it into the dealership August 22nd 2024 for service and repair; after a few hours they called me and let me know that they could not find the leak so they changed the oil and sent me on my way. Come September 2024 my 3 small children and I were on a road trip in Mexico La Rumorosa Mountains highway 2 when I noticed my car overheating on the temperature gauge; pulled over immediately found the coolant reservoir completely empty, the radiator was empty from coolant as well, so I filled it up with drinking water. Took it to the dealership on September 19th 2024 were they found the culprit to be a bad radiator a cracked thermostat housing & a bad coolant reservoir (all covered by warranty) car only had 12,000 when I started to notice the documented leak. By 13,400 miles is when the radiator failed completely. Most of the parts were on national back order, got a rental car for the time being until October 8th of 2024 when my car was fixed. Prior to all of that issue happening there was another issue while driving the car; after an auto start / stop event the car would run sloppy, (secondary power surge). Took it into the dealership they “fixed” it with a recall number (A242435780). I Strongly believe the motor suffered way more damage from the overheating than they are leading me on to believe. This is my second complaint filed here regarding the same vehicle.
Incident Aug 24, 2024
Power train, electrical system, air bagsFiled Sep 25, 2026
I took my car to the dealership twice due to the CarPlay not working, screens going black, rattling noises, and the transmission shuddering, jerking, and jumping. The mechanic that test drove it stated it was a rough ride and the car did not return to first gear. The transmission fluid was black with metal debris. They rebuilt that same transmission and since then my car has been way worse. I reached out the dealership had a mechanic drive it, but every time he’d say oh that was my big foot. I asked why the 1 on the RPMs and the P on the gear shift flash while in park then my car shakes loudly. He laughed and said it was normal. We returned to the dealership the manager came out with my keys and said I am glad we found it safe and sent me on my way.
Incident Feb 12, 2026
EngineFiled Aug 31, 2026
2024 Chevrolet Trax 1RS, approximately 66,000 miles. I was driving on the interstate at approximately 77 mph when I suddenly heard a very loud bang from the engine area. Immediately afterward, the vehicle began smoking both inside and outside, and there was a large black cloud of smoke behind the vehicle. The engine stalled and I lost propulsion while traveling at highway speed. I was able to move the vehicle to the side of the interstate. The vehicle then displayed a warning stating, “Oil pressure low, turn car off immediately.” I shut the vehicle off and did not continue driving. The vehicle had to be towed to an authorized Chevrolet dealership. The Chevrolet repair order dated August 10, 2026 documents the concern as a loud engine noise and notes that the tow/wrecker driver reported a hole in the engine block. Chevrolet’s inspection marked the engine oil, fluid leaks, and cooling system as “Alert.” At the same inspection, the engine oil-life monitor showed 93%. Chevrolet recommended removal and replacement of the engine long block. The dealer estimate lists $11,106.14 for the long-block replacement and approximately $13,420.89 in total pending recommendations. GM has agreed to provide partial financial assistance toward the engine replacement, leaving me responsible for approximately $5,200. The replacement engine is currently on backorder, and the vehicle remains inoperable while awaiting an engine. I am filing this complaint because the engine failed suddenly while I was traveling approximately 77 mph on an interstate. The loud mechanical failure, smoke, engine stall, and sudden loss of propulsion created a serious safety risk. I am concerned that this may be related to similar engine failures being reported in Chevrolet vehicles equipped with the 1.2L turbocharged engine. I have retained the Chevrolet inspection report, repair estimate, photographs of the engine following the failure, GM case information, and documentation concerning the replacement.
