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2021 Jeep Grand Cherokee L

Recalls, consumer complaints and crash ratings from NHTSA

Recalls4

  • SuspensionRear, springs, coil springsSep 1, 2026, Campaign 26V562000

    Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L, 2022-2023 Jeep Grand Cherokee, and Jeep Grand Cherokee 4XE vehicles. The rear coil springs may be incorrectly installed and detach from the vehicle while driving.

    Risk

    Rear coil springs that detach from the vehicle while driving increase the risk of a crash.

    Remedy

    Dealers will replace the rear coil spring lower isolators, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed September 29, 2026. Additional letters will be sent once the final remedy is available. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 89D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on September 9, 2026. This recall replaces NHTSA recall numbers 26V051 and 23V413. Vehicles already repaired under the previous recalls will need to have the new remedy completed.

  • SuspensionRear, springs, coil springsJan 29, 2026, Campaign 26V051000

    Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L and 2022-2023 Jeep Grand Cherokee vehicles. The rear coil springs may be incorrectly installed and detach from the vehicle while driving.

    Risk

    Rear coil springs that detach from the vehicle while driving increase the risk of a crash.

    Remedy

    Dealers will inspect and repair the rear coil spring assembly, as necessary, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed February 12, 2026. Additional letters will be sent once the final remedy is available, anticipated in March 2026. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 20D. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on January 30, 2026. This recall replaces NHTSA recall number 23V413. Vehicles already repaired under the previous recall will need to have the new remedy completed.

  • EquipmentElectrical, infotainment, video (touch)screen/monitor/unitFeb 13, 2025, Campaign 25V083000

    Chrysler (FCA US, LLC) is recalling certain 2022 Jeep Grand Cherokee and 2021-2022 Jeep Grand Cherokee L vehicles. The center stack upper display (DCSD) contains a transistor that may overheat and prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

    Risk

    A rearview image that does not display reduces the driver's visibility, increasing the risk of a crash.

    Remedy

    Dealers replaced the DCSD, free of charge. All affected vehicles have been repaired. Owner notification letters were mailed February 27, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 11C.

  • Air bagsSide/windowNov 27, 2024, Campaign 24V897000

    Chrysler (FCA US, LLC) is recalling certain 2022-2024 Jeep Grand Cherokee and 2021-2024 Jeep Grand Cherokee L vehicles. An improperly secured connector for the front seat side air bags (SAB) may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214, "Side Impact Protection."

    Risk

    An air bag that does not deploy during a crash increases the risk of injury.

    Remedy

    Dealers secured the connector, free of charge. All affected vehicles have been remedied. Owner notification letters were mailed December 17, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is B3B.

All recalls issued for this model year. To see whether any are still unrepaired on a specific vehicle, check its VIN at NHTSA.

Recent complaints89 total

Most reported, across all 89 complaints

  • Electrical system31%
  • Forward collision avoidance22%
  • Steering20%
  • Lane departure, forward collision avoidanceFiled Oct 12, 2026

    I own a 2021 Jeep Grand Cherokee L covered under a Mopar Maximum Care extended warranty. My vehicle frequently displays the following safety-related warnings: - Auto Emergency Braking (AEB) Limited Functionality – Service Required - Blind Spot Alert Unavailable – Service Required - Active Lane Management (ALM) Unavailable – Service Required These warnings occur randomly, sometimes appearing and disappearing repeatedly within seconds. Because the malfunctions are intermittent and unpredictable, they are difficult to reproduce during a scheduled inspection. I have documented multiple incidents through photographs and videos. I brought the vehicle to an authorized Jeep dealership, where technicians conducted an approximately 50-mile test drive but could not reproduce the warnings. Despite reviewing my documented evidence, both the service department and service manager stated that no further action could be taken unless the warnings appeared during their inspection. This response is particularly concerning because the warnings involve critical safety systems, including automatic emergency braking, blind spot monitoring, and lane management. Their intermittent unavailability raises serious concerns about vehicle safety. The dealership's position effectively shifts the burden of an unpredictable safety-related malfunction onto the vehicle owner. While requiring the issue to be reproduced during inspection may be convenient for the dealership, it leaves me without a practical means of obtaining a repair. I cannot repeatedly bring my vehicle in whenever a warning briefly appears. As a result, despite having comprehensive extended warranty coverage, I am left driving a vehicle with recurring, unresolved safety-system malfunctions and no meaningful path toward diagnosis or repair.

