2023 Ram Promaster

While at the dealership service center, the "service electronic power steering" warning light illuminated on the dash and when driven the steering wheel began snapping back, making driving very difficult. The garage informed us that the van is considered unsafe/undriveable until fixed due to the high risk of causing an accident. Upon inspection by the service center, they stated that the steering pump was filled with water from an unknown source and that the harnesses were completely corroded. The wiring/connectors were also completely corroded and appeared to be causing the issues with steering.

Incident Aug 17, 2026

The collision warning system fails to work around 90% of the time. This has been reported to the dealer with no resolution. This is a known problem issue on all Promaster vans and Stellantis refuses to fix the software.

Incident Mar 4, 2026

The Electronic Power Steering (and EPS Module) failed, making it incredibly hard to steer especially at low speeds. Dealer confirmed that the power steering rack has failed. All power steering features and lights came on, rendering the vehicle inoperable while driving doen the road. This is a serious safety concern.

Incident Aug 11, 2026

Vehicle wheel would suddenly jerk when driving. Video of steering wheel doing this was taken while parked. The suddenness of this created immediate dangers to the driver and any around due to the unpredictability of the steering. Vehicle was brought to a dealer/service center where they diagnosed a corroded wire harness that required the entire steering rack to be replaced. There were no warnings or dash lights on. Vehicle is still at the service center four weeks later because the wire harness is unavailable and the vehicle cannot be safely driven.

Incident Jul 16, 2026

Power steering electrical connector(s) completely corroded from moisture intrusion, while driving ps shut down and warning light flashed. Had to suddenly correct in a corner without ps, almost had an accident. It is available for inspection, as I cannot afford to fix this yet. Dealer inspected problem, ps rack and harness need replacement at a cost of appr. CAD $4000-5000. Have not contacted manufacturer yet, but will now. Vehicle warranty just expired and has only 26 k km on it.

Incident Aug 3, 2026

Sometimes while driving I experienced my powered steering cut out while taking a ramp on/off of the highway, and sometimes when i was trying to park and back up into a parking space while steering at the same time. When the power steering cut out I got lights for "Service Power Steering", "Service ESC", and "Service Hill Assist" all at the same time, and once i got a power steering light. I looked up the issue and found that there is an active preliminary investigation going on for the same issue on the same vehicle, the investigation coded PE26002. Once I handed the vehicle over to the dealer, they found that the power steering had an open circuit on the steering gear. Once they took the connector off they found that the connector was corroded and the wires were burned on the steering gear and main harness side. I had to have them replace both the steering rack, and the main harness.

Incident Jul 21, 2026

Factory-installed Onan generator repeatedly throws fault codes causing complete air conditioning system shutdown. Defect present since early ownership. Three failed repair attempts at authorized Thor Motor Coach dealer La Mesa RV. Generator has never reliably held a load. Creates dangerous condition in extreme heat. Thor Motor Coach has refused to honor warranty.

Incident Jan 21, 2025

As I was driving, the steering wheel just jerk and the anti-slide feature came on and swerved me into another lane without me wanting to do so

Incident Aug 1, 2026

Due to the loss of power steering the tech at Rainier Dodge of Olympia performed electrical testing per diagnostic chart and found water intrusion into steering harness that has corroded wiring from the body harness into electric steering gear motor/module unit. The electric power steering gear assembly and harnesses must be replaced. The vehicle recieved a fault code U0140 stating loss of communication with body control module.

Incident Jul 21, 2026

Power steering failure. Power steering comes and goes while driving creating a crash risk. Yes, the problem has been confirmed by dealer Only inspection by dealership No warning lamps or messages.

Incident Jul 1, 2026

Fuel Tank leaking at inlet port. Leaking gasoline on ground. Vehicle is at Sunset Dodge for fuel tank replacement. Not under warranty or a recall at this time. Fuel started leaking with no warning

Incident Jul 8, 2026

Fuel tank leaking large amounts of fuel at tank Inlet. Can not use vehicle. Picture included I do have a video. Vehicle is at Sunset Dodge for tank replacement. Tanks are on back order 7/7/2026

Incident Jul 7, 2026

Fuel tank leaking on the ground. Tank leaking at inlet connection Vehicle at Sunset Dodge for tank replacement, waiting on back ordered fuel tank no warning tank started leaking 7/10/2026