Incident Aug 6, 2026
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Electrical systemFiled Aug 22, 2026
Total blackout. Lost all electronics, engine shut off and power steering gone while driving
Incident Jun 19, 2026
EngineFiled Aug 22, 2026
My 2024 Chevrolet Trax is currently operating with a suspected internal engine defect tied to active Safety Recall A242435780. On 7/27/2026, Michael Hohl Chevrolet performed the software patch for this recall. However, severe internal engine noise remains. On my official repair order, the Shop Foreman test-drove the vehicle and explicitly documented: 'suspects could be something internal will need further diagnostics. Despite this documented internal engine concern tied to a federal safety recall, GM Corporate (Case #[XXX] (tel:[XXX])) and the dealership refuse to cover the diagnostic engine teardown. GM Customer Assistance formally told me to stop driving if the noise worsens, shifting the safety liability to me while refusing to remedy the defect. A sudden internal engine failure while driving will result in an immediate loss of motive power, power steering, and braking assistance, creating a severe crash hazard. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident Jul 27, 2026
Electrical systemFiled Aug 20, 2026
The instrument cluster and center console display intermittently appears to lose power, although in at least one incidence, the back-up camera display still worked while in reverse. Without instruments it is impossible to determine speed which can be hazardous. The vehicle is scheduled to be looked over by the dealer on 8/21/26. To my knowledge, there have not been any symptoms or warning signs prior to any of the incidents where a power loss occurred.
Incident Aug 17, 2026
Electrical systemFiled Aug 8, 2026
Headlight Issue While driving at night on a dark country road the headlights all of a sudden reduced visibility to about 5 feet and had a blacked out dead spot (like a dark shelf). We had to drive roughly 25 miles with this limited visibility which was extremely dangerous and nerve racking. The visibility range improved the next day but the dead spot (shelf) is still visible and visibility is still poor and limited to about 100 feet. This still makes night driving very difficult and dangerous. I contacted dealership regarding issue and all they did was raised the headlights 3 inches. This only raised the dead spot up a little bit but is still visible. I notified them a second time and no action was taken because there was no recall for this issue on vehicle.In 2022 models there was a recall for the exact same issue.
Incident Apr 15, 2026
Fuel/propulsion systemFiled Aug 7, 2026
The check engine light illuminated on my 2024 Chevrolet Trax at 36,883 miles. An authorized Chevrolet dealer, Advantage Chevrolet of Bridgeview in Bridgeview, Illinois, diagnosed a failed evaporative emission canister purge pump and replaced it on August 6, 2026. I paid $729.46 out of pocket. I am filing this complaint because General Motors has already identified this exact part as defective and extended warranty coverage for it — but not for my model year. The part installed in my vehicle, shown on my invoice, is GM part number 25207556. That part number is listed by name in the Parts Information table of GM Special Coverage bulletin N242484740, which identifies four interchangeable evaporative emissions canister purge pumps: 12741165, 12741163, 25207556, and 12726033. That bulletin extends coverage on this component to 15 years or 150,000 miles for the 2022 Chevrolet Trax, 2022 Silverado 1500, 2022-2023 Blazer, and multiple Buick, Cadillac, and GMC models. A prior program covered 2020-2021 vehicles. My 2024 Trax failed with the same part number GM covers for fifteen years on the 2022 Trax. The failure occurred at 36,883 miles — five days after my 3-year bumper-to-bumper warranty expired on August 1, 2026, based on an in-service date of August 1, 2023. The failure illuminates the malfunction indicator lamp, which masks any other diagnostic trouble code that may set behind it, increases evaporative hydrocarbon emissions, and causes automatic failure of Illinois OBD-based emissions inspection. GM has now issued purge pump coverage extensions twice, for 2020-2021 and again for 2022-2023 vehicles. The same component is failing on 2024 vehicles at comparable mileage. I believe the defect extends to the 2024 and later model years and that coverage should be extended accordingly.
Incident Aug 1, 2026
SuspensionFiled Aug 5, 2026
At 38,000 miles the right sway bar stabilizer linker failed and required replacement. This was inspected by a manufacturer associated dealer mechanic. No other symptoms or warning lamps prior to the failure.
