2014 Ram Promaster

Chrysler (FCA US LLC) is recalling certain 2014-2017 Ram ProMaster vehicles. The sun visor, dashboard labels, and owner's manuals incorrectly state that the vehicles are equipped with frontal driver and passenger advanced air bags when they are not. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."

Chrysler (FCA US LLC) is recalling certain model year 2014-2016 RAM ProMaster vehicles manufactured July 24, 2015, to February 15, 2016, and 2015-2016 ProMaster City vehicles manufactured August 15, 2014, to February 1, 2016. The Trailer Tow Lighting Control Module may have a software error on the affected vehicles and can prevent illumination of the trailer brake lights during brake actuation. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Assoc. Equipment."

Chrysler (FCA US LLC) is recalling certain RAM ProMaster Trailer Light Modules, part number 68229650AB. These accessory modules were sold for installation on RAM ProMaster and ProMaster City vehicles. The Trailer Tow Lighting Control Module may have a software error on the affected vehicles and can prevent illumination of the trailer brake lights during brake actuation. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Assoc. Equipment."

Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Ram ProMaster vehicles manufactured April 23, 2013, to August 22, 2014. In the affected vehicles, the Tire Pressure Monitoring System (TPMS) may fail to learn the locations of the individual sensors while the vehicle is being driven. As a result, the low tire pressure warning light will illuminate, despite the the tire pressures being within specification. Should one of the tires lose air pressure, the driver would not be notified of the change in air pressure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard No. 138, "Tire Pressure Monitoring Systems."

Chrysler Group LLC (Chrysler) is recalling all model year 2014 Ram ProMaster vans manufactured July 1, 2013, to August 26, 2014. The affected vehicles may have been manufactured with head restraints that exceed the maximum backset measurement limit of 55mm. As such, these vehicles fail to comply with the requirements of the Federal Motor Vehicle Safety Standard No. 202a, "Head Restraints."

Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Ram ProMaster vehicles manufactured April 23, 2013 to May 22, 2014. The affected vehicles may experience circuit corrosion from water intrusion around the in-floor battery cover and door footwell trim.

Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Ram ProMaster vehicles manufactured July 1, 2013, through November 15, 2013. During manufacturing, a tool may have damaged one of the brake hoses which may result in a leakage of brake fluid from the brake hose.

Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Ram ProMaster vehicles manufactured July 1, 2013, through December 10, 2013. In the affected vehicles, if the accelerator pedal is pushed downward at a certain angle, the pedal may get stuck in the wide open throttle position due to interference with the accelerator pedal stopper.

The contact owns a 2014 Ram 1500 Promaster. The contact stated that the oil cooler filter failed and caused coolant to mix with the engine oil. The vehicle was taken to an unknown dealer but was not repaired. The manufacturer was not contacted or notified of the failure. The approximate failure mileage was 118,000.

Incident May 26, 2021

WAS DRIVING DOWN A NEIGHBORHOOD STREET AND STOPPED TO BACK INTO A DRIVEWAY WHEN I PUT THE VEHICLE IN REVERSE THE TRANSMISSION HOUSING BRACKET THAT HAS FOUR BOLTS HOLDING THE ENGINE AND TRANSMISSION BROKE OFF. LEAVING MY TRANSMISSION JUST INCHES FROM THE GROUND. THIS IS NOT SUPPOSED TO HAPPEN. THERE IS NO DESIGN TO CATCH OR HOLD THE TRANSMISSION IN ITS PLACE. I AM VERY BLESSED THAT THIS HAPPENED IN THE NEIGHBORHOOD AND NOT ON THE HIGHWAY, THERE COULD'VE BEEN QUITE A BIT OF DAMAGE TO MY VEHICLE AND POSSIBLY OTHERS.

Incident Apr 14, 2021

MY PASSENGER SIDE MIRROR IS BEING FOLDED IN BY THE WIND AT 60 MILES PER HOUR. THIS IS EXTREMELY DANGEROUS AS THIS IS A CARGO VAN AND THERE ARE NO WINDOWS TO SEE IF ANYONE IS BESIDE ME. I CANNOT CHANGE LANES SAFELY WITHOUT THAT MIRROR WORKING PROPERLY. I BELIEVE THE ISSUE IS WITH THE MOTOR THAT FOLDS THE WINDOW IN MALFUNCTIONING. I HAVE OWNED THREE SEPARATE RAM PROMASTERS AND THIS IS THE THIRD VEHICLE THIS HAS HAPPENED. THIS IS EXTREMELY UNSAFE AND SHOULD BE RECALLED ASAP.

Incident Dec 2, 2020

ON JANUARY 23, 2020 RAM ISSUED A RECALL FOR A FAULTY TRANSMISSION SHIFTER CABLE FOR THE PROMASTER. AS OF TODAY, NEARLY 6 MONTHS LATER, THE PARTS ARE STILL NOT AVAILABLE TO FIX THE ISSUE. REPEATED CALLS TO THE DEALERSHIP HAS INDICATED THIS IS A NATIONWIDE PROBLEM AND THEY SAID IT WOULD LIKELY BE SEVERAL MORE MONTHS AT THE EARLIEST BEFORE THEY HAVE THE PARTS IN STOCK. THE MOPAR RECALL WEBSITE INDICATES PARTS ARE AVAILABLE BUT THIS IS CLEARLY NOT TRUE. WHAT IS THE POINT OF HAVING A SAFETY RECALL IF IT'S NOT POSSIBLE TO FIX IT? *TR

Incident Jun 16, 2020

HEAD LAMPS BULBS CONTINOUSLY SUDDENLY BURN OUT. SAFETY ISSUE, AS DRIVING DURING DARK HOURS, AND SUDDENLY HAVE NO HEAD LIGHTS. HAVE REPLACED THEM 6 TIMES IN 4 MONTHS. ANOTHER OWNER OF SAME VEHICLE APPROACHED US AND ASK IF WE HAD PROBLEMS WITH HEAD LIGHTS. HE REPLIED HE HAS REPLACED HIS EIGHTEEN TIMES ALREADY.

