2015 Ford Cmax Hev

2015 Ford CMAX Hybrid 5 HB FWD

Overall

★★★★☆

Front Crash

★★★★☆

Side Crash

★★★★★

Rollover

★★★★☆

BACK OVER PREVENTION

There has been no accident yet but this is a safety hazard. My vehicle is under 100,000 miles and the part should be replaced by the dealership. The rear cross traffic assistance sensor may be damaged. It just stopped working this week.

EXTERIOR LIGHTING

When I went to the garage, I noticed my brake lights were on, but the ignition was not. I tested the car, it started without me stepping on the brake. I could also move the car out of park without stepping on the brakes. I thought the switch on the brake pedal had failed and so I took it to my mechanic for replacement. The mechanic tested the switch and found it okay. However, he had seen the same problem in other Fords (Recall # 22V-011 or 22S02) and it involved the Pedal Stop Bumper deteriorating. The recall indicated it would replace only the Pedal Stop Bumper. My mechanic said that replacement part wasn't available to them. So, I took it to the dealer hoping that since I had the same problem, I was included in the recall. My C-Max was not listed. They said that that the Pedal Stop Bumper replacement part wasn't available for my car, and that they would have to replace the entire brake pedal system for an outrageous $1400. I had little choice, and so I agreed with the hope that Ford would provide some relief. They didn't. Instead, they said hang onto the receipts and maybe someday there will be a recall, and I'll be reimbursed. So now I'm writing you. Clearly, this was considered to be a safety hazard in the other Ford products, and I believe it to be exactly the same in mine: brake lights always on are a safety hazard as well as being able to shift the car out of park or start the car without depressing the brake. Moreover, the battery will run down unless I disconnect it at night. Basically, my car is unsafe to drive without this repair.

STEERING

The issues that I am having is with the power staring at this. On my way back from dropping off my child I entered the apartment complex and drove over a speed bump and that’s when the fault light came on about the power steering. I noticed that when the light came on my steering wheel started to stiffen however, it’s when I got home and took my car off that the steering wheel became stuck and needed more power to turn the wheel. This is the first time I’m ever seeing this issue, but my ABS tire light is the only light that has remained on since purchasing the vehicle a few months ago. I have already contacted Ford to see about what they could do, and I was instructed that this particular vehicle did not have a recall while others do which highly concerns me. Upon further research, I found out that this is a common occurrence since 2014 with these models.

ELECTRICAL SYSTEM,SERVICE BRAKES

Ford 2015 CMax Energi with 41,000 miles. I was driving on a 2 Lane Highway coming to a stoplight and had to press the brakes firmly to avoid an accident at which time my 2015 CMax Energi abruptly stopped w a growling noise,. The dashboard lit up like Christmas. I observed The ABS system/ABS module failure/malfunctioned lights. 2015 C Max Energi was available for inspection when I brought it to the dealership and verified it was ABS Module that had malfunctioned. I was told by the dealership for my safety and others not to drive the car. Sawgrass Ford retained my car for repairs. Sawgrass Ford as well as family and friends stated that my safety and the safety of others were at risk because of the obvious reliability of brake failure. Brake failure could lead to death to me and anyone else on the roads/highway. The problem has been reproduced and confirmed by the dealer@ Sawgrass Ford Sunrise Florida. The vehicle and the component has been inspected by the dealership because it was repaired once the part , which took about 2 1/2 months due to parts being backorder from Ford Corporation. Ford has MANY previous ABS MODULE recalls on several of their MODELS, but the CMax Energi isn’t due to it not being a popular car. I’ve researched through the Internet and forums and found that this is a common problem for the CMax Energi. I retained the damaged parts and have them enclosed w photo of damaged parts and the box that contained the new parts. Additionally, when the brakes were applied the car lurch and jerked, and additionally, there was the “smelling of electrical burning “ Bright red warning lights. AAA was called an immediately was towed to the dealership around mid November. Dealership got in touch with me November 23 and ordered the part FV672C219. At that time I was told that the part would not be available and it was on backorder. Ford corporation 800-392-3673 and confirmed b/o

AIR BAGS

Other vehicle impacted our car driver side at front fender/front door joint, continued rearward to rear fender. Airbags deployed, EXCEPT for driver side curtain airbag. Driver injured (fractured left ribs, left shin laceration, right hand laceration/burn, multiple bruised on arms, legs, thighs, left back upper shoulder area).

POWER TRAIN

The contact owns a 2015 Ford C-Max. The contact stated while driving at an undisclosed speed, the contact noticed a failure with the transmission. The contact stated that the vehicle would downshift with the transmission warning light illuminated. The vehicle was towed to the dealer where the vehicle was diagnosed as a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.

AIR BAGS

Had a front end collision airbags did not deploy car was total

AIR BAGS

Had a front end collision air bags did not deploy

UNKNOWN OR OTHER,BACK OVER PREVENTION

2 issues 1) back-up camera has started to intermittently fail. Sometimes it displays when you start to back up then goes blank. 2) the driver side rear door is stuck shut. The inside panel binds against the door jam and prevents it from opening.

FUEL/PROPULSION SYSTEM

I bought this vehicle in 2018. For the next 6 years, I lived in an area where I was unable to plug it in to a wall to charge, so used it as a hybrid. Now, I have a house and when I plugged it in for several hours, it melted the plug and nearly started an electrical fire. Upon further investigation, I found the serial number to the charger that was included with purchase as the factory-issued charger, matches a known recall due to fire safety hazard, but my VIN does *not* match the recall. At the time of purchase I was informed the charger was not the factory original but "everything would be okay." I have contacted the dealership that sold it to me and they won't take responsibility for not only selling me a faulty piece of charging equipment, but also failing to inform me about a recall that impacted it, and only through sheer luck and me noticing the outlet was starting to melt, it didn't start an electrical fire in my house. Ford also refuses to take responsibility for it. My local Ford dealership confirmed that it's a recalled charger, but also said they can't process the recall because my VIN doesn't match it, and confirmed it was not the correct charger to be sold with that car. I already had the electrical outlet replaced, and didn't realize at the time that there may be a recall issue with the charger, but the charger is visibly scorched and melted and I can also get the statement from the electrician that the outlet was scorched. I can't afford to replace the charger, and Ford refuses to help me correct their mistake - which was both expensive and created a serious safety hazard for me. NOTE: File upload feature is not working, but I have photographs of the melted charger and it's serial number