Incident Jul 23, 2026
Service brakes, forward collision avoidanceFiled Aug 4, 2026
I was at a complete stop with my foot all the way down on my brake, sitting in traffic, and my car started rolling forward against my will. I pressed down on my brake again and the car did not stop. I almost rolled into the car in front of me. The forward collision warning did not sound. I put my car in park and it still did not stop. I then put it into reverse to avoid rolling into the car in front of me. The car stopped. I put it back in drive, and the car jolted forward and the brakes continued to work. I have since taken it in and the master cylinder was failing. My brakes were only working sometimes. I am incredibly lucky that this happened when my car was stopped and not at a high speed, on the freeway, or in an area where I could have accidentally hit a pedestrian. At the time of the incident, no lights have every been/were lit up on the dash alerting me to an issue or failure with the car. The problem was confirmed and reproduced at the dealership. The master cylinder has been replaced and the brake system update has been completed. I want to reiterate how incredibly ridiculous and dangerous this could have been. It is unacceptable that this is not a formal recall as I have been notified that there is general knowledge of this problem. I have 2 small children that were in the car with me and this could have ended very differently had the conditions been different.
Incident Jul 30, 2026
Power trainFiled Jul 16, 2026
catastrophic internal failure (e.g., connecting rod issue punching the block),
Incident Jul 16, 2026
EngineFiled Jul 16, 2026
We were driving on the highway when the Trax suddenly made a popping sound, all the electric went off, and then the engine cut off. We lost control of steering for a bit, we're able to get to the side of the road. We had the car towed to the local Chevrolet dealer for diagnostics. The service manager informed me the engine is unrepairable due to a hole in the engine block, likely where the engine threw a rod. In order to get the engine replaced we have to have it towed to a second dealership, which we are in the process of doing now. I just purchased this vehicle 3 weeks ago without knowing this issue was a possibility
Incident Jul 11, 2026
Air bagsCrash1 injuredFiled Jul 14, 2026
The contact owns a 2024 Chevrolet Trax. The contact stated that while driving approximately 25-35 MPH, the front center of the vehicle crashed into the center rear end of another vehicle; however, the air bags failed to deploy. The contact was distracted by an ambulance approaching and did not notice that the vehicle in front had braked. No warning lights were illuminated. A police report was filed. The contact sustained a fractured rib, struck her head on the steering wheel, had a nose bleed, laceration to the lips, and bruised cheeks. The contact previously had rib surgery, which the doctors were concerned about due to the impact. Medical attention was needed. The contact researched and was made aware of an undisclosed recall; however, the VIN was not under recall. The vehicle was towed to a tow yard to be diagnosed; however, the vehicle was not yet diagnosed. The mechanic stated that the vehicle might be a total loss, but the insurance company had not yet declared the vehicle a total loss. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 11,000.
Incident Jul 13, 2026
Steering, engine and engine cooling, electrical systemFiled Jul 13, 2026
The contact owns a 2024 Chevrolet Trax. The contact stated that while driving approximately 35 - 50 MPH, the message that an update was needed was displayed. The contact selected to complete the update later; however, the computer system continued to perform the update, causing all indicators, screens, and displays to black out. The contact was able to drive to the residence. The following morning, the systems operated correctly, and the update had completed. While attempting to turn off the vehicle, the radio failed to turn off at the same time. The contact had to first turn off the radio manually. While driving approximately 40 MPH, the message “Power Steering Fluid Low - Drive with Care” was displayed. The contact was able to make it to a stoplight after idling and then attempting to make a left turn, but the vehicle failed to exceed 6 MPH. The contact drove to Auto Zone. A certified mechanic confirmed that the power steering fluid was low. The certified mechanic diagnosed the vehicle, and the check engine warning light was displayed. The contact confirmed that the warning light was illuminated; however, when the mechanic inspected the vehicle, the warning light was no longer illuminated. The vehicle was not repaired. The dealer was informed of the issue and was unable to provide a cause for the failure. The manufacturer was not informed of the failure. The failure mileage was approximately 29,000.
