2023 Jeep Grand Cherokee L

This is in regards to my 2023 Jeep Grand Cherokee L, the rear coil spring has detached from its position while the vehicle was in park. I had spoken to Mopar representative for concern of what i have read on their recall, the rep. had told me that my vehicle was already checked and completed on July of 2023. So i asked her why did the spring coil detached while in park if the issue was completed. same as other owners that has similar issues on the recall that i have read on complaints. can you please look into this as this could result in serious accident. there is a recall on this issue but my vehicle VIN # was not on the list of the recall. Thank you

Incident Aug 29, 2026

The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while driving 20 MPH, the headlight high beams failed to automatically activate as designed. The vehicle was taken to a local dealer where it was diagnosed, and the contact was informed that the automatic high/low beam activation system was inoperable. However, the vehicle was not repaired because the dealer was unable to repair the vehicle. The contact referenced NHTSA Campaign Number: 24V130000 (EXTERIOR LIGHTING, ELECTRICAL SYSTEM). The manufacturer was notified of the failure. The failure mileage was 40,000.

Incident Aug 1, 2025

Rear passenger side coil spring fell out. Vehicle was previously inspected and deemed not affected by the known coil spring recall by a CDJR service department. More recently deemed not included in the investigation looking into later ongoing issues. Currently the vehicle is in the possession of this service department awaiting parts and the Dealership is correcting or repairing via an extended warranty, also I will be paying my deductible with the warranty to complete the work.

Incident Aug 18, 2026

We were accelerating from a stop light and reached about 50 mph when the brakes activated and large red letters saying “BRAKE” were displayed on the drivers dash screen and an alarm sounded. The vehicle slowed rapidly and suddenly. Fortunately we were around no other traffic so there was no collision. There were no impediments on the roadway which might have reasonably caused the brakes to activate.

Incident Aug 19, 2026

The contact owns a 2023 Jeep Grand Cherokee L. The contact was informed by his daughter that the rear passenger’s side of the vehicle was low, and the ride height of the vehicle was not normal. The contact inspected under the vehicle and discovered that the rear passenger’s side suspension coil spring had detached from the vehicle. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The contact was informed that the vehicle was previously repaired under NHTSA Campaign Number: 26V051000 (SUSPENSION). No further information was available. The failure mileage was 71,000.

Incident Aug 1, 2026

The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while the vehicle was parked in the driveway, there was an abnormally loud metallic sound coming from the vehicle. Upon inspection, the contact discovered a spring sticking out of the middle of the rear end of the vehicle. The contact stated that there was a QR code attached to the coil spring with the part information. Upon further investigation, the contact discovered that the vehicle was serviced previously for the failure under NHTSA Campaign Number: 23V413000 (Suspension). The vehicle was then towed to the dealer, and the contact was informed that the vehicle would be covered under NHTSA Campaign Number: 26V051000 (Suspension); however, the contact later received a call that the vehicle was not covered under the recall. The manufacturer was not notified of the failure. The vehicle was not repaired and remained with the dealer. The failure mileage was unknown.

Incident Jul 26, 2026

The contact owns a 2023 Jeep Grand Cherokee L. While the contact’s husband was driving 70 MPH, there was an abnormally loud sound coming from the rear of the vehicle, and an unknown metal object detached and flew off the vehicle into the traffic behind the vehicle. The vehicle was pulled over and inspected, but there were no signs of the failure. The vehicle was towed to an independent mechanic, who diagnosed the vehicle and determined that the suspension coil had dislodged and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 33,000.

Incident Aug 8, 2026

The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while driving at an undisclosed speed, the front driver's seat independently went backward and forward. The vehicle was taken to the dealer where the vehicle was purchased. The vehicle was diagnosed with seat adjuster switch failure. The contact was informed that the front driver's seat adjuster switch needed to be replaced. The vehicle was in the process of being repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.