Incident Jul 10, 2026

Fuel tank leaking at inlet port, dripping gasoline on the driveway and making vehicle not drivable due to the risk of fire. Independent service center replaced fuel tank to fix issue. No warnings 6/25/2026

Incident Jun 25, 2026

The contact owns a 2023 Ram Promaster 2500. The contact stated that while driving approximately 65 MPH, the message “Power Steering Service” was displayed with a high-pitched whining sound coming from underneath the hood and the dashboard. The vehicle was taken to the dealer, who diagnosed that the steering gear EPS module and jumper harness needed to be replaced, and the vehicle needed an alignment. The vehicle was not repaired. The contact researched online and associated the failure with NHTSA Action Number: PE26002 (Steering, Electrical System). The manufacturer was not informed of the failure. The failure mileage was approximately 40,000.

Incident Jul 9, 2026

Steering Rack and Pinion failure due to corroded electrical connection plug. This occurred in april, 2025, when the van had less than 15,000 miles on it. Took the van to Blue Ridge Chrysler Dodge dealership in Abingdon Va .for Warranty repair. Plug was taken off another vehicle to put on mine aaaand dielectric grease added to hopefully keep the replacement plug from corroding too. Location of plug makes it susceptible to water infiltration, a definite design flaw that is likely to cause trouble again in the future.

Incident Apr 14, 2025

At 40,000 miles the Service Power Steering light came on solid red with "!". Hill Kelly Ram Dealership in Pensacola done a diagnostic test and stated Steering gear/EPS Module and jumper harness needs replaced with an alignment. There is an investigation going on or has been with this same issue. My original warranty says it is not covered, my extended warranty with ProGuard is not helping to fix the issue as well. I am retired single female on Social Security and just purchased this vehicle from Auto Basics on [XXX] XXX. My van needs to be fixed and I do not have over $1,233.00 out of pocket for Labor cost. This is my only vehicle and I want it fixed free of charge due to this being a well known safety issue with Ram Manufacturer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Incident Jul 9, 2026

While driving, a “Service ESC” warning message appeared and the vehicle suddenly lost power steering assist, causing the steering to become extremely difficult and creating a serious safety risk while the vehicle was in motion. The vehicle was taken to a service center, where technicians found multiple loss-of-communication codes involving the electronic power steering system. Further inspection found the main electronic power steering connector full of water and corroded. The technician documented that water intrusion caused excessive damage to the electronic power steering terminals at the rack-and-pinion assembly. The water intrusion appears consistent with a failure or inadequacy of the sealing intended to protect the electronic power steering connection from moisture. Due to the extent of the corrosion and damage, the affected wiring harnesses and rack-and-pinion assembly had to be replaced, followed by a wheel alignment. This failure resulted in a sudden loss of power steering assist while the vehicle was being driven.

Incident Jun 15, 2026

While operating a 2023 Ram ProMaster 2500 (3.6L V6) for normal commercial use at approximately 39,129 miles, the coolant began bubbling and engine temperature spiked suddenly while driving. The vehicle was immediately parked and towed to an authorized Chrysler Jeep Dodge Ram dealership as it was completely undrivable. This created a serious safety risk as the vehicle lost drivability suddenly on public roads during active commercial operation. Upon teardown the authorized dealer documented: coolant leaking into cylinders 3 and 4, coolant coming out of exhaust, stretched engine bolts, warped block and head, and internal coolant leak causing overheat. No external leaks from the cooling system were found. The internal component failures caused the overheating not the reverse. The vehicle was still within its active powertrain warranty at time of failure. Stellantis denied the warranty claim under TSB D-23-20 claiming an undetermined overheat caused the engine failure directly contradicting their own dealer's findings which show zero external cause. I have paid $9,000 out of pocket for repairs that should be covered under active powertrain warranty on a 3-year-old vehicle under 40,000 miles. I am requesting NHTSA investigate this failure pattern in the 3.6L V6 Ram ProMaster 2500 as other commercial operators may face the same sudden dangerous failure.