Incident Jul 1, 2026
Electrical systemFiled Jul 8, 2026
The display system on serval occasions has been blinking on and off. I can not touch the entertainment display system and the speedometer display also malfunctions not displaying correct speed and malfunctioning the blinker light, back up camera, etc. I have videos of occurrences which I can not upload. This has happened in multiple occasions. The dates of occupancies are 6/7/26,6/17/26,7/7/26, and 7/8/26. The display even flickers when the car is turned off.
Incident Jul 7, 2026
Electrical systemFiled Jun 29, 2026
I have a 2024 Chevy Trax Activ that was originally purchased in British Columbia, CA and subsequently purchased through a private dealer in New Mexico. It has just gone over the 36,000 mile warranty. The infotainment system including the speedometer will occasionally flicker and go black. Additionally the metric to US conversion of mileage will revert back to metric once the vehicle is shut off and restarted. This happens intermittently. There are also USB and Bluetooth connection issues. The vehicle does not show up under any bulletins or recalls as the origin was initially purchased in Canada. This problem has been reported to GM and Chevy customer service. How do I add this to the recall and NHTSA bulletin so I can get this repaired?
Incident Jun 1, 2026
Electrical systemFiled Jun 25, 2026
Carplay turning off during heavy travel (getting lost), going 5 minutes down the road, anytime. but phone is still connected so gps will not work properly. Screen Glitches. Heavy/thick random speaker bass noise while on phone calls and even no music. Phone trying to connect to previous forgotten phones while driving.
Incident Jun 1, 2025
Electrical systemFiled Jun 22, 2026
The contact owns a 2024 Chevrolet Trax. The contact stated that while at a complete stop at the stop light, the instrument panel and the infotainment screen went blank momentarily. The vehicle was taken to the dealer, where the codes were reset. The contact stated that while driving approximately 35-40 MPH on two occasions, the instrument panel and the infotainment screen turned blank, and the vehicle failed to accelerate as intended. The contact stated that the failure lasted for few seconds. The contact related the failure to NHTSA Campaign Number: 23V744000 (ELECTRICAL SYSTEM). The dealer was notified of the failure and informed the contact that the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and advised the dealer of the issue. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 20,000.
Incident May 22, 2025
Lane departureCrash6 injuredFiled Jun 9, 2026
On XXX, [XXX] was applying her brakes to prepare to turn left into the fire station. Her vehicle suddenly steered to the left causing her vehicle to enter oncoming traffic. This action caused the Chevrolet Trax to collide head on with a passing vehicle. The collision resulted in 2 totaled vehicles and multiple injuries in both vehicles. It has since been brought to our attention that there is a potential class action lawsuit for similar incidents. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident May 18, 2026
Electrical systemFiled Jun 9, 2026
our vehicle is doing the same identical thing as other 2024 Trax that are under a recall. The dealer is wanting to charge a diagnostic fee to even look at it. This is crazy when other 2024 Trax are under the recall and get it fixed for free. INSTRUMENT PANEL BLACKOUT RECALL The issue is the Virtual Cockpit Unit intermittently goes black.
Incident Jun 1, 2026
Engine and engine coolingFiled May 13, 2026
The contact owns a 2024 Chevrolet Trax. The contact stated that while driving at 70 MPH with cruise control engaged. The low-pressure oil light illuminated. The driver was able to pull over. The vehicle was taken to the local dealer, who determined that it was 4 quarts low and replenished it. An oil compensation test was performed. The dealer found no issue. While driving, there was an abnormal banging sound. The "Pull over and turn off the engine" message was displayed. The driver noticed that there was smoke emerging from the engine. There was oil leaking from the vehicle. The vehicle was towed to the local dealer, where it was diagnosed as having a blown engine. A hole was located in the block due to low oil. The vehicle was not repaired due to the parts being backordered. The manufacturer was not contacted. The approximate failure mileage was 41,000.