Incident Jul 30, 2026

The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while the vehicle was parked and occupied, the climate control was inoperable, and the odometer was flashing on the instrument panel. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed; however, the diagnostic result was unknown. The climate control module was reset, the connector to the climate control module was reset, the climate module was replaced, and the battery was replaced. The contact stated that the failure had occurred on several occasions. The manufacturer was not notified of the failure. The failure mileage was 41,000.

Incident Aug 3, 2026

The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while his wife was driving 20-25 MPH, the accelerator pedal became stuck, and the vehicle drove through a stop sign and intersection, swerving into a farm, and crashed into a pole in order to bring the vehicle to a stop. After removing her foot from the brake pedal, the vehicle suddenly accelerated. The contact stated that the air bag had not deployed. There were no injuries sustained. There were no warning lights illuminated. A Police report was filed. The vehicle was towed to a tow lot. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and suggested that the vehicle be towed to the dealer. A claim was filed with the insurance company. The failure mileage was approximately 45,000.

Incident Aug 6, 2026

I was driving on the NYS thru way with my family and my rear suspension coil came out while we were driving. The part was not rusted or looked defected. When I took it to the dealership they said a recall for this issue had been repaired in June of 2023 prior to me owning it. I purchased the vehicle on October of 2024. I called corporate and they said there is nothing they will do for me. I paid 500 to fix an issue that should have been completed properly. This is now a safety concern for me and I fear driving it will happen again.

Incident Jul 26, 2026

I am experiencing two serious issues with my Jeep that have raised significant safety concerns. First, the front passenger seat's lumbar bladder repeatedly inflates on its own, making the seat extremely uncomfortable and causing severe back pain for anyone sitting in it. I have been informed that this is a known issue affecting many Jeeps of this model. The dealership previously deflated the lumbar bladder under warranty, but now the problem has returned. I was told I must pay for the repair out of pocket because the previous deflation supposedly voided or disqualified the warranty coverage. I do not believe I should be responsible for paying to fix a recurring defect that was previously addressed under warranty. Second, the Electronic Brake System (EBS) warning light comes on randomly, and when it does, my vehicle unexpectedly slows down or comes to a stop. This creates an extremely dangerous situation while driving. I have been fortunate to avoid a collision so far, but I am very concerned for my safety and the safety of my four children, who regularly ride in the vehicle with me. I am requesting that these issues be thoroughly investigated and repaired at no cost to me, as they involve recurring defects and serious safety risks. I also request a written explanation of why my warranty claim for the recurring seat defect was denied after the dealership's previous repair.

Incident Jul 10, 2026

Right passenger side rear coil spring ejected from vehicle pull into parking space a loud booming sound from rear of vehicle

Incident Jul 25, 2026

The coil spring on the rear passenger side has become detached from my 2023 Jeep Grand Cherokee L Limited. I was unaware that it had happened when I started to drive and could hear something kind of bouncing around. When I got out of the vehicle to see what was going on, I could see that the rear of the car seemed unusually low. That is when I looked under and saw the spring dangling next to the tire. It could've caused a bad accident if it had gotten caught up in the tire or if it had completely detached and either hit another car or caused another car to hit it. The vehicle had a recall for this in 2023, before I owned it, and the status says "inspected" but not repaired. There was another recall early in 2026 for this same issue, but at this time, my vehicle is not part of that recall. However, it should be as this is a dangerous, scary issue that isn't immediately evident. I'm just grateful that I was in my neighborhood when it happened and not driving on the interstate at a high rate of speed, as there was nothing to indicate that it was imminently happening. It hasn't been inspected yet as it just happened but I will have it towed tomorrow to get inspected and repaired. It is underivable in its current condition.