Incident Jan 26, 2020

MY 2014 RAM PROMASTER TRAVATO WITH 38923 MILES WAS LEAKING POWER STEERING FLUID FROM 2 HOSES THAT GO FROM POWER STEERING UNIT TO AN OIL COOLER IN FRONT OF THE RADIATOR. THIS SEEMED LIKE AN UNUSUALLY SHORT PERIOD OF TIME/MILES TO EXPERIENCE THIS SORT OF FAILURE AND POSSIBLY A DANGEROUS SITUATION, INVOLVING OF A LOSS OF POWER STEERING, SITUATION. THIS WAS CAUGHT BY SEEING POWER STEERING FLUID ON PAVEMENT WHEN BACKING VEHICLE. REPAIR COST WAS $854.39 ON 12/12/2019.

Incident Dec 12, 2019

TL* THE CONTACT OWNS A 2014 RAM PROMASTER. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHIFTED INTO NEUTRAL INDEPENDENTLY. THE CONTACT STATED THAT THE "SHIFT TO NEUTRAL AND BACK TO DRIVE" WARNING MESSAGE ILLUMINATED. THE CONTACT ALSO STATED THAT THE CHECK ENGINE AND TRANSMISSION WARNING INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO COAST OFF THE ROADWAY. ON SOME OCCASIONS, SHIFTING THE VEHICLE INTO NEUTRAL AND BACK INTO DRIVE FAILED TO REMEDY THE FAILURE. THE VEHICLE WAS TAKEN TO ROBERT LOEHR CHRYSLER DODGE JEEP RAM SRT AND FIAT (567 E MAIN ST, CARTERSVILLE, GA 30121, (770) 382-5885) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE OR RETRIEVE A FAULT CODE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 68044969. THE APPROXIMATE FAILURE MILEAGE WAS 99,999.

Incident Sep 15, 2019

TL* THE CONTACT OWNS A 2014 RAM PROMASTER. WHILE DRIVING AT AN UNKNOWN SPEED, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO STOP THE VEHICLE. THE CONTACT MENTIONED THAT ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT WAS UNAWARE OF ANY INJURIES SUSTAINED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS HAVING ELECTRICAL FAILURES. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO GREENWAY DODGE CHRYSLER JEEP RAM (9051 E COLONIAL DR, ORLANDO, FL 32817, (407) 347-4929) WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 86,000.

Incident Jun 1, 2019

MR. [XXX] (DRIVER) WAS DRIVING A DODGE PRO VAN DOWNHILL, AND PRESSED ON THE BRAKE PEDAL. THE PEDAL SNAPPED OFF. MR. [XXX] IMPACTED THE VEHICLE IN FRONT OF HIM, AND HIT THE STEERING WHEEL WITH HIS FACE, THE AIRBAG DEPLOYING SHORTLY AFTERWARDS, PUSHING HIS FACE BACKWARDS. HE RECEIVED FACIAL RECONSTRUCTIVE SURGERY AND IS TREATING FOR CLOSED HEAD INJURY AND POSSIBLE TBI. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *DT *DT *TR

Incident May 16, 2019

ISSUES WITH OUR 2014 PROMASTER STARTED IN 2016. INSERTED KEY TO START IT AND IT WOULDN'T START. KEY WAS LOCKED IN IGNITION. TOWED TO DODGE SERVICE CENTER AND THEY HAD IT 3WKS. THEY REPLACED MANY PARTS INCLUDING PCM BOARD, SHIFTER ASSEMBLY, AND MANY OTHERS. THE SAME ISSUE HAPPENED IN 2017 AND TWICE IN 2018. DIFFERENT SERVICE MEASURES WERE TAKEN. TODAY I WAS GETTING GAS AT SPEEDWAY, JUMPED BACK INTO VEHICLE AND THE ENTIRE ELECTRICAL SYSTEM WAS DEAD! HAD TO HAVE IT TOWED. SINCE THE DODGE DEALERSHIP COULDN'T FIX IT THE OTHER 4 TIMES, I HAD IT TOWED TO AN INDEPENDENT. I'M HOPING THEY CAN RESOLVE THIS SERIOUS ISSUE. WE'RE A NON-PROFIT AND CAN ILL-AFFORD TO RUN OUT AND GET ANOTHER TRUCK. I SEE MANY, MANY COMPLAINTS CONCERNING 2014 ELECTRICAL ISSUES. WHY HASN'T THIS VEHICLE BEEN RECALLED? BY THE WAY, WE HAVE LESS THAN 5,000 MILES ON THIS TRUCK SINCE IT'S USED SPARINGLY.