Incident Apr 22, 2026
EngineFireFiled May 4, 2026
Traveling up I-XXX in [XXX] with my [XXX] daughter, heard a loud bang, pulled over to the side of the road and vehicle caught on fire. Connecting rod broke and blew out the side of the engine block. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident May 3, 2026
Electrical system, engine, fuel/propulsion systemFiled Apr 30, 2026
I am submitting this complaint to report serious, recurring, and potentially dangerous safety defects involving my 2024 Chevrolet Trax. Timeline of Safety-Related Mechanical Failures: March 12, 2026 – First Highway Safety Incident While driving to work on [XXX] [XXX] ight activated, and the vehicle began to hesitate during highway operation. This occurred during my daily commute at highway speeds, creating an unsafe driving condition and serious concern for vehicle reliability and safety. [XXX] is extremely [XXX] ring this incident, I was afraid for my life due to the vehicle’s behavior in heavy traffic. I depend on this highway daily for work, and my family depends on my safe return home. My wife, daughter, son, and parents deserve peace of mind knowing I operate a safe vehicle. March 15, 2026 – Diagnostic Codes- P0521 – Engine Oil Pressure Sensor/Switch Range or Performance- P06DE – Engine Oil Pressure Control Circuit Stuck On Concerns include oil pressure, lubrication issues, and potential engine damage. April 27, 2026 – Second Highway Incident While driving on Route 78 after work, the vehicle experienced another failure:- Severe shaking- Check engine light- Unsafe operation Code:- P0300 – Random/Multiple Cylinder Misfire Detected GM Case Numbers:- XXX- XXX Manufacturer and Dealership Awareness: General Motors and the dealership are fully aware of these repeated issues. Vehicle is currently at: [XXX] Ongoing Safety Concerns:- Engine misfires- Highway hesitation- Severe shaking- Oil pressure faults - Possible engine failure- Risk of power loss while driving I am still making monthly payments on this vehicle despite these ongoing failures. Personal Impact: I depend on this vehicle for work and family safety. These repeated failures have caused fear, financial burden, and stress. I was also forced to rent a vehicle due to delays in loaner availability. VIN: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO [XXX] S.C. 552(B)(6) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident Apr 27, 2026
Electrical system, engineFiled Apr 24, 2026
To Whom It May Concern, I am submitting this formal complaint regarding a malfunction in the air conditioning system of my 2024 Chevrolet Trax. Specifically, the evaporator and/or condenser has failed, resulting in inadequate cooling performance and potential system leakage. This issue is more than a matter of comfort—it presents a significant safety concern. Operating the vehicle in high temperatures, particularly in Texas, creates hazardous conditions inside the cabin. Excessive heat can lead to driver fatigue, dehydration, and reduced concentration. Additionally, the malfunctioning A/C system affects humidity control, which may cause windshield fogging and reduced visibility while driving. The problem has been consistently reproducible during normal vehicle operation. Symptoms include poor cooling performance, inconsistent air temperature, and possible unusual odors or sounds when the A/C system is in use. Notably, no warning lights or dashboard messages appeared prior to the failure, making it difficult to detect the issue early. At this time, the vehicle is available for inspection and can be evaluated by a dealership, certified technician, or manufacturer representative upon request. I request a thorough inspection to confirm the failure and determine whether this is due to a manufacturing or design defect. If necessary, I am also willing to have the vehicle reviewed by independent service professionals or relevant authorities. Given that this issue has occurred in a nearly new vehicle, it raises concerns about reliability, quality control, and potential widespread defects affecting other vehicles of the same model. I urge prompt investigation and corrective action to ensure driver safety and product integrity. Please advise on the next steps for inspection, repair, and resolution of this matter. I appreciate your prompt attention to this serious issue. Sincerely, [XXX] [XXX] [XXX] 35300 Began@ 35,000 and progressed INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident Apr 7, 2026
Power train, engineFiled Apr 17, 2026
On 4 seperate occasions, my vehicle has completely shut off in the middle of the road. 3 times this has happened while traveling on the interstate. Every time with my 6 year old son in the car. The steering wheel locks up when it happens and you have to use all of your strength to get out of the road as soon as possible to avoid being smashed by oncoming traffic. On 8 seperate occasions, my vehicle randomly loses the majority of it's power, and takes over 6,000 rpms just to continue at 50mph. The issue fixes itself by the time I try to take it to the dealership and they tell me there is nothing they can do about any of these issues because it "isn't doing it now" - refusing to even look at it. If I don't take no for an answer, they said just a diagnostic will take 48 hours and they do not offer any sort of loaner vehicle. Both of these events happen without warning, at completely random times. Chevrolet service members each give me different advice and non of it is helpful. My car is a death trap. I bought it brand new with 5 miles on it. I had to order it and wait for it to be shipped to me. This has happened throughout the entire life of the vehicle.