    Incident Oct 1, 2025

  • SuspensionFiled Oct 12, 2026

    In XXX I received a phone call from the Jeep Chrysler Dodge Ram dealership in [XXX] that my vehicle had a recall and needed repairs. I took my vehicle there XXX and assumed all work was completed and that the dealership billed out to the manufacturer for repayment for performing this recall repair. However, now I am receiving additional notifications from both FCA and the dealership that the same identified recall is needing to be repaired again (64A or 20D). I am concerned there is something suspicious happening with the dealership and feel like they are being dishonest to the manufacturer that they actually repaired my vehicle in April under this recall. I would like this to be investigated because I was not provided any proof of service/repair (photos, document, etc). I am unsure about how to move forward with the newest communication from FCA regarding my vehicle recall with the rear coil spring. Obviously, mine and my child's safety are the utmost concern at this point as this is my only vehicle. Please contact me at your earliest convenience. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

    Incident Apr 30, 2026

  • EngineFiled Oct 11, 2026

    What component or system failed or malfunctioned, and is it available for inspection upon request?- Left and Right 3.6L Engine Mount. Vehicle purchase 7/23/2021. Yes available for inspection. How was your safety or the safety of others put at risk?-The failed engine mounts are a safety concern because the mounts premature wear causes the engine to move which can damage other vital components of the vehicle. The excessive engine movement can cause damage to steering, drive train, fuel cooling, and electrical components, which could lead to loss of vehicle control, or a breakdown. If the mount fails completely, the engine can shift enough to affect shifting, steering, or throttle operation increasing the risk of a crash. Has the problem been reproduced or confirmed by a dealer or independent service center? Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The dealer has inspected it each time that I sent it for a oil change, but diagnostic was not completed until April 2026. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear?-The symptom of rumbling, vibration appeared 4 years ago and has worsened in the last year.

    Incident Oct 6, 2026

  • Suspension, power train, electrical systemFiled Oct 11, 2026

    My 2021 Jeep Grand Cherokee L Overland has experienced repeated and escalating safety‑related failures involving the electrical system, telematics/SOS functions, powertrain components, and suspension. These failures have continued despite major warranty repairs and now pose a significant safety risk. Timeline of Defects: In August 2026 at ~52,276 miles, the vehicle required over $10,000 in repairs. Failures included: no A/C cooling, compressor and fan not engaging, evaporator leak, low refrigerant, and A/C clutch not activating. The driver seat cooling failed, the seat fan dragged, and both massage seat modules were shorted. The engine had an oil pan leak, idler and tensioner noise, and collapsed engine mounts. Immediately after these repairs, in September 2026, new electrical and safety issues began. Jeep Connectivity stopped working, purchased WiFi failed, and both the Assist and SOS emergency functions became inoperative. The vehicle displayed incorrect warnings (low oil pressure, low tire pressure) and experienced intermittent no‑start conditions requiring towing. Multiple system alerts appeared at once, suggesting BCM, gateway module, CAN‑bus, or telematics control unit malfunction. On October 5, 2026, I received a recall notice stating the rear suspension coils were installed backwards, affecting vehicle stability. No replacement parts are available, leaving the defect unresolved. As of October 2026 (~55,700 miles), the vehicle continues to experience telematics failure, electrical instability, incorrect warnings, and intermittent no‑start conditions. The loss of SOS/Assist functionality, combined with suspension defects and electrical instability, creates a serious safety hazard. I request NHTSA investigation into these systemic failures and the unresolved suspension recall.

    Incident Oct 5, 2026

  • Power train, forward collision avoidanceFiled Oct 8, 2026

    On or about 10/7/26, my vehicle suffered a simultaneous, unprompted failure of multiple safety and control systems. I believe this is due to a background manufacturer-initiated Over-the-Air (OTA) software update and is a well known issue on the Jeep Grand Cherrokee L . The exact date the update was pushed is unknown, as it occurred automatically via the telematics system. The symptoms appeared suddenly: the Forward Collision Warning and Pedestrian Emergency Braking (PEB) systems completely deactivated, leaving the 'FCW OFF' warning light permanently illuminated on the dashboard. Concurrently, the steering wheel paddle shifters ceased to function ('Paddle Shifting Disabled'), and the vehicle's digital display automatically reset its units of measurement. This constitutes a severe safety hazard. The vehicle’s automated crash mitigation features are completely disabled, depriving the driver of critical safety protections designed to prevent front-end collisions. Furthermore, the loss of transmission control via the paddle shifters restricts the driver's ability to manually downshift and use engine braking, which is essential for safely managing vehicle speed on steep declines or slippery road conditions.

    Incident Oct 7, 2026

  • Exterior lightingFiled Oct 8, 2026

    The contact owns a 2021 Jeep Grand Cherokee L. The contact stated that the front driver’s-side headlight intermittently failed to operate while driving. The vehicle was taken to an independent mechanic, where the contact was informed that the headlight module needed to be replaced to fix the headlight. The "Left Headlamp Needs Service" message was displayed, and the headlight became inoperable. Upon investigation, the contact became aware of NHTSA Campaign Number: 21V950000 (Exterior Lighting); however, the service record indicated that the headlight was inspected but was not repaired. The manufacturer was notified of the failure, and the contact was informed that the recall repair was performed. The vehicle was no longer under the recall. The contact was provided with a case number. The failure mileage was 58,000.

    Incident Jun 1, 2026

  • SuspensionFiled Oct 8, 2026

    The contact owns a 2021 Jeep Grand Cherokee L. The contact stated that while driving 10 MPH, the rear wheels were shaking with an unknown message displayed. The contact received notification of NHTSA Campaign Number: 26V562000 (Suspension); however, the part to do the recall repair was unavailable. The contact stated that the vehicle was unsafe to drive. The manufacturer was contacted and made aware of the failure. The failure mileage was approximately 66,000.