Incident Jun 22, 2026

I started having issues with the power steering. It started when I was leaving work about a month ago. Pulling out of the parking lot,it starting pulling to the left, when I was turning right. I got home and started looking for the power steering fluid tank, and couldnt find it. It was fine for a few days after that. Then I was making a right hand turn, it felt like it starting resisting the turn and tried to straighten out halfway through the turn. Another time, I was going around a left hand curve, maybe 45 mph, it fought back and pulled to the right. I have had a couple other issues, along the same lines over the last month between 5 and 45 mph. I was looking up information on the power steering, finally found it in the owners manual, that I have electric power steering.

Incident Jun 10, 2026

2023 RAM ProMaster VIN [XXX]. NHTSA Recall 25V-720 / FCA 67C Cooling Fan Fire Risk. Dealer : Landmark Chrysler Dodge Jeep Ram FIAT Of ATLANTA .. ( 5745 Peachtree Blvd Chamblee GA - 30341 confirmed BCM failed due to recall. THINKCAR 05/25/2026: "B1081-86 ECM Fire Protection Strategy Failure - Active". FCA refused free recall repair, demanded customer pay. Vehicle at dealer since 05/21/2026, 30+ days, no loaner. I paid $571.73 battery on 06/03/2026 and dropped at dealer. FCA violating 49 U.S.C. 30120. Request NHTSA force FCA to repair BCM free, reimburse $1001.73, provide loaner. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Incident May 21, 2026

The contact owns a 2023 Ram Promaster 2500. The contact received notification of NHTSA Campaign Number: 25V720000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while the vehicle was parked, there was a humming sound coming from the vehicle, and the contact became aware that smoke was coming from the engine compartment. Shortly afterwards, the battery was disconnected, the fan was running, and the vehicle was engulfed in flames. The contact stated that the headlights, hood, windshield, and grill were damaged by the fire. There was no one in the vehicle at the time of the fire, and there were no injuries sustained. The contact stated the local fire department was contacted. The vehicle was not inspected or repaired. The manufacturer was made aware of the failure. The contact associated the failure with the recall. The failure mileage on the vehicle was approximately 143,000.

Incident Jun 6, 2026

Manufacturer has not timely completed the following recall in a manner that promotes safety or the urgency to protect lives. My particular vehicle is a class B recreational vehicle that cannot be used since this recall. I request NHTSA exert its authority to compel the manufacturer to expedite immediate recall safety repairs.

Incident Oct 23, 2025

The contact owns a 2023 Ram Promaster 2500. The contact stated that while driving at various speeds, the vehicle lost power steering assist with several unknown warning lights, and the check engine and parking assist warning lights were illuminated. The contact was forced to restart the vehicle to resume normal operation. The vehicle was initially taken to the dealer where the wiring harness was replaced; however, the failure returned soon after the repair. The vehicle was taken back to the dealer where several parts including the steering sensor and steering column were replaced; however, the failure returned weeks later after the repair. The manufacturer was notified of the failure. The vehicle was not repaired and remained with the dealer. The failure mileage was approximately 33,000.

Incident Feb 1, 2026

While driving the dash screen show a caution with a note that vehicle is in "Limp Mode" as I was on a freeway this became a huge problem putting my life at risk and for others moving at the speed of traffic then suddenly having to decelerate in order to move around me. This problem has been reported to the dealership and confirmed that this is a common issue, there was no warning ahead of time.

Incident Jun 5, 2026

Power steering harness has leak. Wiring is faulty

Incident May 28, 2026

Loss of power steering while driving vehicle at different speeds ( when starting from a stopped position, also at speeds from 20 to 40 mph ) when trying to turn vehicle. Steering wheel pulses and shakes and is extremely hard to turn.

Incident Jun 4, 2026

The contact owns a 2023 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 25V720000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the vehicle had experienced the failure while in traffic, with the engine overheating. The failure mileage was approximately 24,600.

Incident Jun 4, 2026

The vehicle experienced a thermal event that was caused by a defective fan motor. The vehicle has been inspected by stellantis and a third party investigator. Report attached

Incident Oct 14, 2025

I was driving on the highway when my steering wheel pulled to the right and almos made me crash into the concrete retainer, i had to fully stop my van in the middle of the highway The steering wheel locks and pulls to the opposite side where you wanna turn i cant use my vehicle like this i seen that a lot of people are dealing with this problem and is not safe!