Incident Apr 16, 2026
Electrical systemFiled Apr 15, 2026
The instrument cluster is blacking out again. There was a recall for this issue previously. While driving the instrument cluster along with the radio will go out for a period of time. It happening frequently
Incident Apr 13, 2026
Fuel system, gasolineFiled Apr 15, 2026
The contact owns a 2024 Chevrolet Trax. The contact stated that the vehicle was taken to the dealer after the check engine warning light illuminated. The dealer diagnosed the vehicle with an EVAP purge valve failure. The contact was informed that the EVAP purge valve needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 40,000. The VIN was not available.
Incident Jan 14, 2026
Power train, engineFiled Apr 14, 2026
On December 28, 2025, while driving normally with my children, my 2024 Chevrolet Trax displayed multiple warnings including Engine Power Reduced, Service ESC, Service Stability, and Steering Assist Reduced. The engine began sputtering and knocking. The next morning the vehicle would not start and was towed to Malcolm Cunningham Chevrolet. The dealership found the engine free-wheeling with no compression and denied my warranty claim alleging spark plug tampering. I never touched the engine. It went directly from my driveway to the dealership via tow. An active recall — A242435780, Engine Spark Timing Following Auto Stop Event — was noted on the repair order upon arrival but was not completed until February 17, 2026, seven weeks after the engine failed. GM’s own recall states engine knock and engine damage are the known risks of this unrepaired fault. The dealership told me verbally it was just a console update, directly contradicting GM’s published description. A second dealership performed a compression test showing Cylinder 1 at 10 PSI, Cylinder 2 at 90 PSI, and Cylinder 3 at 0 PSI. Normal compression is 150 to 200 PSI. No diagnostic codes were retrievable. This dealership initially found something different but reversed their position after speaking with the first dealership and receiving direction from GM. GM denied my warranty claim and offered only a 2,000 incentive toward a new vehicle. The vehicle remains completely unrepaired. I continue making monthly payments on a car I cannot drive. This aligns with class action Cook v. General Motors LLC, Case 1:26-cv-00229-RGA, filed March 4, 2026.
Incident Dec 28, 2025
EngineFiled Apr 13, 2026
I was driving home I got a message on my dash about engine pressure and then heard a loud boom, pulled off on the shoulder called a tow and the guy used to be a mechanic, he stated there was a hole in my engine and that it looked like a rod broke off and shot through the engine, I did take it to a dealership to get a diagnostic and they called and said something happened internally not sure what at this point and time.
Incident Mar 27, 2026
EngineFiled Apr 9, 2026
My engine failed with no warning on my 2024 Chevy Trax , at night in the express lanes of a very busy expressway in Chicago. I was able to get on an off ramp, but the car then stalled again and I was almost hit by other vehicles trying to exit the ramp. I did call 911 and was told to stay in my car because I would have a "better chance of survival". I had just had the car at the dealership for an oil change and check-up a few weeks before. The dealer explanation was the engine is defective and they replaced the engine, but I have no confidence in this car. I told the dealer and they did not seem to care. I have had nothing but problems with this car, it is a danger to myself and others driving this car.