Incident Jul 23, 2026

The starter/starter solenoid and related engine oil sealing have failed three times. Most recently on 6/18/2026, and previously in 2024 and 2025, the vehicle would not start: the dashboard illuminated but the engine would not crank. The engine then began smoking and a burning electrical smell entered the cabin. My wife and young child were in the vehicle. The vehicle was rendered completely inoperable and had to be towed each time. Safety risk: an engine that smokes and emits a burning electrical odor upon attempted starting presents a fire hazard to occupants. On the most recent occurrence the failure happened at a fuel station with my family present, over 1,000 miles from home, stranding us for seven days. Dealer confirmation: yes. On the two prior occasions a franchise dealer diagnosed a defective starter solenoid and replaced the starter. Both repairs failed and the identical failure recurred. On the most recent occurrence, a different franchise dealer found that a plug sealing an unused opening on the engine block was missing, allowing engine oil to spray onto and saturate the starter, destroying it. The starter and the plug were replaced. All failures were documented on dealer repair orders, which are available on request. Inspection: the vehicle has been inspected and repaired by franchise dealers on all three occasions. No police or insurance inspection. The manufacturer has been notified through its customer care department, which has open case records on this vehicle. Warning indicators: none. There were no warning lamps, messages, or symptoms prior to any of the three failures. The vehicle simply would not crank, followed by smoke and a burning electrical smell. This vehicle has spent approximately 60 days out of service since purchase and has had persistent electrical problems documented since 2023. Despite repeated dealer repairs the same failure mode continues to recur. I am reporting this as an unaddressed safety defect.

Incident Jun 18, 2026

The rear right coil spring and is available for inspection upon request. Spring failed while car was parked in driveway on flat ground, the car was driven with me and my 1 year old at highway speeds of 75mph. No warnings were displayed on dashboard. Never received an update of a recall and will not pull up when VIN is searched. Upon VIN search on MOPAR website original recall repair was done in 2023 which has failed. We did not know of this spring failure until arriving home and seeing it lie where I was parked. Earlier in the day a loud metal noise was heard but figured it came from passing traffic on highway. No one has inspected the vehicle yet, working on trying to get it towed since it is no longer safe to drive. Vehicles rear right tire is now pitched in at top towards rear wheel well. No warning or message was alerted to me.

Incident Jul 18, 2026

While driving, the vehicle displayed a "Service Shifter" warning with no prior warning lamps or symptoms. The transmission then dropped out of Drive into Neutral on its own while the vehicle was moving, causing it to roll before the vehicle automatically shifted itself into Park and applied the parking brake. The vehicle could be shifted back into Drive but repeatedly slipped out of gear into Neutral again within about a minute each time. After parking, the gear indicator display (P/R/N/D) stopped illuminating entirely and has not returned. The vehicle is now unresponsive to the rotary shifter and is stuck in Park with no way to shift into any gear. This failure matches the description of open recall 30D (shifter module software defect causing loss of transmission gear position display), though my vehicle was not part of the currently identified population when checked against the VIN lookup. The vehicle is currently undriveable and has not yet been inspected by a dealer or independent shop.

Incident Jul 15, 2026

The rear passenger side suspension coil fell out of my car in my driveway at less then 2 mph. The spring and rubber piece holding the spring in both fell to the ground with no damage done. The vehicle was towed to a jeep dealership where they confirmed there was no damage to any part of the vehicle, and it just fell out with no explanation. The dealer insists that we cannot reinstall the same sping, even though there is no damage to the vehicle or spring. If this would have happened at highway speeds, it could have been very dangerous for me or others around me. The dealer is currently making the repairs, but at my cost. There is currently a recall for this exact issue for my make/model/trim but for vehicles produced earlier in the year of 2023 (my vehicle is not covered). There was no warning lamps, messages or any symptoms of any failure prior to the spring falling from the vehicle.

Incident Jul 3, 2026

Rear passenger coil spring popped out and became lodged in the tire while driving. We were driving on the Whitestone expressway and the car came to a resisted halt. This could have caused severe injury if I had not been in the lane and came to a slowdown to allow a car to merge in front of me. The highway traffic patrol man dislodged the fully intact coil from between the tire and tire well. There were no warning lamps, indicators, signs or symptoms. Initially I thought the tire popped which was strange as there was no pot holes or obstructions in the road.