    Incident Oct 6, 2026

  • Steering, suspensionFiled Oct 6, 2026

    Driver side wheel came off steering control arm and laid to the outside of wheel week while pulling out of business parking lot onto busy 4 lane highway. Vehicle had the upper control arm to steering knuckle pinch bolt replacement to both sides recall (10B/NHTSA 24V-132) completed on 07/08/2024 at the Jeep dealership where the vehicle was purchased. Milage at time of repair was 55,615. Milage at time of part failure was approximately 94,500. This part failure could have cause a major accident with bodily injury or death. There were no warning signs prior to part failure.

    Incident Oct 5, 2026

  • Steering, suspensionFiled Sep 25, 2026

    I am the owner of a 2021 Jeep Grand Cherokee L. I received notification of Safety Recall 89D, NHTSA Campaign 26V-562, regarding a rear coil spring that may not be correctly installed and could detach from the vehicle while driving, creating a road hazard and risk of crash or injury. I contacted my dealership to schedule the repair. I was told the recall remains open and is listed as "Incomplete, parts unavailable." The dealership was not able to give me any timeline for when the replacement parts would be in stock, and I have received no communication from the manufacturer with an estimated repair date. I have no indication from Jeep as to when parts will be available to complete this repair. This is a serious concern for my family. I am the primary driver of this vehicle, and I use it daily to transport my two young children to school and other activities. Knowing that this vehicle has a documented defect that could cause a rear coil spring to detach while driving, with no timeline for repair, is deeply distressing to me as a parent. My children's safety depends on this vehicle functioning correctly every time we are on the road, and I should not have to choose between driving a vehicle I know has an open safety defect and finding another way to transport my kids indefinitely. I am filing this complaint to formally document that this recall remains open with no parts available and no manufacturer timeline, and to ask that NHTSA take into account the real safety risk this poses to families with young children who have no choice but to continue driving these vehicles while a fix remains unavailable. Vehicle: 2021 Jeep Grand Cherokee L Manufacturer Campaign: 89D NHTSA Campaign: 26V-562 Dealership contacted: Quirk Jeep - Braintree MA Date of dealership contact: 9/25/26

    Incident Sep 25, 2026

  • SuspensionFiled Sep 24, 2026

    The contact owns a 2021 Jeep Grand Cherokee L. The contact received notification of NHTSA Campaign Number: 26V562000 (Suspension); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the vehicle fishtailed and then bounced. The contact had stopped driving the vehicle due to the safety concerns. The dealer was contacted and confirmed that parts were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 123,000.

    Incident Jul 24, 2026

  • Show the 50 most recent
    • SuspensionFiled Sep 21, 2026

      The contact owns a 2021 Jeep Grand Cherokee L. The contact received notification of NHTSA Campaign Number: 26V562000 (Suspension); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.

      Incident Sep 1, 2026

    • Electrical system, exterior lightingFiled Sep 16, 2026

      My 2021 Jeep Grand Cherokee L experienced a complete failure of the passenger-side headlamp assembly at approximately 70k miles. The entire passenger-side headlamp became inoperative,not just one individual light. I received no headlamp out or exterior lighting warning on the instrument panel. At exactly the same time that the headlamp failed, the vehicle's odometer began flashing. Diagnostic scanning identified fault codes B22204-87 and U1222-00. Disconnecting the battery did not restore the headlamp or correct the flashing odometer. I am concerned because NHTSA Safety Recall 21V-950 (FCA Campaign Y72) involved certain 2021 Jeep Grand Cherokee L vehicles and a Smart Lighting Module software condition that could cause one or both headlamps to become inoperative. I do not know whether this recall condition cause my vehicle's failure, but my symptoms appear similar to the condition described in that recall. I took my vehicle into the local jeep dealership for recall work and included the inoperable headlamp, they told me there was no recall and said I needed to replace the entire headlamp for $1800 or $185 for a system scan. I was not advised of any diagnostic trouble codes, Smart Lighting Module communication, or smart lighting module software status had been evaluated before the headlamp replacement was recommended. I was not informed of a possible software or module-related cause for the failure. Because NHTSA Safety Recall 21V-950 (FCA Campaign Y72) addresses headlamp failure associated with Smart Lighting Module software on certain 2021 Jeep Grand Cherokee L vehicles, I am concerned that my vehicle may be experiencing a similar condition.

      Incident Aug 4, 2026

    • Steering, suspensionFiled Aug 26, 2026

      The steering started to feel intermittently difficult and then would release. It has been looked at by 2 mechanics and they report that it appears to be a structural failure of the front strut. The strut tower has separated from the body, the adhesive has failed, the rivets have broken loose, and the movement is causing the strut tower to contact the steering shaft resulting in intermittent binding of the steering. All involved believe this is a serious safety defect and a manufacturing issue. Because the car is out of warranty Jeep is denying any reasonability. There have been no accidents with this vehicle and no inciting event.