Incident Jun 6, 2019

VEHICLE WAS BROUGHT TO DEALERSHIP FOR A MINOR POWER STEERING FLUID LEAK, DEALER CLAIMED DEFECTIVE HOSE CONNECTOR AND REPLACED. DEALER NEGLECTED TO INSTALL V RESERVOIR CAP BACK ON TO THE VEHICLE , OVER SHORT PERIOD OF TIME WATER RUNOFF FROM THE RAIN ENTERED THE RESERVOIR AND CONTAMINATED AND THE POWER STEERING SYSTEM FAILED VEHICLE WAS BROUGHT BACK INTO THE DEALERSHIP, DEALERSHIP CLAIMED TO HAVE CORRECTED THE PROBLEM WITH A SYSTEM FLUSH AND FILL LESS THAN 1000 MILES AFTER THAT REPAIR POWER STEERING FAILED AGAIN WITH THE COMPLETE FAILURE OF TURNING LEFT ON ABLE TO TURN LEFT AT ALL I WAS ON A JOB ABOUT 3 MILES FROM THE HOUSE WHEN I GOT INTO THE TRUCK TO GO HOME I WAS ABLE TO TURN RIGHT WITHOUT THE POWER STEERING HUT UNABLE TO TURN LEFT. STEERING ONLY WOULD TURN LEFT ABOUT A QUARTER TURN ,!FORTUNATELY THESE WERE BACK ROADS AND I WAS ABLE TO TAKE THREE ATTEMPTS TO COMPLETE EACH LEFT TURN VEHICLE BROUGHT BACK TO DEALER FOR WHAT I HOPED WAS A WARRANTY REPAIR THE POWER STEERING PUMP IS LEAKING THEY QUOTED TO REPLACE THE POWER STEERING PUMP HOWEVER I DON'T TRUST THEM BECAUSE THEY'VE ALREADY HAD TWO CHANCES TO REPAIR IT AND HAVE NOT I BROUGHT IT TO A THIRD-PARTY FOR REPAIR AND IT HAS BEEN DETERMINED THE VEHICLE NEEDS A POWER STEERING PUMP AND A RACK ( RACK HAS INTERNAL DAMAGE )AND PINION FOR A COST OF $3500 I BELIEVE THE DAMAGE WAS CAUSED BY THE DEALERSHIP BY REINSTALLING THE FILLER CAP AND ALLOWING WATER INTO THE STEERING SYSTEM. THE SERVICE MANAGER AT THE DEALER TOLD ME WATER DAMAGE THE COMPONENTS IN THAT FASHION AND I ASKED HIM WHY DON'T WE JUST USE WATER THEN INSTEAD OF POWER STEERING FLUID VEHICLE ONLY HAS 72,000 MILES ON IT , EVEN KNOW ALL THIS HAS OCCURRED IN LESS THAN 1000 MILES IT'S BEEN AN ONGOING PROBLEM SINCE AUGUST 2018 UNTIL TODAY MAY 2019 I QUIT DRIVING THE TRUCK BECAUSE I HAVE TRUST ISSUES WITH THE STEERING

Incident May 13, 2019

REAR SUSPENSION STARTED MAKING A SQUEAKING NOISE AROUND 30,000 MILES. UNFORTUNATELY MY WARRANTY WAS UP AND THE DEALER WANTED TO CHARGE ME. I TOLD THEM I HAVE BEEN RESEARCHING THIS PROBLEM ON THE INTERNET AND THERE HAVE BEED MANY COMPLAINTS, NOT JUST WITH THE 1500 BUT ALSO THE 2500. THE SUSPENSION NOISE IS SO BAD WHEN I AM ON BLUETOOTH PHONE THE PERSON I AM TALKING WITH CAN ALSO HEAR THIS. THIS NEEDS TO BE RECALLED FOR SAFETY REASONS AS WELL. IT KEEPS GETTING WORSE. IT SOUNDS LIKE THE REAR END IS GOING TO FALL APART. BY THE WAY IT DOESN'T MATTER THE SPEED YOU ARE DRIVING.

Incident Jan 1, 2018

I HAVE A ECODIESEL PROMASTER WICH DOESN'T HAVE A PARKING ON THE TRANSMISSION AND HAVE TO USE HAND BRAKE EVERY TIME I PARK WICH GETS STUCK IN WINTER TIME AND MAKES THE ROTORS AND PADS ON REAR TO GET WORN OUT REALLY QUICKLY WICH COSTS A LOT TO REPLACE SINCE THEY'RE NOT COVERED BY WARRANTY BAD DESIGN OF TRANSMISSION WITHOUT PARKING OPTION COSTS USER LOTS OF MONEY

Incident May 4, 2019

TRANSMISSION PUMP FAILURE AT 78K MILES. THE TRANSMISSION IS A TOTAL LOSS . I WAS TOLD FCA HAS A 2K "CORE CHARGE" FOR THE TRANSMISSION, THEY KNOW SOMETHING IS WRONG

Incident Dec 22, 2018

THE DIESEL VERSION OF THIS VEHICLE HAS NO PARK GEAR. YOUR ONLY OPTION WHEN PARKING THE VEHICLE IS TO USE THE EMERGENCY BREAK AND LEAVE IN NEUTRAL. IF LEFT IN D GEAR THE VEHICLE WILL NOT STAY STATIONARY. YOU MUST USE EMERGENCY BRAKE. I'VE OWNED THIS VAN FOR 3 YEARS AND THE PARKING BRAKE CABLE FREEZES WHEN TEMPS ARE LOW. IT'S HAPPENED ON 3 SEPARATE OCCASIONS. THE FIRST AT 50,000MILES NEXT AT 205,000 AND THEN TODAY AT 220,000 MILES. WHEN THIS HAPPENS THE ENTIRE REAR BRAKE SYSTEM INCLUDING WHEEL BEARING AND SENSORS GETS SHREDDED. EACH TIME THIS HAS HAPPENED IT'S COSTS $1500 TO FIX, ITS EXTREMELY DANGEROUS BECAUSE EVERY TIME IT LOCKS UP WE ARE ON THE ROAD AND THE ENTIRE SYSTEM LOCKS UP. IT STARTS WITH A SQUEAL AND EVENTUALLY THE WHEEL LOCKS COMPLETELY. IT'S A HORRIBLE DESIGN FLAW AND IT'S GOING TO GET SOMEONE HURT IN MORE THEN JUST THEIR WALLET.

Incident Mar 1, 2019

VEHICLE STATIONERY -WATER LEAKS INTO THE DOME LIGHTS, THEN THE RADIO STOPPED WORKING. THEN THE MILEAGE BEGAN FLASHING ON THE DASH BOARD, NEXT DAY HEATER MODULE STOPPED WORKING. TOOK TO THE DEALER WHO TELLS ME THERE IS NO RECALL ON THIS YET HAVE CHATTED ONLINE WITH OTHER OWNER WHO HAVE ALL HAD THE SAME PROBLEM.