Incident Jul 1, 2026

My 2023 Jeep Grand Cherokee L Limited has had an issue since I purchased it in March 2024 that has a loud booming sound that comes out of the speakers when you turn it on. It exceeds 70 dBA when it happens and causes me ear pain. My dealer has reported it numerous times and it is known to Jeep but they still have not come up with a fix. You can see this issue documented in a reddit post: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Incident Jun 29, 2026

Right rear coil fell off vehicle during motion.

Incident Jun 11, 2026

My 2023 Jeep has had 2 recalls for rear suspension coil popping out while driving was inspected per manufacturer guidelines on 11/20/2025, approximately 7 months on 6/5/2026, after they “repaired” second recall for rear coil spring, the coil spring popped out when I was driving down the road. Took car to the dealership the vehicle has approximately 37,000 miles manufacturer claims since it was covered under the recall and “fixed” that I would have to pay 40% of the cost while they pay 60%. Manufacturer refuses to pay for repairs when this has been an ongoing issue. No warning lights came on the dash when this occurred. Made multiple attempts to contact manufacturer and was told that I would have to write a letter to the corporate office with my issue. The vehicle is still at the dealership awaiting repairs for this issue and currently has an active recall listed for the airbags.

Incident Jun 5, 2026

I picked up my wife from the airport and I’m on 76 going home. As I am driving about to switch lanes I hear a pop, so I am thinking that I got a flat tire. As I pull over I check all my tires nothing is flat. I look under my car and I see that my rear suspension spring on the right side of my tire is hanging down. Now I am waiting for a tow, so I can take it back to the dealer.

Incident Jun 12, 2026

The contact owns a 2023 Jeep Grand Cherokee L. The contact received a recall notification for NHTSA Campaign Number: 26V328000 (Air Bags). The dealer was contacted but declined to complete the recall repair because the vehicle was not routinely serviced at their location. The manufacturer was not contacted. The contact had not experienced a failure.

Incident Jun 8, 2026

The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while activating the defogger, the defogger operated for a short while before deactivating and shutting off. The failure occurred intermittently. The contact received an email associated with NHTSA Campaign Number: 25V430000 (VISIBILITY); which was like the failure listed in the recall. The dealer was contacted, and it was confirmed that the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was informed, and a case was opened. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 67,000.

Incident Nov 5, 2025

The contact owns a 2023 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the contact noticed an abnormal loud sound. The contact stated that the rear coil spring detached and fell off. In addition, the contact stated that the failure occurred while the contact was entering the contact's residential driveway. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure but provided no assistance. The contact was informed that the recall, NHTSA Campaign Number: 26V051000 (Suspension) was completed on the VIN, September 2023. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 66,000.

Incident May 18, 2026

The contact owns a 2023 Jeep Grand Cherokee L. The contact stated while driving 75 MPH occupied with his family in the vehicle, The contact could hear a banging noise coming from the sunroof. The contact mention he pulled over exited the vehicle and he discovered it was shattered. The contact mention she called her insurance company. A dealer was contacted. The vehicle was taken to the dealer where they offered no assistance. The vehicle was not repaired however the dealer is in process of ordering the part to repair the vehicle. The manufacturer was notified of the failure, and they transferred the contact to the dealership. The approximate failure mileage was 71,000.

Incident May 2, 2026

There have been many components and issues that were and were attempted to be repaired. The vehicle is available for any inspection needed. I am afraid to drive the vehicle. My safety, my family’s safety and everyone around us front behind it doesn’t matter everyone is at risk. The vehicle for no reason at all just stopped. A very intense and.violent stop then the automatic braking and pedestrian warnings alerts came off. The vehicle did NOT come to a slow stop it felt like we hit into a brick wall. The dealership is never able to recreate or fix anything. Doubt they even try. They don’t put much effort into trying to recreate the issue.