      Incident Jun 1, 2026

    • Unknown or otherFiled Aug 20, 2026

      The hood will pop open while driving. There is a safety catch so it won't open all the way but it urges you to get off the road. This has happened 3 times to me already. The last time was 8/4/26.

      Incident Aug 4, 2026

    • Electrical system, lane departure, forward collision avoidanceFiled Aug 14, 2026

      A vehicle was purchased at McLarty Daniel Chrysler Bentonville, AR. The sales department had a third party install a non-oem windshield. Dealer attempted repairs, but the records show discrepancies of statements and record. The dealer ignored the instructions to recalibrate the windshield, though the receipt stated “elevated risk of collision” if not calibrated. The owner had on going issues that service should have connected to the windshield and calibration. The windshield of this vehicle has immense safety features that were ignored. The liability to willfully hand over the keys of a known unsafe vehicle is high. The dealership sent a repair request to warranty, only to be denied for “faulty or negligent install” then the service department said “long story short sales will cover the repair” after requesting formal warranty communications did the owner become aware on 7/30/26 and start the process of correction.

      Incident Oct 1, 2025

    • Air bags1 injuredFiled Aug 14, 2026

      The contact owns a 2021 Jeep Grand Cherokee L. The contact stated that while driving 30 MPH, all the air bags inside the vehicle except the steering wheel air bag, inadvertently deployed, without the vehicle being involved in a crash. After the air bags deployment, the seat belts were no longer operating normally. There was no air bags warning light illuminated before the failure. The contact sustained neck and back injuries, and medical attention was needed. There was no Police report filed. The vehicle was taken to the residence. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 84,000.

      Incident Jun 17, 2026

    • SteeringFiled Jul 17, 2026

      Power steering failed. It is currently at the dealership having the rack and pinion replaced.

      Incident Jul 14, 2026

    • Steering, suspension, wheelsFiled Jul 14, 2026

      I am reporting that the vehicle is having a constant knocking sound and weird rocking driving problem when in motion leading to pulling to one side and uneven balancing even with perfect alignment and no alignment issues. Vehicle has been serviced at the dealership without any remedy to the problem and was informed that other vehicles for the same model type Jeep 2021 Grand Cherokee L. Control Arms and other components were replaced and the problem was not resolved

      Incident Feb 2, 2026

    • Steering, suspension, electrical systemFiled Jun 26, 2026

      While my wife was driving our 2021 Jeep Grand Cherokee on [XXX] northbound in NY on the way with our children to school, she experienced a loss of steering as the wheel became almost impossible to turn. At the same time, the power steering light came on. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

      Incident Nov 11, 2025

    • SeatsFiled Jun 22, 2026

      The contact owns a 2021 Jeep Grand Cherokee L. The contact stated that while driving at an undisclosed speed, the front passenger's seat lumbar system independently inflated and failed to deflate as intended. The contact stated that the excessive inflation caused the seat back pocket to fracture. Additionally, the contact stated that the failure was a safety hazard because of the air bags. The dealer was made aware of the failure, and an appointment was scheduled. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that the failure was a known failure with similar vehicles. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 57,000.

      Incident Jun 22, 2026

    • Service brakes, forward collision avoidanceCrashFiled Jun 12, 2026

      This is the second time I got into an accident and the (ADAS) made me crash.. I was far enough to brake safely but the system keeps me going forward..it drags me as if there is ice on the ground..if it was off my car would not have been in any of these accidents..this feature is not safe..I feel like my life is in danger when it is on

      Incident Jun 12, 2026

    • Electrical systemFiled May 21, 2026

      THE PASSENGER DOOR DOES NOT ALERT WHEN OPENING OR CLOSE . THE TBM MODULE DOES NOT UPDATE CAUSING A FEE OF $198.95

      Incident Sep 1, 2024

    • Unknown or otherFiled May 14, 2026

      Multiple switches that make the windows go up and down in the car all broke around the same time. The switches are inoperable meaning the doors cannot be locked or unlocked and the windows cannot be rolled up or down in for multiple windows.

      Incident Mar 10, 2025

    • Electrical system, engineFiled May 14, 2026

      My AC compressor and condenser have stopped working without any reason. The air conditioner does not work at all, it does not make the air cold and the heat in [XXX] is lethal. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

      Incident May 8, 2026

    • Forward collision avoidanceFiled May 14, 2026

      When a car in front of me is slowing down while the adaptive crusie control is on and I have the distance set to 3 or 4 lengths, the farthest one available, and the adaptive cruise control is set, the car will start slwoing down like the cars ahead of me and if I switch lanes to go around of the car that is slowing down and there is another car in front of me of the lane I move into that adaptive crusie control acts as if there is no car in front of me in the lane and will begin to accelerate until I engage the brake. So for example I'm traveling in the far right lane of a four lane road, two going north and two going south. I have my adaptive crusie control on and set to 50 MPH and the distance set to 4 car lengths (max) and then the car in front of me starts to slw down. The adaptive crusie control will adjust and start to slow down as well. So I decide to get into the next lane over to my left, where there also happens to be another car 1 or 2 car lengths in front of me, the adaptive crusie control will not detect that car after lane change and will begin to accelerate back up to 50 MPH when it should still be slowing down to avoid a collision. This has happened multiple times.