Incident Oct 11, 2018

DPF DIESEL PARTICULATE FILTER CODE PROBLEM FOR 3 TIMES AND THEY DON'T KNOW HOW TO FIXED

Incident Jun 21, 2018

REAR SUSPENSION SPRINGS METAL-TO-METAL SCRAPING AND LOUD CREAKING NOISE

Incident Jun 20, 2016

I WAS PARKED IN A LOT WITH THE ENGINE RUNNING AND THE CHECK ENGINE LIGHT CAME ON (SOLID, NOT FLASHING SO I ASSUMED IT WAS OK TO DRIVE). AFTER I STARTED MOVING A BIT, THE TEMPERATURE GAUGE RED-LINED. I PARKED AND LET IT COOL OFF. WHEN I STARTED DRIVING AGAIN, THE CEL WAS ON BUT THE TEMP WAS NORMAL AND STAYED NORMAL UNTIL I REVERSED INTO MY DRIVEWAY...AT WHICH POINT THE GAUGE REDLINED AGAIN AND THE PRESSURE RELEASE ON THE COOLANT TANK TRIPPED AND COOLANT STARTED SHOOTING EVERYWHERE. I TOOK IT INTO THE DEALER AND THEY CONFIRMED THAT IT WAS A FAN CONTROL MODULE THAT NEEDS REPLACEMENT. OF COURSE THE MODULE IS ON INDEFINITE BACKORDER FROM THEIR WAREHOUSE. THEY SAID THEY CAN GET ONE FROM O'REILLY BUT I WOULD HAVE TO PAY THE DIFFERENCE MYSELF WHICH WAS ABOUT $200. AFTER READING REPORTS ONLINE, IT APPEARS THAT THIS IS A COMMON FAILURE ON RAM PROMASTERS WITH NO RESOLUTION OR RECALL. REPORTS INDICATE THAT THERE ARE THOUSANDS OF VEHICLES WAITING ON THIS PART.

Incident May 16, 2018

I NOTICED THE REAR SUSPENSION MAKING A LOUD SQUEAKING NOISE WHILE DRIVING AT ANY SPEED. I BELIEVE IT'S THE REAR RUBBER BUSHINGS. AND ONLY HAVE 15,000 MILES ON THE VAN. IT DOESN'T MATTER IF I HAVE ANYTHING IN THE BED. VERY LOUD AND THE DEALER STATED I WOULD HAVE TO PAY FOR IT BECAUSE MY WARRANTY WAS UP. THIS SHOULD BE A RECALL FOR SURE. I HAVE BEEN TO MANY DODGE FORUMS AND I SEE THE SAME COMPLAINT. PLEASE MAKE THIS A RECALL OR I AM FORCED TO SELL THIS POS.

Incident May 6, 2016

TL* THE CONTACT OWNS A 2014 RAM PROMASTER. WHILE THE VEHICLE WAS PARKED WITH THE PARKING BRAKE ENGAGED, IT ROLLED AWAY. AS A RESULT, THE VEHICLE WAS INVOLVED IN A REAR END COLLISION. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO A COLLISION SHOP WHERE IT WAS DIAGNOSED THAT THE PARKING BRAKE MALFUNCTIONED AND THE BRAKE ASSEMBLY WOULD NEED TO BE REPLACED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WERE NO RECALLS FOR THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

Incident Apr 12, 2018

2014 DODGE RAM. CONSUMER WRITES IN REGARDS TO THE HEAD RESTRAINTS, TIRE PRESSURE MONITOR CONTROL MODULE AND ELECTRICAL CIRCUIT CORROSION RECALL NOTICES. *SMD

Incident Feb 5, 2015

WHEN WE DROVE 2014 RAM PROMASTER OFF THE LOT THE "CHECK BACK DOOR" LIGHT WAS ON AND BACK DOOR WOULD NOT LATCH PROPERLY. DEALER ORDERED NEW LATCH AND REPLACED IT TWICE, BUT DOOR STILL DOES NOT ALWAYS LATCH. AT APPROXIMATELY 15K MILES, CHECK ENGINE LIGHT WENT ON AND 2014 RAM PROMASTER WENT INTO LIMP MODE. TOOK TO DEALER (TATE CHRYSLER JEEP DODGE, 5629 BUCKEYSTOWN PIKE, FREDERICK, MD), WHERE THROTTLE POSITION SENSOR WAS REPLACED, BUT THIS DID NOT FIX PROBLEM. CONTINUED TO HAVE PROBLEM WITH ENGINE LIGHT/LIMP MODE. WHILE IN LIMP MODE, RPMS DID NOT DROP BELOW 1500, MAKING STOPPING AND CONTROL OF VEHICLE DIFFICULT, AND VEHICLE WOULD NOT TRAVEL ABOVE 45 MPH, MAKING HIGHWAY TRAVEL DANGEROUS. THE SECOND TIME WE TOOK IT TO THE DEALER, THEY REPLACED THE MAIN COMPUTER/PCM, BUT SERVICE MANAGER ADVISED US, "I WOULDN'T TAKE THIS VAN ON LONG TRIPS", AS HE STILL WASN'T SURE THEY FIXED THE PROBLEM, OR THAT IT WAS SAFE TO DRIVE. AT APPROXIMATELY 16K MILES, WE HEARD A LOUD NOISE IN THE ENGINE, TOOK VAN BACK TO DEALER (TATE CHRYSLER JEEP DODGE OF FREDERICK, MD), AND WERE TOLD THAT IT HAD A BROKEN FLY WHEEL. AFTER REPAIR, SEAT BELT AND BATTERY LIGHTS REMAINED ON. DEALER REPLACED INSTRUMENT CLUSTER. AT 18K MILES, WE HEARD A NOISE IN THE ENGINE, DEALER INDICATES THAT IDLER PULLEY HAS FAILED. FOR EACH OF THESE REPAIRS, DEALER HAS KEPT VAN FOR 2-3 WEEKS. DEALER ADVISED US AGAIN NOT TO DRIVE VEHICLE ON "LONG TRIPS", BUT TO STAY LOCAL. THEY DID NOT ADVISE AS TO WHEN THE VEHICLE MAY BE SAFE TO DRIVE NORMALLY.

