2019 Toyota Highlander Hybrid

2019 Toyota Highlander Hybrid SUV AWD

Overall

★★★★★

Front Crash

★★★★☆

Side Crash

★★★★★

Rollover

★★★★☆

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 4Runner, 2019-2020 Avalon, 2019 Corolla Hatchback, 2017-2019 Highlander, 2018-2020 Camry, 2020 Corolla, 2018-2019 Land Cruiser, 2017-2020 Tacoma, 2019-2020 RAV4, 2019-2020 Sequoia, 2017-2020 Sienna, 2019-2020 Tundra, 2018-2020 Lexus ES350, 2017 Lexus GS200t, 2017-2019 Lexus GS350, 2019 Lexus GS300, 2018-2020 Lexus LC500h, 2019-2020 Lexus LS500, 2018-2019 Lexus GX460, 2017 Lexus IS200t, 2019 Lexus IS300, 2019 Lexus IS350, 2018-2020 Lexus LC500, 2018 Lexus LS500, 2019 Lexus LS500h, 2018-2019 Lexus LX570, 2017 Lexus RC200t, 2019 Lexus RC300, RC350, 2017 and 2019-2020 Lexus RX350, 2018-2020 RX350L, 2019 Lexus UX200, 2018-2019 Lexus NX300 vehicles. The low-pressure fuel pump inside the fuel tank may fail.

Campaign: 20V682000

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

Toyota Motor Engineering & Manufacturing (Toyota) recalled certain 2018-2019 4Runner, Highlander, Camry, Land Cruiser, Sequoia, Sienna, Tacoma and Tundra, and Lexus RC 300, RC 350, GS 350, GX 460, IS 300, LC 500, LS 500, LX 570, RX 350L, and 2019 Toyota Avalon and Corolla, and certain Lexus NX 300, and ES 350 vehicles on January 13, 2020. On March 4, 2020, Toyota expanded the recall to include certain 2014-2015 Toyota 4Runner and Land Cruiser, 2018 Avalon, Corolla, 2014 FJ Cruiser, 2017 Sienna and Lexus 2018 ES 350, 2018-2019 GS 300, 2013-2014 GS350, 2014-2015 GX 460, IS 350 and LX 570, 2014 IS F, 2018-2019 IS 350, LC 500H and LS 500H, 2013-2015 LS 460, 2015 NX 200T and RC350, 2017 RC 200T and RX 350. Toyota also removed the 2018-2019 Toyota 4Runner and Land Cruiser and 2018-2019 Lexus GX 460 and LX 570 and 2019 NX300 from inclusion in this recall. On March 19, 2020, Toyota expanded the recall to include 2015 Lexus GS350 vehicles. The low-pressure fuel pump inside the fuel tank may fail.

Campaign: 20V012000

EQUIPMENT:OTHER:LABELS

Gulf States Toyota (GST) is recalling certain 2019 C-HR, 4Runner, Avalon, Avalon Hybrid, Camry, Camry Hybrid, Highlander, Land Cruiser, Prius, RAV4, Sequoia, Tacoma, Sienna, Tundra and Yaris vehicles. The text on the load capacity label may become illegible. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."

Campaign: 19V244000

ENGINE AND ENGINE COOLING

The contact owns a 2019 Toyota Highlander Hybrid. The contact stated that while driving at various speeds, there was an oil leak coming from the upper oil pan. No warning light was illuminated. The vehicle was taken to a local dealer, where the dealer attempted to repair the leak with a seal. The failure reoccurred. The vehicle was taken back to the same local dealer where an oil pan bolt was replaced; however, the failure persisted. The manufacturer was contacted. The vehicle was taken to another local dealer, Nalley Toyota of Roswell (11130 Alpharetta Hwy, Roswell, GA 30076), and was repaired, and the gaskets were sealed to the upper and lower oil pan. The vehicle was repaired; however, the failure persisted. The vehicle was taken back and remained with a second local dealer for additional repairs. The failure mileage was approximately 3,033.

SUSPENSION

The contact owns a 2019 Toyota Highlander Hybrid. The contact stated while driving 5 MPH, he heard abnormal knocking sounds coming from the rear of the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the rear shocks failed and were leaking hydraulic fluid. Additionally, the dealer diagnosed that the rear control arms had failed. The vehicle was not repaired. The dealer informed the contact that he had to pay out of pocket for the repair and also that the vehicle had exceeded the warranty mileage coverage. The manufacturer was notified of the failure through voicemail message. The failure mileage was approximately 50,000.

ENGINE,FORWARD COLLISION AVOIDANCE,HYBRID PROPULSION SYSTEM

TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER HYBRID. THE CONTACT STATED WHILE DRIVING 25 MPH, THE VEHICLE LOSS MOTIVE POWER AND DECELERATED. THE CHECK ENGINE WARNING LIGHT, HYBRID SYSTEM MALFUNCTION WARNING LIGHT, AND PRE-COLLISION SYSTEM WARNING LIGHT WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO EXECUTIVE MOTORS LTD (AUTOMALL GROUP - SHIRLEY ST, NASSAU, BAHAMAS, 1-242-397-1700) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FUEL RAIL PRESSURE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE CONTACT RELATED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 9,655.