      Incident Apr 22, 2022

    • Power trainFiled May 14, 2026

      On April 24,2026 , as pull out my driveway heading to work only to get a 1/4 mile from home car stopped in highway. As I power and restarted tried to select a different gear never went in gear. Towed by to dealership as confirmed transmission was stuck with inly 67000. They replaced with new transmission & drive shaft, costing over $7,000. Warranty company paid part of rent car but still out of $300

      Incident Apr 23, 2026

    • SeatsFiled May 13, 2026

      Passenger seat will always become inflated and will not deflate at times. The vehicle is shut down and seat is properly deflated, overnight it will return to inflated. This seems very unsafe for any passenger.

      Incident Aug 1, 2025

    • Power trainFiled May 5, 2026

      I brought my 2021 Jeep Grand Cherokee L to the dealership for its scheduled ~40,000 mile service. During that visit, I specifically reported that something felt off with the transmission/drivetrain. The dealership inspected the vehicle and stated that no issues were found. Approximately one week later, the vehicle experienced a sudden and severe drivetrain failure. While driving approximately 45 mph on a surface street and accelerating to cruising speed, the vehicle began shaking violently. There were loud mechanical noises from underneath the vehicle consistent with components coming apart. At the same time, the vehicle lost all ability to accelerate. Pressing the accelerator produced no forward movement. Due to the loss of power, I was forced to coast out of active traffic and onto a side street where I was able to safely stop. The condition was sustained and the vehicle was not drivable after the incident. When attempting to assist the tow truck driver, I shifted the vehicle to drive and pressed the accelerator. The engine revved but the vehicle did not move. When shifting back to park, the vehicle displayed an error message: “Cannot shift to Park, vehicle moving too quickly,” despite being stationary. This failure created a safety hazard due to loss of acceleration and unpredictable vehicle behavior. This is particularly concerning because a drivetrain issue was reported during a service visit shortly before the failure and was not identified. There were no warning lights or messages prior to the failure. The issue occurred suddenly and without advance indication. The vehicle had recently been serviced and cleared by the dealership despite a reported drivetrain concern. A failure of this nature at speed could significantly increase the risk of a crash, depending on traffic conditions.

      Incident Apr 23, 2026

    • Electrical system, forward collision avoidanceFiled May 4, 2026

      In May 2025 the vehicle randomly, and without warning, the instruments, gauges, and displays switched to Italian, changed to Metric, and we got the update and FCW Off light stuck on. Numerous other settings had been reset. Took to dealer and had to pay for the fix - they noted a STAR bulletin on my invoice. Then this past weekend (May 2, 2026) it happened again. At least this time it didn't go Italian and Metric on me, but lots of other settings were changed. Did not test the paddle shifters but will do that soon. Current software version says FCA-MY24.U29.42-PROD. I've seen other posts with a newer version - not sure if / why not on my Jeep yet.

      Incident May 2, 2026

    • Power trainFiled Apr 20, 2026

      While stopped at a red light, the auto start/stop feature of the vehicle failed to re-start the car causing complete failure. My wife was the first vehicle at a the light in a busy intersection with a [XXX] old in the vehicle. The electronics of the vehicle completely failed causing complete shutdown and unable to restart. Vehicle was towed after blocking intersection for 30 minutes. This has happened before but not for total and complete failure. This failure caused a complete battery drain leading to the need for two new batteries. The vehicle has a history of electronics/software issues and failures and associated start/stop system issues. This failure was diagnosed to be caused by a faulty relay and costed me $2000 in repairs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

      Incident Apr 10, 2026

    • Power train, electrical system, service brakesFiled Apr 1, 2026

      Vehicle: 2021 Jeep Grand Cherokee L Issue Type: Electrical System / Loss of Power / Braking System While operating my 2021 Jeep Grand Cherokee L on Interstate 40 at approximately 70 miles per hour, with two minor children in the vehicle, the vehicle suddenly and without any prior warning began to rapidly decelerate, despite continued pressure on the accelerator pedal. At the time the deceleration began, there were no warning lights, alerts, or indications of any malfunction. The vehicle exhibited a significant loss of power, and it felt as though it was being mechanically restricted or “dragging,” severely limiting its ability to maintain highway speed. Only after the vehicle had already begun to decelerate did a brake system warning indicator appear on the dashboard. This sequence of events indicates that the warning system did not provide advance notice of the failure. This sudden and uncommanded deceleration created an immediate and serious safety hazard, particularly given the vehicle’s speed and surrounding interstate traffic. The inability of the vehicle to respond appropriately to acceleration input placed occupants at risk of a rear-end collision or other serious traffic incident. Although the warning indicator later turned off, the vehicle continued to operate abnormally, with ongoing reduced acceleration and diminished responsiveness. This incident occurred without prior warning, and the delayed activation of the brake warning indicator raises serious concerns regarding a potential defect involving the vehicle’s electrical, braking, and/or powertrain control systems, including possible failure of system monitoring or alert mechanisms. Given the circumstances including highway speed, sudden loss of propulsion, delayed warning notification, and the presence of child passengers. I respectfully request that this issue be formally investigated as a safety-related defect.