Incident Dec 28, 2025
EngineFiled Mar 31, 2026
17k miles, head a loud pop sound, engine light came and all the oil and coolant was on the ground, engine was smoking. Had the vehicle towed and was told by the service department the connecting Rod failed which caused the catastrophic engine failure. According to the service department and GM there is not Estimated time of arrival for an engine replacement and it’s already been a month.
Incident Mar 3, 2026
Visibility/wiperFiled Mar 30, 2026
The contact owns a 2024 Chevrolet Trax. The contact stated that the vehicle was taken to an independent mechanic for the windshield wiper blades to be replaced. The contact stated that the mechanic was unable to find aftermarket wiper blades to fit the wiper blade arms due to the design of the wiper blade arm attachment point. The design made it impossible to use an aftermarket wiper parts. The local dealer and the manufacturer were contacted and the contact was informed that the wiper blades were on a national back order. The vehicle was not repaired. The failure mileage was approximately 12,000.
Incident Feb 6, 2026
Electrical system, exterior lightingFiled Mar 26, 2026
Digital Dash went Black when I started my vehicle, remained black even when I turned off the vehicle and restarted.
Incident Mar 26, 2026
Electrical system, engineFiled Mar 26, 2026
My 2024 Chevy Trax’s engine (1.2L turbocharged I3 engine) went out while driving on the expressway (about 70mph) in the middle to left lane. I had to come to a complete stop and safely and immediately get my car on the left shoulder without injuring myself or others around me. My own safety was severely at risk as I was as close to the dividing wall on the left side as I possibly could be but cars are racing through right next to me. Another safety risk to be added is I was dropped off in the most sketchiest plaza and stranded from 12/1am-3am. I was left to lock myself in my non operating vehicle in a country I do not reside in. Issue was confirmed the following day or two at a dealership I got the car towed to, they found a hole in my engine block due to a rod. And all documents can be provided. Police and blocker trucks were unable to arrive to the scene for 40+ min and the car was fully investigated by GM. There were no engine lights or warnings on the Chevrolet app or car dash. The only thing I can mention is on my last documented oil change, the oil was low due to high consumption, no leaks were located. Dealership also found the fuse box blown, I assume hot oil gushed all over my wire harnesses or the oil switch flipped the sensor which caused further issues, or simply a power surge. Current cause is unknown.
Incident Mar 2, 2026
Electrical systemFiled Mar 25, 2026
On March 22, 2026, I was driving at approximately 45 mph, and my daughter was in the passenger seat, trying to connect her music to the car radio and the instrument panel (dashboard) screens went completely blank. For several seconds, I had not readings from the dashboard lighting. It went completely black. It then reset itself, much like a computer when you restart it. Within a short time (less than a minute) the instrument panel began working again. This was the third time this has happened to this vehicle. The first time was in July 2024 and the second time in November 2025. Both of those incidents were reported to NHTSA. There had been a software recall for NHTSA 23V744000 for this very problem in 2024 Chevrolet Trax, but my VIN was not included in the safety recall for increased risk of crash. I brought the Trax to the dealership after the third incident. They did a software update on 25-NA-071. I hope this remedies the problem.