Incident Jan 1, 2018

TL* THE CONTACT OWNS A 2014 RAM PROMASTER 2500 CARGO VAN. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED SEVERAL ELECTRICAL FAILURES. THE CONTACT STATED THAT THE SWITCH THAT ENGAGED THE FUEL PUMP SYSTEM TO DEACTIVATE IN THE EVENT OF A CRASH (TO KEEP THE CARGO VAN FROM CATCHING ON FIRE) FAILED. THE SWITCH ENGAGED INDEPENDENTLY SEVERAL TIMES, CAUSING THE CARGO VAN TO DEACTIVATE WHILE DRIVING APPROXIMATELY 15 MPH. THE CONTACT ALSO EXPERIENCED A FAILURE WITH THE LOW AND HIGH BEAM SWITCH. WHILE THE CONTACT ATTEMPTED TO SWITCH FROM LOW TO HIGH BEAM LIGHTING, THE SWITCH ENGAGED THE TURN SIGNAL. AS A RESULT, THE VEHICLE IN THE REAR BELIEVED THAT THE CONTACT WAS TURNING RIGHT, BUT INSTEAD THE CONTACT WAS MOVING FORWARD. THE VEHICLE IN THE REAR CRASHED INTO THE REAR DRIVER'S SIDE AREA OF THE CONTACT'S VEHICLE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TAKEN NUMEROUS TIMES TO HUNTINGTON JEEP CHRYSLER, DODGE, RAM (120 EAST JERICHO TURNPIKE, HUNTINGTON NY 11743, PHONE (631) 673-0270) FOR THE ELECTRICAL FAILURES; HOWEVER, THE DEALER STATED THAT THE CARGO VAN WAS OPERATING NORMALLY. THE CONTACT ALSO STATED THAT THE ENGINE AND THE FRONT SUSPENSION FAILED. WHILE THE CONTACT WAS DRIVING AT A LOW SPEED, A KNOCKING NOISE WAS HEARD AND THE ENGINE SHUT OFF. IN ADDITION, THE FRONT PASSENGER SIDE SUSPENSION EXHIBITED A LOUD KNOCKING NOISE WHILE TURNING. THE HUNTINGTON DEALER STATED THAT THE ENGINE VALVE ARMS AND THE FRONT SUSPENSION NEEDED TO BE REPLACED. THE ENGINE VALVE ARMS AND FRONT SUSPENSION WERE REPLACED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 500.

Incident Nov 1, 2014

DRIVING 68 MPH ON INTERSTATE & TRANSMISSION GOES INTO NEUTRAL WITH NO WARNING. DASH LIGHTS SAY "SERVICETRANSMISSION" AND ENGINE LIGHT ON! COAST TO SIDE OF ROAD, WILL NOT GO INTO GEAR. FOUND THAT BY USING OBD2 CODE READER AND RESETTING CODES, TURNING ENGINE OFF THEN BACK ON, IT WILL DRIVE NORMALLY AGAIN. HAPPENS RANDOMLY. IT MAY PERFORM NORMALLY FOR 5 MILES OR 5000 MILES BEFORE IT HAPPENS AGAIN. TRANSMISSION PERFORMS PERFECTLY BETWEEN OCCURRENCES. VEHICLE TAKEN TO 4 DIFFERENT DEALERS. THEY WANT TO REPLACE EVERY SENSOR/PART THAT CAME UP IN CODES, AND WE DID PAY TO HAVE 2 REPLACED AND IT'S STILL OCCURRING. WE THINK IT'S A VOLTAGE /GROUND ISSUE BUT SERVICE DEPARTMENTS ACT LIKE THEY DON'T WANT TO HEAR THAT. WE HAD TO COAST OFF AND MERGE BACK ON I 85 BY ATLANTA, GA 6 TIMES JUST ABOUT GETTING RUN OVER BY HEAVY TRAFFIC. WE HAVE CALLED FCA AND THEY OFFERED NO ASSISTANCE. THERE WAS A WIRING HARNESS RECALL FOR PROMASTERS IN 2014 BUT THEY SAY OUR VEHICLE ISN'T ON LIST. WE HAVE LOST $10,000 REVENUE FOR DECEMBER AND ARE OUT ABOUT $1800 FOR PARTS WE DIDN'T NEED. NONE OF THE RAM BUSINESS LINK SERVICE DEPT. KNOW HOW TO FIX VEHICLE. WE CALLED RAM COMPLAINT LINE AND THEY OFFERED NO ADVICE. THIS PROBLEM PUTS OURSELVES AND OTHER DRIVERS IN A DANGEROUS SITUATION WHEN WE HAVE TO COAST OFF INTERSTATE OR PULL OFF HIGHWAYS WITH NO SHOULDERS OR IN CONSTRUCTION ZONES.

Incident Nov 29, 2017

PARKING BRAKES FREEZ IN WINTER AND WILL NOT RELEASE. THIS IS A DIESEL AND HAS NO PARK THE EVIC SCREEN SAYS TO SET BRAKE EACH TIME YOU TURN IT OFF. MY PARKING BRAKE IS NOW BROKE, DO TO THE FREEZING AND CAN NOT BE SET.