      Incident Apr 1, 2026

    • Power train, electrical systemFiled Mar 30, 2026

      At 78,800 my truck started experiencing "stuttering" trying to pick up speed like the transmission wouldn't shift into gear and the Uconnect stopped working simultaneously. Also seems to be burning through more oil. It happens every single time you take off from a stop until the vehicle finally shifts into gear, it's very scary and very dangerous when you're trying to merge onto a beltway and you can't pick up speed correctly.

      Incident Mar 10, 2026

    • Unknown or otherFiled Mar 25, 2026

      I just traded for this car! I am a [XXX] male! After I had already signed the Paperwork Then and only then I was told there was only one key FOB! Living in a remote area of the mountains I would have Never bought the car if I had known this! Not having a back up key is like not having a spare tire! It could actually be life threatening for a [XXX] ! I was told I could get a Fob online and any locksmith could program it! Then I find out it is not true! Only the Jeep dealer can do that! I then take the OEM Fobs I got to the Jeep dealership and was told they would not program them! Then give me extremely high quote in the hundreds of dollars! A quote so high that as a [XXX]I could never afford! They were extremely hateful! So now I am dependent on a car that could leave me stranded on a desolate mountain road! After some investigation I was told that certain car dealerships actually will purposely throw one of the keys into a refurbish box and then charge extremely high fees for a key to replace it! My Father always warned me about used car salesmen but this is a new level of evil! The literally take away the safety of a second keep for Money! A unreliable vehicle for [XXX] , or for that matter anyone, should be criminal! This transaction has left me with a car I am scared to drive in a remote mountain area with poor cell phone service! For [XXX] life is hard enough without being taken advantage of by predatory car dealerships! This is one of the largest Dealership groups in NC! I know I am probably wasting my time but whether you or they think this a safety issue just imagine you [XXX] are out driving and suddenly their only remotes malfunction! Since I cannot afford to replace a Second FOB I am at risk everytime I drive! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

      Incident Mar 24, 2026

    • Power trainFiled Mar 20, 2026

      The contact’s wife owns a 2021 Jeep Cherokee L. The contact was informed that the “Service 4WD” message was displayed. The vehicle was taken to the dealer to be diagnosed; however, the contact was not informed of which part had failed or needed to be replaced. The vehicle was not repaired because parts were not available to perform the repair. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was 75,700.

      Incident Sep 20, 2025

    • Steering, electrical system, air bagsFiled Mar 10, 2026

      I am reporting a failure of the Steering Column Control Module (SCCM) in my 2021 Jeep Grand Cherokee L Overland. The failure is manifesting as an error message saying "service transmission" and the code that it is throwing says that the paddle shifters are overheating. This component is identical to the modules currently under Safety Recall 36B (NHTSA 24V-199) and Equipment Recall 15B (NHTSA 24E-025). The manufacturer has admitted that these modules possess an internal weld defect that prevents the driver’s side airbag from deploying in the event of a crash. Despite the clear safety risk and the fact that this model year/body style (WL) is the primary population for this defect, the manufacturer (Stellantis/Jeep) refuses to cover the repair, stating my specific VIN is not "flagged" in their internal database. I am concerned that the scope of the existing recalls is too narrow and that my vehicle is currently being operated with a non-functional or unreliable driver's airbag system due to this known hardware defect. I am requesting an investigation into why 2021 Grand Cherokee L models with these exact symptoms are being excluded from the safety remedy.

      Incident Feb 27, 2026

    • SteeringFiled Mar 10, 2026

      After the vehicle was parked on my driveway overnight, I started driving and i got this Steering warning lights Service power steering messages Multiple electronic systems glitching at the same time I had to stop in the middle of the street because the steering wheel was super hard. I was not able to turn any way. after a few minutes I turned off the vehicle and called the dealership to see if there was anything I could do. A temporary fix after restarting the car happened and I was able to take it nd have it looked at, but they wanted to charge me $250 to do an inspection.

      Incident Mar 10, 2026

    • EngineFiled Feb 25, 2026

      I was driving my vehicle home after a nearby out of town errand. I was on US-95 between Potlatch ID and Moscow ID which is a very hilly, curvy 2-lane 60mph highway with little to no cell service. As I ascended my first big hill, my engine light came on flashing and the ride became noticeably bumpy. I could not call anyone for many miles yet, so I put on my safety hazards and continued driving, hoping to make it to town. With each hill my car became more unstable and seemed to be struggling to accelerate. Once I had cell service just outside of Moscow I called my husband to tell him what was happening, where I was at and proceeded to head to an auto repair shop. Once I drove into Moscow, my car was incredibly shaky and noisy and the engine seemed to struggle to stay engaged at stop lights. I brought it to Hive auto repair and they told me that my engine was misfiring, but that they would run a level 1 diagnostic that day. When they called with the results, they confirmed the following information: Scanned for DTCs and found P0301 - Cylinder 1 Misfire Detected. On this 3.6L engine, Cylinder 1 is located beneath the intake manifold, requiring intake removal for further access and testing.-- I continued to level 2 inspection and removal of the manifold which showed significant problems within the engine at Cylinder Head 1. There was oil intrusion and low compression, consistent with warping of the head. They said that this was a known issue with this engine on Stellantis vehicles because of an EGR valve on cylinder 1 2018/2022. Even though I had my Jeep regularly serviced at McGee Jeep in Barre VT, they never tested for this because it wasn't recommended or in the scheduled maintenance. But when I spoke with them they confirmed this is a known issue. I understand it is a severe, dangerous and expensive repair, but usually occurs after the warranty expires. I now have an unsafe, undriveable vehicle with a $14k repair pending.