VISIBILITY

TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER HYBRID. WHILE THE VEHICLE WAS AT A STOP, THE REAR PASSENGER WINDOW EXPLODED AND SHATTERED THE GLASS WITHOUT IMPACT OR WARNING. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO TEMECULA VALLEY TOYOTA (951-694-0575, LOCATED AT 26631 YNEZ RD, TEMECULA, CA 92591) WHERE THE TECHNICIAN TOOK A PICTURE OF THE SHATTERED WINDOW AND STATED THAT THE FAILURE WAS CAUSED BY AN EXTERNAL OBJECT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 6,800. *AS

UNKNOWN OR OTHER

0 MILES, BRAND NEW, BROUGHT IT HOME AND FOUND THE VOICE PROMPTS AND NAVIGATION SYSTEM DID NOT WORK, SO YOU HAVE TO LOOK AT THE MAP AND TAKE YOUR EYES OFF OF THE ROAD IN ORDER TO FIND THE DIRECTION TO WHERE YOU'RE GOING. BROUGHT IT IN TO THE SHOP THE NEXT DAY, WAS GIVEN A LOANER, AND THEY "UPDATED" THE CAR'S CIOMPUTER. IT WORKED UNTIL YOU TURNED THE CAR OFF, AND ONCE AGAIN, THE NAVIGATION SYSTEM WOULD NO WORK, AND THERE WERE NO VOICE PROMPTS WHATSOEVER TO HELP THE DRIVER KEEP "EYES ON THE ROAD" WHILE FIGURING OUT HOW TO NAVIGATE THE ON BOARD MENU THAT WAS SILENT. ALSO, THE "EASY SPEAK" FUNCTION DIDN'T WORK, SO IF YOU HAVE A BABY IN THE SECOND OR THIRD ROW, THE BAY MAY NOT HEAR YOU TRYING TO ASSESS WHAT IS WRONG. NO TURN-BYTURN GUIDANCE WORKING. NO

UNKNOWN OR OTHER

MY TOYOTA HIGHLANDER LIMITED PLATINUM HYBRID NAVIGATION SYSTEM VEHICLE VOICE COMMAND DOESN'T WORK ON INITIAL START UP OF THE VEHICLE. THE NAVIGATION SYSTEM DOES ACCEPT DRIVER VOICE COMMANDS AND DOES SET UP THE NAVIGATION AND PROVIDES THE DRIVER WITH ON SCREEN DRIVING DIRECTIONS BUT THE VEHICLE VOICE COMMAND DOESN'T WORK AND THERE ARE NO TURN BY TURN VOICE INSTRUCTIONS. (NOTE: THERE IS A WORK AROUND AND THAT IS TO TURN OFF THE VEHICLE IMMEDIATELY AND RESTART THE SYSTEM ... THEN VOICE COMMAND OPERATES PROPERLY). MY SAFETY CONCERN IS: UNLESS I ANTICIPATE USING THE NAVIGATION SYSTEM AND RESTART THE VEHICLE A SECOND TIME I WILL NOT GET TURN BY TURN VOICE COMMANDS FROM THE VEHICLES NAVIGATION SYSTEM. SINCE THE NAVIGATION SYSTEM RESPONDS TO THE DRIVERS COMMANDS I DO GET ON SCREEN DIRECTION (W/O VOICE COMMAND) AND FIND MYSELF WATCHING THE SCREEN FOR DIRECTIONS RATHER THAT THE TRAFFIC IN FRONT OF ME. TO DATE I HAVE NOT HAD AN ACCIDENT BUT HAVE HAD A COUPLE OF CLOSE CALLS IN URBAN DRIVING SITUATION WHEN I'M MISSING VEHICLE TURN BY TURN VOICE COMMANDS. I SEE THIS AS A VEHICLE DEFECT THAT WILL BE CAUSING SERIOUS SAFETY ISSUES AS THE NUMBER OF THESE VEHICLES INCREASE ON THE ROAD*. I HAVE MADE NUMEROUS TRIPS TO THE DEALERSHIP AND CONTACTED TOYOTA CUSTOMER SUPPORT A NUMBER OF TIMES. AT THIS TIME IT IS AN ISSUE THEORETICALLY BEING WORKED BY TOYOTA WITH NO KNOWN ECD. *I'VE GOOGLED NUMEROUS HIGHLANDER FORUMS AND FOUND OWNERS OF THE 2019 HYBRID LIMITED PLATINUM ALL OVER THE COUNTRY HAVE THIS SIMILAR ISSUE AND HAVE RECEIVED THE SAME RESPONSE FROM TOYOTA. IT'S ONLY A MATTER OF TIME THAT SOMEONE WATCHING THEIR NAVIGATION SCREEN BECAUSE THEY WEREN'T GETTING TURN BY TURN VOICE COMMANDS FROM THE VEHICLE WILL CAUSE A SERIOUS ACCIDENT OR RUN OVER A PEDESTRIAN. PLEASE HELP US 2019 TOYOTA HIGHLANDER HYBRID LIMITED PLATINUM OWNERS RESOLVE THIS SERIOUS SAFETY ISSUE. THKS.