Incident Dec 12, 2017

TL* THE CONTACT OWNS A 2014 RAM PROMASTER 2500. WITHIN LESS THAN TWO WEEKS OF OWNING THE VEHICLE, THE CHECK ENGINE AND REGEN WARNING INDICATORS KEPT RANDOMLY ILLUMINATING. THE VEHICLE WENT INTO LIMP MODE SEVERAL TIMES AND THE DEALERS (ED VOYLES CHRYSLER DODGE JEEP RAM, 789 COBB PKWY SE, MARIETTA, GA 30060, (770) 429-1100), (BENCHMARK CHRYSLER DODGE JEEP RAM, 1313 GRANTS MILL WAY, BIRMINGHAM, AL 35210, (205) 957-1313), (COLUMBIA CHRYSLER DODGE JEEP RAM FIAT, 106 S JAMES CAMPBELL BLVD, COLUMBIA, TN 38401, (931) 548-0109), (GREEN DODGE, 3801 WABASH AVE, SPRINGFIELD, IL 62711, (217) 522-1222), AND (PAULDING CHRYSLER DODGE JEEP RAM, 1246 OLD GRIFFIN RD, DALLAS, GA 30157, (770) 769-1853) WERE UNABLE TO PROVIDE A SOLUTION AFTER NUMEROUS REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND WAS UNABLE TO PROVIDE A REMEDY TO MULTIPLE DEALERS. THERE HAD BEEN SEVERAL MISDIAGNOSES; THEREFORE, THERE WAS NO SOLUTION TO REPAIR THE FAILURE CONCERNING THE DPF BEING CLOGGED WITH SOOT. THE ECM, LIMP MODE, AND OTHER WARNING INDICATORS CONTINUED TO FLASH, CAUSING THE CONTACT TO HAVE TO TOW THE VEHICLE NUMEROUS TIMES. THE APPROXIMATE FAILURE MILEAGE WAS 200.

Incident Jan 13, 2015

TL* THE CONTACT OWNS A 2014 RAM PROMASTER 2500. WITHIN LESS THAN TWO WEEKS OF OWNING THE VEHICLE, THE CHECK ENGINE AND REGEN WARNING INDICATORS KEPT RANDOMLY ILLUMINATING. THE VEHICLE WENT INTO LIMP MODE SEVERAL TIMES AND THE DEALERS (ED VOYLES CHRYSLER DODGE JEEP RAM, 789 COBB PKWY SE, MARIETTA, GA 30060, (770) 429-1100), (BENCHMARK CHRYSLER DODGE JEEP RAM, 1313 GRANTS MILL WAY, BIRMINGHAM, AL 35210, (205) 957-1313), (COLUMBIA CHRYSLER DODGE JEEP RAM FIAT, 106 S JAMES CAMPBELL BLVD, COLUMBIA, TN 38401, (931) 548-0109), (GREEN DODGE, 3801 WABASH AVE, SPRINGFIELD, IL 62711, (217) 522-1222), AND (PAULDING CHRYSLER DODGE JEEP RAM, 1246 OLD GRIFFIN RD, DALLAS, GA 30157, (770) 769-1853) WERE UNABLE TO PROVIDE A SOLUTION AFTER NUMEROUS REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND WAS UNABLE TO PROVIDE A REMEDY TO MULTIPLE DEALERS. THERE HAD BEEN SEVERAL MISDIAGNOSES; THEREFORE, THERE WAS NO SOLUTION TO REPAIR THE FAILURE CONCERNING THE DPF BEING CLOGGED WITH SOOT. THE ECM, LIMP MODE, AND OTHER WARNING INDICATORS CONTINUED TO FLASH, CAUSING THE CONTACT TO HAVE TO TOW THE VEHICLE NUMEROUS TIMES. THE APPROXIMATE FAILURE MILEAGE WAS 2,500.

Incident Jul 30, 2015

IN MOTION, VEHICLE TRANSMISSION WOULD NOT SHIFT TO HIGHER GEAR. SPEED FOR MERGING ONTO 45MPH ROAD WAS LIMITED TO 25 OR 30. VEHICLE HAS ONLY 12,000 MILES ON IT. DEALER HAS ATTEMPTED REPAIR BY REBUILDING TRANSMISSION BUT WHEN VEHICLE WAS TEST DRIVEN PROBLEM REMAINED.

Incident Jul 1, 2017

SPARE TIRE WILL NOT CRANK ALL THE WAY UP AND SHOW THE YELLOW DOT PER INSTRUCTIONS. THE CRANK STARTS TO SLIP THE LAST 1" . WITHOUT TIRE ON THE SPARE TIRE CABLE THE YELLOW DOT DOES APPEAR AND THE CRANK COMES TO A DEAD STOP. THIS VEHICLE WAS PARKED ON LEVEL GROUND AND SEVERAL ATTEMPTS HAVE BEEN MADE TO NO AVAIL.

Incident Dec 2, 2016

TL* THE CONTACT OWNS A 2014 RAM PROMASTER. THE CONTACT STATED THAT ON SEVERAL OCCASIONS WHILE STOPPED AT A TRAFFIC LIGHT AND ATTEMPTING TO DRIVE, THE VEHICLE SHIFTED INTO NEUTRAL INDEPENDENTLY. THE VEHICLE WAS TAKEN TO ROYAL GATE DODGE CHRYSLER JEEP RAM LOCATED AT: 15502 MANCHESTER RD, ELLISVILLE, MO 63011, TEL: (636)394-3400, TO BE DIAGNOSED. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE OR PRODUCE A FAULT CODE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 116,000.

Incident Jul 19, 2017

BRAKES BEGAN SQUEEKING WITHIN MONTHS OF MY PURCHASE. WHEN I BROUGHT IT BACK TO THE DEALER, THEY SAID THAT WAS COMMON FOR NEW BRAKES. NEXT TIME I BROUGHT IT INTO THE DEALER, THEY SAID DUST CREATES SQUEAKS. AS I CONTINUED TO DRIVE IT THE SOUND INCREASED IN VOLUME. NOW, AT 23,000 MILES, THE BRAKES ARE VERY LOUD PIERCING AND SCREACHING. NOW DEALER SAYS NOTHING THEY CAN DO...I AM OUT OF WARRANTY. BRAKES DO NOT SQUEAK WHEN COOL, BUT WITHING 20 MINUTES THEY GET VERY LOUD WHEN HOT.

