2016 Mazda Cx-3

2016 Mazda CX-3 SUV FWD

Overall

★★★★★

Front Crash

★★★★★

Side Crash

★★★★★

Rollover

★★★★☆

2016 Mazda CX-3 SUV AWD

Overall

★★★★★

Front Crash

★★★★★

Side Crash

★★★★★

Rollover

★★★★☆

STRUCTURE:BODY:HATCHBACK/LIFTGATE

Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.

Campaign: 16V644000

STEERING

Mazda North American Operations (Mazda) is recalling certain model year 2016 CX-3 vehicles manufactured June 1, 2015, to December 2, 2015, 2013-2014 Mazda2 vehicles manufactured July 3, 2013, to August 8, 2014, 2014-2016 CX-5 vehicles manufactured January 19, 2013, to December 2, 2015, and 2013-2015 CX-9 vehicles manufactured December 6, 2012, to July 31, 2015. The lower mounting nuts and bolts that attach the front strut assembly to the steering knuckle may loosen, allowing the steering knuckle to separate.

Campaign: 16V203000

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Mazda North American Operations (Mazda) is recalling certain 2014-2018 Mazda3 and 2016-2021 CX-3 vehicles. The rearview camera image may not display properly by showing a flickering or distorted image.

Campaign: 23V487000

UNKNOWN OR OTHER

It’s a safety risk with this car. The converter burns super fast, causing issues that seem like it’s related to transmission or alternator.

FUEL/PROPULSION SYSTEM

While driving on the highway on a posted 65mph, the fuel remaining on the vehicle was posted at 1/4, approx. 75miles remaining. The vehicle abruptly stalled and I managed to pull over on the side of the road. The vehicle then refused to start again. Had to bring it to a fuel station and refueled leading to the vehicle starting again. Dealership diagnosed a bad fuel pump and fuel rail.

BACK OVER PREVENTION

The contact owns a 2016 Mazda CX-3. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

BACK OVER PREVENTION

The contact owns a 2016 Mazda CX-3. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rearview camera image was distorted on several occasions, and was black on other occasions. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 45,000. VIN tool confirms parts not available.

BACK OVER PREVENTION

The contact owns a 2016 Mazda CX-3. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

ELECTRICAL SYSTEM,BACK OVER PREVENTION

What component or system failed or malfunctioned, and is it available for inspection upon request? Rear view camera and speedometer How was your safety or the safety of others put at risk? Rear view camera restarts and flickers so seeing behind while in reverse is dangerous. The electrical component issues have bled over to the digital speedometer, making it difficult to see the speed at which you are driving. Has the problem been reproduced or confirmed by a dealer or independent service center? Unknown Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Unknown Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No

ENGINE

My recent experience with the service at Putnam Mazda was extremely disappointing and frustrating. What should have been a routine visit turned into a distressing ordeal. My car suddenly died on the freeway without warning lights, prompting me to bring it in for servicing. Initially, I appreciated being offered a loaner car. However, subsequent communication regarding the repair was inadequate and concerning. I received an email stating the necessary part wouldn't be available until July and was abruptly instructed to return the loaner car immediately, with no consideration for my circumstances. This lack of empathy was shocking, especially as a loyal Mazda customer. Furthermore, I experienced racial and gender profiling throughout the ordeal. Instead of addressing my concerns, I was met with aggression and threats of police involvement, making me feel targeted and discriminated against. When I questioned this response, I was told my email was "direct," justifying the aggression. Additionally, the loaner agreement lacked an expiration date. Despite being assured they would provide a grace period if needed, I was demanded to return the car immediately, with false claims about the agreement. This manipulation, gaslighting, and harassment are not only unethical but also against the law. To exacerbate matters, safety concerns with my vehicle were brushed aside. Despite my car having a non-working engine, the dealership suggested I drive it off the lot. This reckless recommendation not only endangered my safety but also the safety of others on the road. Despite repeatedly expressing these safety concerns, the dealership did nothing to address them. Responding to a concerned customer with threats of police involvement is never justified. Instead of addressing my concerns, I was met with aggression and threats. They threatened to report the car stolen and demanded I drive my car without a working engine. This behavior was unwarranted and left me feeling insulted and degrad

EXTERIOR LIGHTING

THE HEADLIGHTS HAVE CONTAINED MOISTURE FOR THE LAST 4 YEARS, CAUSING DIFFUSED, DIMMED VISIBILITY AT NIGHT...VERY DANGEROUS. ALSO, CONCERNED THAT ELECTRICAL MAY BE AFFECTED EVENTUALLY.... Mazda still will not recall and repair?? on fixed income, to pricey for me to repair!

UNKNOWN OR OTHER

The infotainment center has a mind of its own. It's going berserk. Others have said that it is like a ghost is taking over control. When in park, or at a stop light, I have no control over the screen. It changes channels, or calls random people (If I have my phone connected via bluetooth.) This doesn't happen when in drive, above a certain speed. (Mazda has the infotainment set for the touchscreen to not function above a certain speed.) This is a safety issue because it is distracting. I have contacted Mazda and they currently are refusing to pay for the replacement.

BACK OVER PREVENTION

The contact owns a 2016 Mazda CX-3. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention). The contact stated that while in reverse (R), the back over prevention camera flickered. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000.