Incident Mar 22, 2026
Service brakes, engineCrashFiled Mar 19, 2026
I was driving on the highway going around a ramp when I went to press on the brakes to slow down the pedal just went to the floor and the car would not slow down, causing me to go off the road. My insurance company did an inspection and said the accident was caused by engine failure and won’t cover damage. GM did inspection said it wasn’t their fault but won’t release their inspection report
Incident Jan 10, 2026
Power train, electrical system, engineFireFiled Mar 17, 2026
I was driving down the highway going with the flow of traffic and my car caught fire. I was told by the mechanic that “the turbo line combusted and put a hole in the engine” I’ve also been told “oil got on the turbo belt and caught fire” I’ve also been told “the software recall actually had nothing to do with the software and it was an issue with turbos and something was mechanically wrong with this car. I was in the car with my 9 month old daughter. In the middle lane in the highway. The car instantly stopped accelerating leaving us going very slow compared to others. We could’ve been killed! I had to figure out how to get over and then get my daughter out of the car safely and wait on the side of the highway with a baby for fire and police to come put the fire out. When I was driving it sounded like pressure popped under the car and then I could almost hear pieces flying out. And then the dash lights came on telling me to turn the engine off. It was extremely unsafe and now I’m afraid to even drive with my baby in any car.
Incident Feb 26, 2026
EngineFiled Mar 14, 2026
My wife was driving her car in Maine on a narrow mountain road, it had been snowing and the roads had been plowed and treated but they were slushy and wet this is also a two lane road. She was driving and all of a sudden the warning lights came on and there was an immediate loss of power, she said that a logging truck was behind her and luckily he was paying attention or else he would have ran her over she could not accelerate and she could only go about 15 mph.There are no shoulders to pull off the road so she put on her flashers and drove it barely to a little gas station to pull off the road to call me. We had it towed to the closet Chevy dealership who had it for 39 days replacing the motor that had blown up, the dealership said that the #1 piston or rod broke and destroyed the engine. The car had only 28k miles on it and there were no motors to be found, they did after 39 days replace the motor and turbo in the car. Mine and her concern is with this immediate loss of power on these types of roads she could've been in an accident or even worse, there has to be answers as to why this happened and what is the long term solution to r his issue. We have seen on the GM forums of this happening to other Chevy Traxs vehicles. I do have the repair paperwork from the dealership.
Incident Jan 10, 2026
Exterior lightingFiled Mar 13, 2026
Automatic headlight sensor flashes lights on and off even during sunny days
Incident Feb 24, 2026
Power trainFiled Mar 10, 2026
My car sometimes has a hard time catching a gear during acceleration and jerks hard when letting off the gas pedal. It has done it since I purchased my car brand new in November 2023. I've had the car in the shop numerous times since I've purchased it. For a variety of issues.
Incident Dec 1, 2023
Electrical systemFiled Mar 10, 2026
My noise cancelation malfunctioned from the first month of of purchasing it 11/2023. It took two years numerous dealership visits, update after update. I filed a lemon law claim. I had a GM claim. No one could fix it. They told me I could do 3 things. Update again, cut the wires (which of course voids the entire warranty) or have them disconnected (if they could even be disconnected). I finally found a dealership in Cayuga, Indiana that fixed the problem by actually disconnecting the noise cancelation. It got so loud you couldn't even hear anyone talking in the car. It gave anyone a headache if they ride more than 30 minutes at a time. The noise cancelation wouldn't shut off. It just sounded like
Incident Dec 1, 2023
Exterior lighting, lane departureFiled Mar 10, 2026
When it is too windy or rains my blindspot warning light will indicate there is something there when there isn't. I'm unsure of when I really started to notice it and watch for it to occur
Incident Dec 1, 2023
EngineFiled Mar 8, 2026
It was about [XXX] {XXX} I was driving about seventy five miles an hour down [XXX] heading north to milwaukee, and there was a loud bang, and it seemed like the car went in reverse. And then it just stopped right on the road.I had to get off of the road.I and it said there was there was a message on the dashboard engine power reduced.My oil life was at sixty four percent at the time.And then it said, check oil pressure when I went into the dashboard.I sat on the side of the road and had it towed to lead chevrolet INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident Mar 7, 2026
NHTSA crash ratings
2024 Chevrolet Trax SUV FWD
- Overall
- 4 out of 5 stars
- Front crash
- 4 out of 5 stars
- Side crash
- 5 out of 5 stars
- Rollover
- 4 out of 5 stars
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