Incident Apr 10, 2017

THE VAN WOULD JUMP OUT OF 6TH GEAR WHILE DRIVING, IT WOULD REQUIRE A RESTART TO RESET THE VAN SO IT WOULD GO INTO GEAR AGAIN. THIS VAN IS AN AUTOMATED/MANUAL TRANSMISSION A RESTART REQUIRES THAT THE BRAKE PEDAL IS DEPRESSED WHILE STARTING. THIS SITUATION REQUIRED THAT I MANAGE TO GET OFF TO THE SHOULDER OF THE ROAD SO NOT TO BE IN HARMS WAY. IT WAS A CHALLENGE TO GET OFF THE ROADWAY, THERE WAS NO WARNING OF WHEN THE TRANSMISSION WOULD JUMP OUT OF GEAR. I TOOK THE VAN IN FOR REPAIR AND SOME CLUTCH PARTS WERE REPLACED; THAT DID NOT STOP THE JUMP OUT OF GEAR PROBLEM. NOW IT WOULD STILL JUMP OUT OF 6TH GEAR, BUT SHIFTING TO NEUTRAL THEN BACK TO GEAR THE VAN WOULD GO AGAIN. IT DID NOT NEED A RESTART TO KEEP MOVING BUT STILL VERY DANGEROUS TO JUMP OUT OF GEAR ON A HIGHWAY IN TRAFFIC. I TOOK IT BACK TO THE DEALER SEVERAL TIMES IN WHICH THEY WOULD KEEP IT A WEEK OR 2 ONLY TO TELL ME THERE WERE NO CODES AND THEY COULD NOT DUPLICATE MY PROBLEM. FINALLY REVERSE GEAR BROKE, INSTEAD OF REPLACING THE TRANSMISSION THE DEALER REBUILT MINE WITH NEW REVERSE GEARS. IT MADE NO IMPROVEMENT TO MY JUMP OUT OF 6TH GEAR PROBLEM. I TOOK IT TO ANOTHER DEALER THAT COULD NOT FIND MY PROBLEM; I EVEN TOOK THE SERVICE MANAGER FOR A RIDE IN WHICH IT JUMPED OUT OF GEAR 2 TIMES. HE SAID TO TAKE IT ELSEWHERE AS HE COULD NOT FIX IT. IT BROKE DOWN LATER THAT NIGHT AND WOULD NOT GO BACK INTO GEAR OR EVEN RESTART; IT WAS TOWED TO ANOTHER DEALER. THEY MADE IT START, REPLACED $1847 WORTH OF PARTS THAT MADE NO CHANGE ON THE JUMP OUT OF GEAR PROBLEM. THE FACTORY TECH CAME TO THAT SHOP AND SAID TO REPLACE THE TRANSMISSION. THAT DEALER REFUSED TO DO THAT UNDER WARRANTY. THE VAN IS NOW BACK AT THE DEALER THAT REBUILT THE TRANS, THEY STATE TRANS IS FINE IT MUST BE SOMETHING ELECTRIC. THESE PROBLEMS START DEC 2015, VAN HAS BEEN COMPLETELY OUT OF SERVICE SINCE MAY 2016. THIS IS FEB 2017

Incident Dec 17, 2015

TL* THE CONTACT OWNS A 2014 RAM PROMASTER. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER AND AN ABNORMAL FUEL ODOR. UPON INSPECTION, THE FUEL RAIL SHIFTED AND SPEWED FUEL ON THE ENGINE. THE VEHICLE WAS TOWED TO THE MECHANIC WHERE IT WAS CONFIRMED THAT THE FAILURE WAS DUE TO FUEL RAIL BOLT CORROSION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 48,000.

Incident Feb 8, 2017

FROM THE VERY BEGINNING, I HAVE SMELLED A COOLANT LEAK. THE RADIATOR COOLING FANS HAVE RUN EXCESSIVELY AND INTERMITTENTLY... EVEN AT BELOW ZERO TEMPERATURES.THEY HAVE REPLACED MY RADIATOR TWICE, COOLING FANS AND CONTROL MODULE...MOST RECENTLY THE HEAD GASKET WAS REPLACED AT A COST OF ANOTHER $2400.00 AND I STILL HAVE LEAKAGE ISSUES. THE COOLANT RESERVOIR NEEDS TO BE REFILLED EVERY TIME I GO IN FOR AN OIL CHANGE. I HAVE ANOTHER APPOINTMENT WITH DODGE OF BURNSVILLE, MN ON 12/29/16 TO HOPEFULLY FIND OUT WHERE THE LEAK(S) IS/ARE. THEY HAVE TOLD ME SO MANY DIFFERENT STORIES AS TO WHY I AM SMELLING COOLANT THAT I DON'T REALLY TRUST THAT THEY ARE BEING TRUTHFUL. MY VEHICLE HAS BEEN IN THE SHOP SO MANY TIMES FOR THIS....AND I HAVE LOST SO MANY DAYS WORK AS A RESULT. I HAVE BEEN IN CONTACT WITH CHRYSLER CUSTOMER SERVICE AND I NEED YOUR HELP. THIS VEHICLE WOULD BE CONSIDERED A LEMON UNDER MN LAW, EXCEPT THAT IT IS A CARGO VAN. ADDITIONALLY, MY HEADLIGHT ASSEMBLIES HAVE BEEN REPLACED...TWICE ON ONE SIDE AND ONCE ON THE LEFT UNDER MY ORIGINAL WARRANTY....AND NOW BOTH HAVE MOISTURE IN THEM AGAIN. I HAVE REPLACED OVER 15 LOW BEAM BULBS IN THE 2 3/4 YEARS THAT I HAVE OWNED IT. I OWN NUMEROUS OTHER VEHICLES WITH OVER 100,000 MILES AND HAVE NEVER REPLACED A BULB. CAN YOU PLEASE HELP ME? I KNOW THAT THERE A MANY OUT THERE WITH THE 2014 PROMASTER VANS WHO ARE HAVING THE SAME ISSUES AND ARE VERY FRUSTRATED. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Incident May 1, 2014