      Incident Feb 17, 2026

    • Steering, electrical system, lane departureFiled Jan 15, 2026

      I experienced electrical issues that resulted in loss of steering and difficulty turning my 2021 Jeep Cherokee Laredo. The steering became very hard to turn, and warning lights were present. This created a safety concern because the vehicle was difficult to control. I took the vehicle to an authorized Jeep dealership in Midwest City, Oklahoma. The dealership diagnosed the issue as a fuse array and attempted a repair. The vehicle remained at the dealership for approximately five days. After the repair attempt, I was informed that the fuse blew and that the vehicle now requires replacement of the power steering assembly. I was unable to afford the additional repair. The vehicle was returned to me with the original steering problem unresolved and remains difficult or unsafe to operate. I am reporting this because the vehicle experienced loss of steering, a serious safety issue, and was returned unrepaired after a failed diagnosis and repair attempt. I am concerned about a potential safety defect involving the steering and electrical system.

      Incident Jan 13, 2026

    • Seat beltsFiled Jan 13, 2026

      The contact owns a 2021 Jeep Grand Cherokee L. The contact stated that while attempting to latch the front driver’s side seat belt, the seat belt buckle pretensioner failed to remain latched. The vehicle was taken to a local dealer, where it was diagnosed as needing a seat clasp replacement; however, parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 61,000.

      Incident Jan 7, 2026

    • Unknown or otherFiled Jan 11, 2026

      Backing out of the driveway after an evening of heavy rain, water started to leak from several places. Passengers side sun visor Rear passenger mic I am fearful this water leaking will cause unseen damage to side curtain air bags and electrical overhead components. This could also cause a serious distraction for the operator and cause an accident.

      Incident Jan 11, 2026

    • SteeringFiled Dec 15, 2025

      Started the vehicle and while pulling down the driveway the power steering suddenly went completely out. Warning lights began flashing and I was unable to steer vehicle. Stopped vehicle and turned off several times, however unable to overcome power steering loss, or reset warning lights. No other issues, considering the vehicle was just recently serviced for same complaint four weeks earlier and batteries replaced stemming from another recent issues with DTCS issues. Considering I was in a rural wooded area, I was forced to drive the vehicle home without power steering. I parked the vehicle waiting for appointment from dealer, and upon starting the vehicle, power steering returned, however a check engine fault light remained. The dealer found "many DTCS communication loss codes again", but stated nothing further they could do with the these factory defects at just 26,000 miles. I have all all documentation on these ongoing safety issues, with no help from Stellates.

      Incident Nov 9, 2025

    • Suspension, power train, electrical systemFiled Nov 18, 2025

      Started driving home and heard the vehicle making clinking noises. Then the service 4wd light came on. It slips in shifting almost like the vehicle shuts down for a sec and then comes back. When you are sitting the vehicle will randomly jerk forward even in park mode. Like the brake releases and then comes back. It's very unsafe and with it shifting the way it does the actuator is failing which in return will cause a very bad accident. This car can just shut down at any given moment.

      Incident Nov 3, 2025

    • Electrical system, forward collision avoidanceFiled Oct 21, 2025

      Randomly, and without warning, the instruments, gauges, and displays will switch to Italian along with cluster and radio display settings reverting to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable), pedestrian emergency brake (peb) lamp or forward collision warning (fcw) lamp turns on with no way to disable, units of measurement including speed, temperature, etc. change to metric and many other random settings change as well. ***This is clearly a dangerous situation because of all the functions and gauges that change, and the fact it is difficult if not impossible to recover from this due to the language of the setting menus, and the complexity of discovering and navigating through all these changes. The dealer charge me $300 diagnostic fee before resetting the software. Time goes by and it happens again. Dealer says there is nothing they can do and to wait for a software update from Stellantis, but none has come and it has been over a year. When this happens, I can change "some" of the settings back but some items cannot be reset like the FCA off lamp and paddle shifters. Back to the dealer I go for another $300 charge. Here is an example Jeep forum discussion, indicating many if not all vehicles are affected: https://www.jeepgarage.org/threads/forward-collision-warning-off-light-is-stuck-on.250301/#replies From personal experience, all of these issues started several years ago with an over the air software. This is a well known and widespread problem, and there is even a DOT Bulletin on the issue: dot.report Bulletins Because this is dangerous (for settings/gauges/units to no longer be useful while driving), and it occurs randomly, I strongly believe this issue should be a manufacturer recall. I am available for any needs."

