2019 Mercedes-Benz Gt Class

2019 Mercedes-Benz GT Class 4 DR 4WD

Overall

Not Rated

Front Crash

Not Rated

Side Crash

Not Rated

Rollover

Not Rated

2019 Mercedes-Benz GT Class 2 DR RWD

Overall

Not Rated

Front Crash

Not Rated

Side Crash

Not Rated

Rollover

Not Rated

ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM

Recall 2024100002 for my 2019 Mercedes-AMG GT 53 is listed as “Completed” in the manufacturer’s system, but the dealer’s service record from November 2024 clearly states that the recall part was on backorder and the repair was not performed. There is no later record of the recall ever being completed. After the recall was marked “Completed,” multiple paid repairs were performed in the same system, including extensive electrical and engine-related work, totaling several thousand dollars. Warning messages and check-engine lights continued to appear, and the underlying issue was never properly resolved. The dealer repeatedly cleared fault codes and performed symptom-based repairs without identifying or correcting the cause. In 2025, the dealer also presented a very high repair estimate related to the same components affected by the recall. This raises concerns that safety-related repairs may have been converted into paid work while the recall remained incomplete. The vehicle was also marked “Disabled” by the dealer, even though it remained drivable. Release of the vehicle was delayed without a clear explanation. The dealer has not provided any confirmation that the recall was actually performed. The manufacturer acknowledged receiving my concern and forwarded it to the dealer, but no one has responded for several weeks. The unresolved status of this recall and the repeated issues affecting the electrical, engine, and propulsion systems raise concerns of a safety defect and possible recall non-compliance. I am requesting that NHTSA review the recall completion status and investigate whether the required safety remedy was performed correctly or reported inaccurately.

SERVICE BRAKES

HAND BRAKE STICKS ON AND WONT RELEASE

STEERING

The steering column sticks in the up position. The electric motor will not move up or down. Not being able to correctly adjust the height of the steering column is a safety issue.

EXTERIOR LIGHTING

Unable to read onboard computer screen in daylight conditions. The dimmer switch does not change the light setting on the computer screen, but does change the lighting illumination on the tach and speedometer. The computer screen has come on bright a few times in the past year, but only for less than a minute. It then goes back to the dim setting. This has been checked by two MB dealers who have said that “this is the way it is.” I know that isn’t right as the the computer screen has illuminated a few times to bright so it can be read in daylight conditions. I am unable to view the computer screen in daylight conditions, so unable to tell if cruise control is on or off and what speed it is set at. There are many other functions on the screen that can not be read. This includes outside temperature, time, active systems and fault notifications, to name a few. While driving, I try to read what’s on the screen which takes my attention away from driving. I would call this a safety issue. Based on internet search, I am not the only one with this problem on a 2019 Sprinter. MB knows of this problem, but will not fix it.

WHEELS

The contact owns a 2019 Mercedes-Benz GT53. The contact stated while driving 55 mph, the rear driver's side center wheel hub detached without warning. The contact called the local dealer however, the vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The approximate failure mileage was 13,000. The VIN was not available.