TL* THE CONTACT OWNS A 2014 RAM PROMASTER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, A LOUD SQUEAKY NOISE EMITTED FROM THE REAR OF THE VEHICLE. THE FAILURE OCCURRED WHENEVER THE VEHICLE WAS IN OPERATION. IN ADDITION, WHEN THE ENGINE WAS OPERABLE, A STRONG ODOR OF COOLANT CIRCULATED INSIDE AND OUTSIDE OF THE VEHICLE. THERE WAS NO COOLANT VISIBLE ON THE GROUND. ON SEPARATE OCCASIONS, THE ENGINE WARNING INDICATOR ILLUMINATED AND THE VEHICLE BEGAN TO VIBRATE VIOLENTLY AND MISFIRED. AFTER TURNING THE ENGINE OFF AND THEN RESTARTING, THE VEHICLE RESUMED NORMALLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.

Incident Aug 12, 2014

I BOUGHT IT BRAND NEW AT 500 MILES THE BRAKES STARTED SQUEEZING, NUMEROUS TRIPS TO DEALER THEY SAY THERE MAY BE A RECALL AND WILL CONTACT ME NEVER HEARD BACK , REPLACE BRAKES AND ROTORS AT 38K MILES , NOW 70K MILES BRAKES AND ROTORS WORN OUT AGAIN, STOPPING EVERY THING ALWAYS SQUEALS EVEN WHEN NEW , 2ND LAY THERE SOME SORT OF SHORT SOME TIMES ALL POWER ON RADIO ETC GOES OFF BY IT SELF THAN COMES BACK ON AFTER SEVERAL MINUTES 3RD I COMPLAINED ABOUT THE BODY RUSTING AT 2500 MILES I'M VERY DISAPPOINTED AND WOULD NOT BY SUCH ANOTHER CHEAP VECHILE NOR WOULD I RECOMMEND ONE TO ANYONE ELSE 4TH THERE SEEMS TO BE SOME TIME OF LEAK IN MY FLUIDS , BRAKES , POWER STEERING , RADIATIOR FLUID NOT SURE WHERE IT'S GOING BUT NOT ON THE GROUND WHEN YOU STAND OUTSIDE VEHICLE YOU CAN SMELL SOMETHING BURNING THIS HAPPENS WHEN VEHICLE IS MOVING AND STATIONARY , THIS SEEMS TO BE AN ON GOING THING WITH NO END IN SITE PLEASE HELP THANK YOU THIS HAS BEEN AN ISSUE SINCE THE FIRST 500 MILES.

Incident Jun 1, 2014

PROMASTER 3500 CUT AWAY WINNEBAGO TREND RV CRUISE CONTROL ACTIVATION CAUSES MULTI WARNING LIGHTS ON INSTRUMENT CLUSTER. WARNINGS FOR THROTTLE CONTROL, BATTERY/CHARGE SYSTEM, DEF LEVEL ? (NOT DIESEL GASOLINE UNIT), TRANSMISSION SHIFTS ERRATIC AND NOT ENGUAGE INTO 6TH / OD GEARS. FACTORY SUPPORT UNABLE TO RESOLVE JUST SWAPPING PARTS REQUIRES VEHICLE TO SIT AT DEALER FOR 30DAYS JUST TO ORDER REPLACEMENT CLUSTER. SLOW AND UN-COORDINATED SUPPORT FROM CHRYSLER, THIS IS THE 3RD TIME REPAIRS HAVE HAD TO BE ESCALATED TO PROMASTER HOTLINE

Incident Mar 6, 2016

EVER SINCE WE BROUGHT THIS VEHICLE ROUGHLY A YEAR AGO, IT WAS SENT BACK FOR SERVICE 8 TIMES WITH NO SIGNIFICANT IMPROVEMENT. THERE ARE POTENTIALLY FATAL ISSUES INCLUDING: THE AIR BAG LIGHTS ARE ALWAYS ON, TURN SIGNALS FUNCTION ON AND OFF PERIODICALLY, THE PLATE LIGHTS DON'T WORK EVEN UPON BULB REPLACEMENT, ELECTRICAL FAILURE WHICH LED TO A BULB MELTING (SEE PHOTO ATTACHED) . THESE ISSUES POSE SERIOUS AND POTENTIALLY FATAL RISKS TO OUR DRIVERS AND TO THE PUBLIC. THE DEALERS HAVE FAILED TO PERMANENTLY RECTIFY THESE ISSUES.

Incident Aug 4, 2015

THERE IS A DEFECT IN THE ENGINE ELECTRICAL SYSTEM THAT KEEPS BURNING PARTS OUT LIKE LIGHT BULBS, ENGINE COIL PACKS, & DASH COMPONENTS. THE SUSPENSION IN THE REAR SQUEEKS SO BADLY THAT YOU HAVE TO WEAR EAR PLUGS TO DRIVE IT. THE ENGINE SMELLS OF ANTIFREEZE LEAKING ALL THE TIME AND THE BREAKS SQUEAL AND GRIND... OUR DEALER TRIES TO FIX THINGS BUT KEEPS TELLING US THAT DODGE HAS NOT COME UP WITH A FIX FOR MY PROBLEMS AS OF YET. DEALER REFUSES TO DOCUMENT REPAIR ATTEMPS AND GIVES US NO PAPERWORK!

Incident Oct 2, 2015