Incident Mar 7, 2026

The right rear coil spring on my 2023 Jeep Grand Cherokee dislodged and ejected from its mounted position while the vehicle was parked. The spring did not break; it came out intact. This vehicle previously had Recall 64A performed to address a rear coil spring-related safety issue. The recall had already been completed prior to this incident and marked as “complete” The failure occurred after the recall remedy, indicating a potential improper repair or incomplete resolution of the defect. The fact that the spring ejected while the vehicle was stationary raises serious concerns about improper installation or inadequate retention of the component. This presents a significant safety hazard, as the same failure could occur while driving and lead to loss of control. The incident also caused (or may have caused) damage to surrounding suspension components, which are currently being inspected. This complaint is being submitted as a recall remedy failure involving a safety-critical component. Additional details: Vehicle was parked at the time of failure No prior warning before the incident Spring dislodged intact (no fracture) I request that this issue be investigated as a failed recall repair.

Incident Apr 14, 2026

Vehicle has experienced repeated electrical system failures affecting engine operation, safety systems, and interior electronics from April 2025 through April 2026. Details: April 2025 (under warranty): Vehicle lost power and died. Dealership replaced batteries. December 2025: While driving, multiple warning lights (check engine, blind spot, lane departure, forward collision, accident avoidance) flashed repeatedly. Battery died and was replaced by AAA. Vehicle taken to dealership due to safety concerns; dealership found no issues. March 2026: Same warnings occurred again while driving. Vehicle lost all power while stopped at a red light. Hazard lights did not work. Gear selector knob rotated freely and could not be put in park. After opening the hood, vehicle restarted but windows, powered seats, and infotainment stopped working. Dealership replaced fuse array. April 2026 (3 weeks later): Vehicle would not start. After accessing battery under passenger seat, vehicle turned on with alarm and lights flashing. Same warning lights reappeared while driving. Interior electronics (windows, seats, infotainment) remained non-functional. Safety Risk: Complete loss of power in traffic, inability to use hazard lights, failure of driver-assistance safety systems, and inability to shift into park create significant risk of crash or injury. Inspection/Repair: Vehicle inspected multiple times by dealership and AAA. Batteries and fuse array replaced. Issue persists and root cause is UNKNOWN. Warning Signs: Repeated warning lights prior to failures, including check engine and multiple safety system alerts.

Incident Mar 12, 2026

On [XXX], while driving my 2023 Jeep Grand Cherokee L on the [XXX] , at approximately 65 mph, a ring (like a washer) detached from the brake pedal. This caused the vehicle to suddenly lose braking capability. Right after I attempted to brake the vehicle on the highway, the ABS light, brake assistance light, braking distance automatic light, and traction control lights all illuminated on the dashboard, and the vehicle required immediate assistance. The brake pedal did not respond normally to pressure. I had to downshift rapidly to slow down and exit the freeway safely. Once in a safer area, I was finally able to stop the vehicle by applying a lot of pressure to the pedal. This dangerous failure put myself and other drivers at serious risk of an accident. Due to the severity of the issue, I immediately called a tow truck and had the vehicle taken to the authorized Jeep dealership in Tustin for repairs. I had previously experienced another major repair (rear axle joint binding) that took approximately 64 days when the vehicle had around 30,000 miles. The current incident occurred at approximately 52,000 miles. I reported this safety issue to Jeep Customer Service and received Reference Number [XXX]. This is a serious safety defect involving the brake system that could have caused a crash on the highway. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Incident Mar 25, 2026

The contact’s wife owns a 2023 Jeep Grand Cherokee L. The contact stated that while driving at an undisclosed speed, an air bag message was displayed. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 36,000.

Incident Mar 13, 2026

Traveling at about 10-15 mph through a parking lot looking for a place to park. When 3 pedestrians crossed in front of my Jeep causing the Jeep to violently and abruptly stop. This violent and unexpected stop caused me to be thrown forward and then back which immediately caused a bruise and swelling in my chest and the left side of my neck and shoulder immediately hurting which got and continues to get progressively worse. The Jeep stopped instantly prohibiting me to react to the stop. The Jeep just stopped it didn’t slow down to stop it just stopped. It truly was a violent stop.