Incident May 29, 2026

Intermittent failure of the electronic power steering

Incident May 8, 2026

The vehicle's power steering does not work properly, especially at slow speeds and when attempting to back up. However, it has also failed while traveling on the interstate highway at high speeds. When you attempt to make a turn, the power steering feels like it is fighting you and wants to pull the vehicle back in the opposite direction. I took the vehicle in to be serviced, and they replaced the battery which removed previous warning messages. On two occasions, while traveling at slow speeds and making a turn into a shopping center parking lot, the vehicle resisted my attempt to make the turn such that had a car been coming out of the parking lot, rather than complete the turn, I would have run directly into the side of the other vehicle. While travelling on the interstate at 70 mph, I momentarily lost steering and had there been vehicles behind or beside me at the time, I believe it would have resulted in an accident. Fortunately, the cruise control simultaneously shut off.

Incident Apr 19, 2026

The vehicle experienced a loss or severe reduction of power steering assist. The steering became very difficult to turn, creating a safety concern while operating or maneuvering the vehicle. The issue appears to involve the electric power steering system, steering rack/rack-and-pinion, and/or related electrical harness or connector. The problem occurred on or about 05/21/2026 at approximately 49000 miles.While driving. The vehicle was inspected by dealer, The diagnosis was harness/connector issue, corrosion/water intrusion, power steering module connector issue. The repair estimate/repair involved $4800. I am concerned this may be related to NHTSA investigation PE26002 involving 2022–2023 Ram ProMaster power steering assist failure and possible water intrusion into the power steering module connector.

Incident May 21, 2026

The contact owns a 2023 RAM Promaster 2500. The contact received a recall notification, NHTSA Campaign Number: 25V720000 (Engine and Engine Cooling) however the parts were unavailable. The contact, who was a business owner, stated that he did not want his vehicle to break down while on the road. The contact stated that the recall was initiated over six months ago. The dealer was contacted, the contact was informed that the parts were unavailable. The manufacturer was not contacted. The contact's vehicle had not experienced any failure regarding the unrepaired recall.

Incident May 20, 2026

The vehicle is subject to an active safety recall involving the cooling fan module and fuse protection system. According to the recall notice, the cooling fan module may experience premature bearing wear resulting in excessive current draw and potential vehicle fire risk. The vehicle was held at the dealership for several months related to recall and engine repair concerns and has since been returned to me, however the recall remedy remains unresolved/open. The vehicle is available for inspection upon request. The recall specifically states that the defect may lead to a vehicle fire, creating a serious safety risk for vehicle occupants and others nearby. Although the vehicle has been returned to me, the recall remains open with no completed remedy available, leaving ongoing concerns regarding safe operation of the vehicle. An authorized Dodge/Ram dealership confirmed that the vehicle is affected by the active recall involving the cooling fan module and fuse protection issue. The dealership acknowledged the recall and stated that the repair/remedy remains pending. The vehicle has been inspected by an authorized Dodge/Ram dealership and discussed with Stellantis/Dodge customer care regarding the unresolved recall and extended period the vehicle remained at the dealership. Prior to dealership service, there were no specific warning indicators identifying the cooling fan module defect. The issue was identified through the manufacturer’s recall notice and confirmed by the dealership as an active safety recall affecting the vehicle.

Incident Dec 1, 2025

The contact owns a 2023 RAM PROMASTER. The contact stated while driving the vehicle at an undisclosed speed, while changing lanes the steering wheel is trying to drive the vehicle into another lane and barriers at times without the Collison avoidance system activating. The contact stated the collision avoidance system is very delayed or sometimes does not show up at all, he also stated that the Collison avoidance waring states it needs maintenance, the contact stated that the vehicle feels like it is close to tipping over and requiring a "death grip" on the steering wheel enable to keep it in control. The vehicle was taken to multiple dealers were they would not diagnose the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 43,518.

Incident Mar 1, 2026

My van was at the dealership for about 5 months getting a new engine while there I was told the recall would be fixed. My van is used for work & I can’t use it until the recall is fixed!

Incident Dec 12, 2025

Steering system failed while driving. Mechanic reported corrosion in wiring caused multiple failures in steering system and will cost $4800 to repair.

Incident Apr 10, 2026

The contact owns a 2023 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 25V720000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

Incident Apr 13, 2026

While driving in forward motion, the van seems to brake or downshift for a brief second. Seems to pull to left a little. Could be very hazardous if this isn’t fixed.

Incident Apr 7, 2026