2011 Lexus Is350c

2011 Lexus IS350C C RWD

Overall

Not Rated

Front Crash

Not Rated

Side Crash

Not Rated

Rollover

Not Rated

VISIBILITY/WIPER

The dashboard is defective in that it melts when exposed to heat and becomes sticky. Although initially it started off as a cosmetic issue, the melting of the dashboard causes it to be very glossy to the point where it reflects onto the front windshield and creates a blind spot on the front windshield when driving. This poses an immediate safety hazard when driving as it's sometimes difficult to see objects that are right in front of the car while driving. The defective dashboard has been confirmed by the dealer and manufacturer. Although the manufacturer issued a customer support program to replace the dashboard, it was not a mandatory recall and the support program has since expired. Additionally, the support program initially described the malfunction as only a cosmetic issue. However, over time, this cosmetic issue has started to impact drivability in certain conditions while putting the driver and others at risk.

ENGINE

Valley Plate Leak. The Valley Plate Leaks are notorious on this vehicle. There have been several forums about it.

AIR BAGS

TAKATA AIRBAG HAS BEEN RECALLED FOR THIS MODEL. ATTEMPTS HAVE BEEN MADE TO CONTACT VIA INSTRUCTIONS ON RECALL LETTER FROM MANUFACTURER. WAS INFORMED SOMEONE WOULD BE OUT TO REPAIR IT AND NO ONE SHOWED UP.

STEERING

FIRST STARTED WITH STEERING GETTING STUCK A BIT WHILE CHANGING LANES NOW THE ELECTRIC RACK AND PINION MAKES NOISE STEERING LEFT AND RIGHT WHILE PARKING IN AND OUT ALSO WHILE DRIVING.

POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM

FUEL IS NOT DELIVERED TO FIRING CHAMBER DUE TO FAILURE OF FUEL PRESSURE SENSOR. THIS WILL CAUSE ENGINE TO SHUT OFF WHEN ON THE ROAD. NO OBD-II CODE IS PRESENT SINCE THE FAILURE OF THE FUEL PRESSURE SENSOR WILL PUT THE CAR IN PROTECTED MODE, NO CODE CAN BE READ. WHEN ENGINE IS SHUT OFF, IT WILL HAVE NO POWER TO STEERING OR BRAKE SYSTEM, PUT DRIVER IN A VERY DANGEROUS SITUATION. I WAS LUCKY ENOUGH TO FIND OUT AFTER ARRIVING HOME. THE PROBLEM APPEARED THE NEXT MORNING.

STRUCTURE,SEATS

THE DOOR PANELS AND DASH BOARD GETS STICKY AND MELT OVER THE YEARS AND THE SEATS STARTS TO TEAR AND BECOME LOOSE

AIR BAGS

TAKATA RECALL - MY CAR IS SUPPOSEDLY AFFECTED BY THE RECALL, BUT THE RECALL WILL NOT ACTUALLY SHOW UP IN THE SYSTEM- IT SOUNDS LIKE IT ONLY HAPPENS IN 2019 - WHICH IS GREATER THAN 6 YEARS AFTER THE CAR WAS PUT IN SERVICE. I AM CONCERNED ABOUT THE SAFETY OF MY PASSENGERS AND LOSS OF VALUE TO THE CAR. ADDITIONALLY, THE CAR IS CURRENTLY IN PA BUT WILL BE MOVING TO WARMER WEATHER CLIMATE AND THIS WILL CAUSE THE DEGRADATION TO HAPPEN MORE RAPIDLY. LEXUS REPORTS THERE ARE NO ISSUES, WHICH IS NOT TRUE ACCORDING TO THEIR OWN WEBSITE.

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LEXUS IS 350C. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED LEXUS OF SACRAMENTO (2600 FULTON AVE, SACRAMENTO, CA 95821, PHONE NUMBER: (916) 485-3987) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

AIR BAGS

TL* THE CONTACT OWNS A 2011 LEXUS IS 350C. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LEXUS OF PLEASANTON (4345 ROSEWOOD DRIVE, PLEASANTON, CA 94588) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE PARTS WOULD BECOME AVAILABLE IN SEPTEMBER OF 2017. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

AIR BAGS

TAKATA RECALL - ON THE WEBPAGE HTTPS://WWW.NHTSA.GOV/RECALL-SPOTLIGHT/TAKATA-AIR-BAGS, THE 2011 LEXUS IS250 AWD IS SHOWN TO BE INCLUDED IN THE TAKATA AIRBAG RECALL, HOWEVER WHEN SEARCHING BY THE VIN, NO RECALLS ARE SPECIFIED. I HAVE NOT RECEIVED ANY RECALL INFORMATION FROM LEXUS. PLEASE ADVISE IF THE CAR IS INCLUDED ACTUALLY INCLUDED IN THE RECALL. THANK YOU.