2025 Volkswagen Atlas

2025 Volkswagen Atlas SUV AWD

Overall

★★★★★

Front Crash

★★★★☆

Side Crash

★★★★★

Rollover

★★★★☆

2025 Volkswagen Atlas SUV FWD

Overall

★★★★★

Front Crash

★★★★☆

Side Crash

★★★★★

Rollover

★★★★☆

POWER TRAIN:AUTOMATIC TRANSMISSION

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2025 Atlas and Atlas Cross Sport vehicles. The transmission may have been manufactured incorrectly, which can result in a loss of drive power.

Campaign: 25V081000

ENGINE

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2024-2025 Atlas and Atlas Cross Sport vehicles. The engine cover may have been improperly installed after vehicle service, allowing it to come loose and contact hot engine surfaces.

Campaign: 25V100000

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2024-2025 Atlas Cross Sport and Atlas vehicles. A software error may cause the rearview camera image to become distorted when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Campaign: 25V334000

SERVICE BRAKES

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2023-2025 Atlas, Atlas Cross Sport and 2023-2024 ID.4 vehicles. Certain bolts on the chassis, brake system and/or suspension (such as bolts for certain cross member, engine mount, control arm, subframe, rear brake carrier, etc.) of affected vehicles may not have been correctly tightened during the manufacturing process.

Campaign: 25V434000

BACK OVER PREVENTION:SOFTWARE

Volkswagen Group of America, Inc. (Volkswagen) is recalling 2024-2026 Atlas Cross Sport and Atlas vehicles. The vehicles may experience a low-voltage electrical event that affects display screen functions. As a result, the rearview camera image may fail to display as intended.

Campaign: 26V473000

SERVICE BRAKES

Grinding plus vibration when you turn the wheels slightly and brake hard. Could be a stuck or dragging caliper, uneven pad wear, or a bent dust shield rubbing the rotor. Might be bolts that weren’t tightened right on the brake and suspension parts.

ENGINE

The vehicle has approximately 15,000 miles and it’s less than two years old. It has a pretty significant oil leak from the oil inlet tube. This leak was appearing from the rear differential despite starting at the turbo. I took the car to two different dealerships and after 3 visits and multiple hours of time, a dealership found a TSB related to my issue (212602). The oil leak is a known defect and VW does not authorize any repair or fix. I have contacted VW customer service multiple times using multiple methods and have not gotten a resolution. I have owned many vehicles from many different manufacturers and the customer service from VW customer care has been abysmal. I have all of the records and notes and attempts to remedy.

UNKNOWN OR OTHER

I am submitting a formal complaint regarding a defective vehicle I purchased new, a 2025 Volkswagen Atlas, on April 7, 2025. Since the time of purchase, the vehicle has experienced persistent and significant issues with the infotainment system that substantially impair its usability, safety, and value. The infotainment system repeatedly disconnects from both wired and wireless connections to my cellphone. When the system disconnects, it does not reconnect at all during the drive. This results in loss of GPS navigation and hands-free phone functionality, creating a safety concern. I have made extensive efforts to have this issue resolved. The vehicle has been taken to two authorized dealerships on ten separate occasions for service on the following dates: June 11, 2025 October 20–21, 2025 October 27–29, 2025 November 17–21, 2025 December 17–18, 2025 February 9, 2026 April 21–23, 2026 June 29-30, 2026 July 28, 2026 August 24-25, 2026 I have also contacted Volkswagen customer care regarding these issues; however, the matter remains unresolved despite my good-faith efforts to address it through authorized service channels. A case number with Volkswagen is available upon request. Multiple service representatives have verbally acknowledged that the infotainment issue is affecting other drivers and has been a known issue for years. This information was never disclosed by any sales representative at the time of purchase. I believe this represents a misleading and potentially predatory sales practice. Had I been informed of these known and ongoing issues, I would not have purchased this vehicle. Despite these repeated repair attempts, the issue remains unresolved, with the latest disruption occurring on September 3, 2026.

UNKNOWN OR OTHER

While driving my vehicle it stopped in traffic and would not drive. I got a transmission failure alert followed by warnings after. Vehicle was stuck in neutral without options to drive or reverse. Extremely dangerous occurrence while driving. Police assisted because this caused a dangerous situation on the road. I made a video of all alerts on vehicle. VW Service states since they can’t reproduce it or have a code they cannot do anything. I also called VW support to open case. This occurred on XXX. Police report was also filed in [XXX] since it was stopped in traffic. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

UNKNOWN OR OTHER,LANE DEPARTURE

TRACTION CONTROL WARNING LIGHTS UP ON DASH RANDOMLY AND THE TRACTION CONTROL STOPS WORKING, HEADS UP DISPLAY BECOMES UNABLE TO OPERATE NORMALLY. LANE DEPATURE STOPS FUNCTIONING PROPERLY AND SEVERAL OTHER LIGHTS BEGIN TO DISPLAY. EXTREMLY DANGEROUS

ELECTRICAL SYSTEM,EXTERIOR LIGHTING,ENGINE

I have had several malfunctions in the past year with my brand new 2025 atlas. It started 6 months into my lease when it threw 7 different lights while driving down the street. I stopped at a light and put the car in park. After that it would not go back in drive. I had to get pushed out of the road with all my kids in the car. And have it towed to the dealership. They stated it just needed an update. After that everything started failing. The sunroof motor had to be replaced. The inside dome lights had to be replaced. The window motor had to be replaced. The infotainment system has repeatedly failed, been replaced and still fails. It has been a total nightmare

SERVICE BRAKES

Failure of brake booster and master cylinder. Failure caused breaks to malfunction, not allowing the vehicle to break appropriately. To break, you had to step on the break very hard, break pedal did not have usual pressure. No leakage visible on the ground outside of the car. When starting the car (usually you must press on breaks) it was already obvious something was wrong. After starting the car got a warning light about break malfunction and was alerted to contact my local dealership. The car was taken to a Volkswagen dealership and is currently being repaired. It was inspected by a technician in the service department and we are waiting on replacement parts. I am still waiting on a full invoice report from the dealership. The car is less than a year old and has around 7,000 miles on it.

POWER TRAIN,UNKNOWN OR OTHER

While driving my 2025 Volkswagen Atlas the vehicle unexpectedly shifted itself into neutral without any action from the driver. I was driving with my daughter when this occurred. After the vehicle shifted into neutral, it would no longer shift back into drive, and I was unable to continue driving normally. This resulted in an unexpected loss of propulsion while the vehicle was being operated on the road. the vehicle had to be stopped and requires dealership inspection. I am concerned this is a serious transmission or electronic transmission -control safety defect because the vehicle can unexpectedly lose drive power while moving. The Vehicle was towed to VW car dealership in Clarksville Tn, where I reported the incident to the service employee at the desk. I would hope that the NHTSA document the unexpected shift to neutral and loss of ability to select Drive.

POWER TRAIN,ELECTRICAL SYSTEM

Our 2025 VW Altas had several engine lights come on at the same time after parking and would not shift out of neutral. Towed to the nearest VW for service and they stated it needed a transmission replacement. This vehicle had less than 16k miles.

VISIBILITY/WIPER

Windshield cracked a singular crack from the top to the bottom of windshield after lifting car with spare tire jack.