      Incident Nov 1, 2024

    • Unknown or otherFiled Oct 19, 2025

      I think it is the lumbar support bag in the driver's seat. It has blown up and blown up and will not deflate, to the point it is SO uncomfortable to drive and the seat back has POPPED completely open. I have pictures. I have read in some online forums other Jeep owners with this scabies l exact model have had issues. Why isn't this a recall? Help! We should not have to bear the burden of the expense of this system malfunction. How we pool together to get this considered a recall that Jeep must repair?

      Incident Oct 3, 2025

    • SuspensionFiled Oct 19, 2025

      Dear Agency I have got big problem. I am writing to request urgent assistance regarding a serious safety issue with my Jeep Grand Cherokee 2021 (WL) L, imported by me (private) from the U.S. market to Poland. I have recently noticed on web recall site about a 4 recall but 2 of them are very serious campaign concerning the replacement and repair of the rear springs and second - control arm nuts. The campaign was not performed earlier in USA. My vehicle is affected by first issue — the right rear spring is dislodging, which has been confirmed by inspection in goverment cars controling station in Poland. I have already contacted two authorized Jeep service centers in Poznan, Poland: Jeep Service Złotniki, Obornicka 4 street [XXX] and Jeep Service, Świętego Michała Street 20 [XXX] , as well as I contacted Jeep Polska Headquarters. [XXX] Unfortunately, all of them informed me that they do not perform the recall repair, despite the fact that this defect poses a serious safety risk while driving. I recived information thad Jeep in USA do not pay for this recall and Jeep Polska do not perform any recall in POLAND for USA Cars. I could not imagine what it is possible. My car is dangerous for me and my family. I tried to contact Jeep Headquaters in USA without succes :( There are no email to contact recall office, only phonecall and I could not proceed it by my Polish phone number :( My vehicle details: VIN: [XXX] I kindly ask for your help in resolving this issue and ensuring that the recall repair can be performed. Please advise how I can proceed and where I can have this safety recall completed. Thank you very much for your attention and support. Best regards, [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

      Incident Oct 9, 2025

    • SeatsFiled Oct 14, 2025

      The driver side seat bolster inflates and deflates randomly while you are driving. Usually on the left side of the seat.

      Incident Oct 10, 2025

    • Steering, electrical systemFiled Oct 5, 2025

      There is a module that needs some sort of update I have power but my steering completely went out. All the lights in my dash came on, and my odometer started blinking. Ive read that newer models the 2023 edition also has this problem and has an open recall right now.

      Incident Oct 2, 2025

    • Vehicle speed controlFiled Sep 12, 2025

      3 DAYS AFTER PURCHASING MY USED VEHICLE THE "SERVICE TRANSMISSION" LIGHT TURNED ON FOR A FEW SECONDS. A FEW WEEKS LATER I NOTICED THAT THERE WAS A DELAY IN GEARS SHIFTING LIKE HARSH SHIFTING. I TOOK IT TO A JEEP DEALERSHIP AND THEY SAID THEY COULDN'T FIND ANYTHING WRONG WITH IT BECAUSE WHEN HOOKED UP TO THE COMPUTER IT WAS NOT THROWING A CODE. THE ISSUE CONTINUES WHERE THERES A DELAY IN SHIFTING, ONCE THE SHIFTING HAPPENS IT WILL ACCELERATE OR SLOW DOWN DRASTICALLY WHERE IT FEELS LIKE I AM SLAMMING ON THE BRAKES OR STEP ON THE ACCELERATOR. IT HAS BEEN TO THE DEALERSHIP SEVERAL TIMES WITH NO RESOLUTION, I HAVE TAKEN IT TO OTHER MECHANICS AND THEY REPLACED/ADDED A CLOCKSPRING ON MY REQUEST JUST TO SEE IF THAT WOULD FIX THE ISSUE FROM READING ONLINE THIS SEEMS TO BE AN ONGOING ISSUE FOR OTHER JEEP GRAND CHEROKEE L OWNERS.

      Incident Nov 9, 2024

    • SeatsCrashFiled Sep 12, 2025

      Drivers seat self inflate causing the seat belt to tighten mid drive . Causes severe back pain.

      Incident Aug 3, 2025

    • Electrical systemFiled Sep 7, 2025

      One day, I tried to start my vehicle using the push start button, and it fell off into a hole. There were no indications or warning signs that the button was loose or needed to be replaced. When I took my vehicle to the dealership where I originally purchased it for routine maintenance, they never mentioned that the button had worn out. If it were an emergency situation where I had to turn the vehicle off and the button had randomly fallen off, there would be no other way to turn the vehicle off or on.

      Incident Sep 3, 2025

NHTSA crash ratings

2021 Jeep Grand Cherokee L SUV RWD

Overall
Not Rated
Front crash
Not Rated
Side crash
Not Rated
Rollover
Not Rated

2021 Jeep Grand Cherokee L SUV 4WD

Overall
Not Rated
Front crash
Not Rated
Side crash
Not Rated
Rollover
Not Rated

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