Incident Mar 7, 2026

I rented this car from Fox Rental Cars at Seatac Airpot between 2/18/26 and returned 2/23/26. While in the AUTO setting for headlights, the high beams suddenly shut off and quick working. Then the tail lights quit working. I did not know the tail lights were inoperable until I was pulled over. When I shut off the vehicle and turned it back on, the tail lights came back on and I was released without a ticket. Then I got pulled over again on the 21st about a mile from my family home. The tail lights did not turn back on at all but the officer allowed my brother in law to come follow the vehicle home since I was so close. I ended up only driving the car during daytime hours. When I called the customer service line, I could not understand a word the person was saying so I gave up and decided to just drive during daylight hours for safety. When I reached out to Fox management, I was told there were no issues with inoperable tail lights or high beams even though when I checked the vehicle back in, the attendant noted on an incident ticket that the tailights were not working. He did not note the high beams not working on the ticket but they were still inoperable at the time of drop off. If this rental car company rents this vehicle to anyone else, someone could be killed. I asked them for a refund and they denied it based on them saying there was no issues. I not only reported this for a refund but SAFETY reasons so the next driver of the car doesn't get hurt. They clearly never inspected the issue any further if they say the tailights and high beams work. They did not work. I have included my rental invoice, incident ticket provided by FOX rental return attendant, vehicle information sheet, and email from management at Fox stating there were no issues because she didn't want to give me a refund.

Incident Feb 18, 2026

6/24/24 I took my dog to the vet. On the way home the compartment door open while we’re driving. I did pull over on the parking lot to close the door. The thing is, the button to open and close the door on the back side is easily accessible. My guess my dog accidentally press it that’s why it happens. Luckily no dog or person is harmed. I think it needs to be investigated to see if recall is warranted as there’s safety issue in my opinion.

Incident Jun 24, 2024

My passenger coil spring fell out while coming out of my driveway and could of seriously hurt someone else or myself it fell out while I was driving. Chrysler wanted to charge us an arm and a leg to put it back in, so I put it back in myself.

Incident Aug 27, 2025

Driving down a two lane road at 40mph, heard a loud noise and felt back right passenger side drop slightly. Driver noticed spring fly through air into grassy area and immediately stopped the vehicle to assess the incident.

Incident Feb 19, 2026

From the beginning of ownership, this vehicle has experienced repeated infotainment and system failures that directly impact driver safety, including: The infotainment screen pixelating, freezing, and restarting while the vehicle is in motion A documented incident where the system emitted a loud noise for over 30 seconds before restarting Screen restarts while backing up, preventing the rearview camera from displaying System restarts during active phone calls and GPS navigation The issue occurring regardless of device type, after testing multiple Android and Apple phones Most critically, during a recent incident while driving, the screen restarted and the transmission unexpectedly shifted into manual mode These failures are consistent, repeatable, and documented through photos and video evidence, which I have provided to the dealership. Despite this, I have repeatedly been told that “no issues were found,” even though the problems persist and continue to worsen. A vehicle system restarting while driving—especially when it disables safety features like the rear camera or affects drivetrain behavior—constitutes a serious safety hazard. I no longer feel safe operating this vehicle, and my confidence in its reliability has been completely undermined.

Incident Nov 7, 2025

Vehicle continuously has a problem with the alignment and tow link issues suspension problems that cause the vehicle to go out of alignment often. This is a continuing problem that has me going in for repairs more often than I should have to over the last 2 years. Many repairs for the same problem.

Incident Jan 29, 2026

The power liftgate would start to close unexpectedly. At first, we would hit the button and it would stop closing, but this did not stop it recently and the door did not stop closing. If I had not been a 200lb man, it would have killed me. I had to force the door up to stop it and broke the piston. Had I been smaller, I don’t know what would have happened. My neck and back were injured from the force of it attempting to close on me without stopping

Incident Dec 22, 2025